Principal Architect
Washington, DC · On-site
Represent Scale AI in high-stakes negotiations and strategic discussions with senior external ... Sector customers Success Metrics Within 6 months: * Successful demonstration of agentic AI ...
60 Scale Ai Customer Success Manager Jobs (Flexible Options) Near Me
Principal Architect
Washington, DC · On-site
Represent Scale AI in high-stakes negotiations and strategic discussions with senior external ... Sector customers Success Metrics Within 6 months: * Successful demonstration of agentic AI ...
The role involves owning the model inference layer, managing networking, debugging latency, and ... customers, leveraging Scale's modern and cloud-native AI infrastructure. • Own services or ...
The role involves owning the model inference layer, managing networking, debugging latency, and ... customers, leveraging Scale's modern and cloud-native AI infrastructure. • Own services or ...
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential ... ensure customer success * Oversee onboarding and successful implementation of customer accounts ...
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential ... ensure customer success * Oversee onboarding and successful implementation of customer accounts ...
Scale AI is building the infrastructure that makes enterprise AI seamless. They are looking for a ... management, data isolation, and customer-specific VPC setups. • Proficiency in Python or ...
Scale AI is building the infrastructure that makes enterprise AI seamless. They are looking for a ... management, data isolation, and customer-specific VPC setups. • Proficiency in Python or ...
You will work directly with leading AI labs and enterprise customers, representing Scale as a ... Define and manage the end-to-end leaderboard product lifecycle, from ideation and benchmark design ...
You will work directly with leading AI labs and enterprise customers, representing Scale as a ... Define and manage the end-to-end leaderboard product lifecycle, from ideation and benchmark design ...
... customers, including high-profile media and Fortune 500 companies • Develop and refine features for Scale's GenAI Platform, empowering businesses to build, deploy, and manage AI-driven agents • ...
... customers, including high-profile media and Fortune 500 companies • Develop and refine features for Scale's GenAI Platform, empowering businesses to build, deploy, and manage AI-driven agents • ...
Engagement Manager, Public Sector (Omaha) Omaha, NE Apply →
Omaha, NE · On-site
$138 - $208/hr
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential ... ensure customer success * Oversee onboarding and successful implementation of customer accounts ...
Engagement Manager, Public Sector (Omaha) Omaha, NE Apply →
Omaha, NE · On-site
$138 - $208/hr
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential ... ensure customer success * Oversee onboarding and successful implementation of customer accounts ...
Scale AI is developing reliable AI systems for critical decisions and is looking for a Software ... our customers • Work across the entire product lifecycle from conceptualization through ...
Scale AI is developing reliable AI systems for critical decisions and is looking for a Software ... our customers • Work across the entire product lifecycle from conceptualization through ...
You will work directly with leading AI labs and enterprise customers, representing Scale as a ... Define and manage the end-to-end leaderboard product lifecycle, from ideation and benchmark design ...
You will work directly with leading AI labs and enterprise customers, representing Scale as a ... Define and manage the end-to-end leaderboard product lifecycle, from ideation and benchmark design ...
Job Summary : Scale AI is a company focused on developing reliable AI systems for critical ... They are seeking a Strategic Projects Lead to drive revenue-generating initiatives and manage cross ...
Job Summary : Scale AI is a company focused on developing reliable AI systems for critical ... They are seeking a Strategic Projects Lead to drive revenue-generating initiatives and manage cross ...
Scale AI is a company focused on developing reliable AI systems for critical decision-making. They ... our customers • Work across the entire product lifecycle from conceptualization through ...
Scale AI is a company focused on developing reliable AI systems for critical decision-making. They ... our customers • Work across the entire product lifecycle from conceptualization through ...
Scale AI is building the next generation of enterprise-grade Generative AI products. They are ... management, data isolation, and customer-specific VPC setups. • Proficiency in Python or ...
Scale AI is building the next generation of enterprise-grade Generative AI products. They are ... management, data isolation, and customer-specific VPC setups. • Proficiency in Python or ...
Job Summary : Scale AI is a company focused on accelerating the transition from traditional ... for success • Fosters a collaborative, ambitious, and outcome-driven culture that embodies our ...
Job Summary : Scale AI is a company focused on accelerating the transition from traditional ... for success • Fosters a collaborative, ambitious, and outcome-driven culture that embodies our ...
Scale AI is experiencing significant growth in its Generative AI business unit and is seeking a ... The role involves leading cross-functional projects, enhancing products for strategic customers ...
Scale AI is experiencing significant growth in its Generative AI business unit and is seeking a ... The role involves leading cross-functional projects, enhancing products for strategic customers ...
Scale AI is building the infrastructure that makes enterprise AI seamless. They are seeking a ... management, data isolation, and customer-specific VPC setups. • Proficiency in Python or ...
Scale AI is building the infrastructure that makes enterprise AI seamless. They are seeking a ... management, data isolation, and customer-specific VPC setups. • Proficiency in Python or ...
Job Summary : Scale AI is a company focused on transforming how machine learning can build ... for success • Fosters a collaborative, ambitious, and outcome-driven culture that embodies our ...
Job Summary : Scale AI is a company focused on transforming how machine learning can build ... for success • Fosters a collaborative, ambitious, and outcome-driven culture that embodies our ...
... Scale Generative AI Platform, working on multi-cloud systems and custom integrations to meet customer needs. Responsibilities : • Architect multi-cloud systems and abstractions to allow the SGP ...
... Scale Generative AI Platform, working on multi-cloud systems and custom integrations to meet customer needs. Responsibilities : • Architect multi-cloud systems and abstractions to allow the SGP ...
Job Summary : Scale AI is a company focused on transforming how machine learning can build ... for success • Fosters a collaborative, ambitious, and outcome-driven culture that embodies our ...
Job Summary : Scale AI is a company focused on transforming how machine learning can build ... for success • Fosters a collaborative, ambitious, and outcome-driven culture that embodies our ...
Scale operates as a two-sided marketplace. On the demand side, our customers - leading AI labs and ... Strong business acumen and analytical rigor, with demonstrated success driving products in ...
Scale operates as a two-sided marketplace. On the demand side, our customers - leading AI labs and ... Strong business acumen and analytical rigor, with demonstrated success driving products in ...
You will work directly with leading AI labs and enterprise customers, representing Scale as a ... Define and manage the end-to-end coding product lifecycle, from ideation and task taxonomy design ...
You will work directly with leading AI labs and enterprise customers, representing Scale as a ... Define and manage the end-to-end coding product lifecycle, from ideation and task taxonomy design ...
Scale AI Jobs Information
Do workers at Scale AI get paid breaks?
Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.
Does Scale AI pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get paid time off at Scale AI?
Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and March 2026.
Do workers at Scale AI worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and December 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between April 2025 and December 2025.
How easy is it to get time off at Scale AI?
Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
75% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
Do Scale AI managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.
Do jobs at Scale AI spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.
How easy is it to take sick days at Scale AI?
Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Scale AI feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
38% of people say they’re not treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Scale AI get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Is it stressful to work at Scale AI?
Some people feel stressed here.
44% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
44% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Scale AI enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Scale AI recommend working with their team?
Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get enough training when they start at Scale AI?
Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
67% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get support to advance at Scale AI?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people think Scale AI’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and December 2025.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and December 2025.
Do workers feel well informed about how Scale AI is doing?
Only some people feel well informed about how the company is doing.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and December 2025.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and December 2025.
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Scale Ai?
What are the most popular categories at Scale Ai?
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 12 days ago
Scale AI rating
8.5
Based on 9 frontline employees who took The Breakroom Quiz
80th of 247 rated software companies
Job description
Principal Architect
Location: Washington, DC
About the Role
We are seeking a Principal Architect to drive the design, development, and deployment of our agentic AI products in a fast-paced, collaborative, extremely high-visibility environment.
In this role, you will lead a team of 50+ engineers, providing both strategic and technical guidance. You'll be responsible for high-impact architectural decisions, cross-company collaboration, and executive level engagements.
What You'll Do
- Team Leadership: Lead and mentor a high-performing engineering team of 80+, fostering a culture of technical excellence and ownership.
- Technical Direction: Guide your team through complex challenges involving LLMs, AI agents, and large-scale distributed systems.
- Executive Stakeholder Engagement: Represent Scale AI in high-stakes negotiations and strategic discussions with senior external partners, demonstrating strong technical competence and credibility.
- Strategic Planning & Communication: Develop and communicate a compelling vision for Scale AI's technology applied to your program. Provide regular updates to senior leadership and key stakeholders on progress, risks, and opportunities.
- Culture & Teamwork: Foster a culture of speed, unity of purpose, resilience, and teamwork. Lead through uncertainty with determination and adaptability.
What We're Looking For
- 10+ years of software engineering experience, including 5+ years in a technical leadership or staff role.
- Deep understanding of modern AI/ML technologies, including experience working with LLMs and AI agents.
- Proficient in one or more modern programming languages (Python, JavaScript/TypeScript)
- Hands-on experience with Kubernetes and cloud infrastructure (AWS, GCP, or Azure).
- Strong product and business sense, with a track record of aligning engineering efforts with company goals.
- Ability to operate effectively in ambiguous, fast-changing environments and guide your team to do the same.
- Experience in executive level engagement with industry partners and Public Sector customers
Success Metrics
Within 6 months:
- Successful demonstration of agentic AI's mission value in high-stakes customer demonstrations
- Establish Scale AI as the preferred agentic AI partner for the PEO
- Establish high velocity, agile engineering cadence both internally and with our industry partners
Within 12-18 months:
- Secure follow-on contract award with expanded scope for Scale
- Position Scale AI as the global AI leader in this mission area
- Establish developed solutions as Scale product offerings to deliver on future contracts
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
The base salary range for this full-time position in the location of Washington DC is:
$298,400—$373,000 USD
PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
About Scale AI
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
San Francisco, CA, US
Year founded
2016