Rocket Software
Rocket Software

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What are the key skills and qualifications needed to thrive as a Product Manager, and why are they important?

To thrive as a Product Manager, you need strong analytical abilities, market research skills, and experience in product lifecycle management, often backed by a relevant degree or equivalent work experience. Familiarity with tools like Jira, Asana, and analytics platforms, as well as certifications such as Certified Scrum Product Owner (CSPO), are commonly required. Exceptional communication, stakeholder management, and problem-solving skills set successful Product Managers apart. These competencies are vital for effectively guiding product development, aligning teams, and delivering solutions that meet market needs.

How do Product Managers typically collaborate with cross-functional teams during the product development process?

Product Managers play a central role in coordinating with cross-functional teams, including engineering, design, marketing, and sales. They facilitate regular meetings, clarify product goals, and ensure all stakeholders are aligned on priorities and timelines. It’s common for Product Managers to act as the bridge between technical and non-technical teams, translating customer needs into actionable tasks and managing feedback loops. This collaborative approach helps deliver products that satisfy both user expectations and business objectives.

What are Product Managers?

Product Managers are professionals responsible for guiding the development, launch, and ongoing improvement of products within a company. They act as the link between cross-functional teams such as engineering, design, marketing, and sales to ensure the product meets customer needs and aligns with business goals. Product Managers define the product vision, gather and prioritize requirements, and oversee the product lifecycle from concept to launch. Their role is crucial in delivering successful products that create value for both the business and its customers.

What are top 3 skills for a product manager?

The top three skills for a product manager are strong communication to coordinate teams and stakeholders, strategic thinking to develop product vision and roadmaps, and technical understanding to work effectively with engineering teams. Additionally, skills in data analysis and user research are highly valuable for making informed decisions. These competencies help ensure successful product development and market fit.

What is the difference between Product Manager vs Product Owner?

AspectProduct ManagerProduct Owner
Primary FocusStrategic planning, market research, and long-term product visionManaging the product backlog and ensuring development aligns with the product vision
ResponsibilitiesDefining product strategy, stakeholder communication, and roadmap developmentPrioritizing features, writing user stories, and working closely with development teams
Work EnvironmentCross-functional teams, executive stakeholders, market analysisAgile teams, Scrum ceremonies, close collaboration with developers
Common UsageUsed in tech companies, startups, and large enterprises for strategic product rolesCommon in Agile/Scrum environments, especially in software development projects

While both roles focus on product success, the Product Manager handles the overall strategy and market positioning, whereas the Product Owner concentrates on executing the product backlog and working directly with development teams to deliver features.

What is it like to work at Rocket Software?

Rocket Software is a company that values collaboration, innovation, and customer satisfaction, fostering a culture of teamwork and mutual support among its employees. The company's structure is organized into various teams, including product development, sales, and customer support, allowing employees to work closely with colleagues from diverse backgrounds and expertise. Working at Rocket Software may appeal to individuals who are passionate about technology, enjoy solving complex problems, and are motivated by the opportunity to contribute to the development of software solutions that make a meaningful impact in various industries.
What are the most popular categories at Rocket Software?
Infographic showing various Product Manager job openings at Rocket Software in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 53% Physical, and 47% Remote job distribution.
Manager, Professional Services Engineering

Manager, Professional Services Engineering

Rocket Software

Columbus, OH • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Manager, Professional Services Engineering, leads a team of experienced engineers specializing in enterprise content management solutions using the Mobius application suite. This team is committed to delivering high-quality software implementations while continuously embracing opportunities for learning and development. Collaboration, within the team and across partner functions such as Sales, Support, Product Engineering, and Project Management, is key to delivering meaningful outcomes for our customers.

At Rocket Software, we are deeply invested in our people. We foster an inclusive, flexible, and supportive work culture where every voice is valued, and every career can thrive. Our core values of empathy, humanity, trust, and love guide how we support each other and how we serve our customers.

The ideal candidate for this role is a purpose-driven leader who creates space for diverse ideas and talents to shine. They are confident in their technical abilities and invested in deeply understanding the application stack to better connect with and support their team. This individual leads with empathy, cultivates potential, and actively creates pathways for growth, ensuring that all team members feel seen, heard, and empowered.

They challenge conventional thinking in a constructive way and champion innovation, encouraging even the most seasoned team members to explore new ways of working. This leader fosters a culture of inclusion, collaboration, and continuous growth, where individuals are supported in stepping into leadership roles and building fulfilling careers.

Essential Duties and Responsibilities :

Team Leadership

  • Collaborate with the Sr. Manager of Customer Solutions Engineering to define and track strategic goals for the Professional Services team.
  • Lead a remote engineering team with a focus on equitable workload management, delivery excellence, and strong team dynamics.
  • Oversee project intake and staffing aligned with both customer needs and individual team member strengths and development goals.
  • Nurture a high-performance, growth-oriented culture grounded in mutual respect, accountability, and innovation.
  • Design and implement tailored coaching, development, and training plans to support personal and professional growth.
  • Empower team members by setting clear goals and providing compassionate mentorship and constructive feedback.
  • Guide team conversations around performance, development, and long-term career planning with openness and care.
  • Invest in team growth through ongoing learning opportunities, process improvements, and inclusive product training.

Customer-Focused Solution Delivery

  • Ensure delivery of impactful, high-quality services that reflect customer needs and values.
  • Collaborate as a technical leader and trusted advisor, listening carefully to customer challenges and aligning solutions to real business goals.
  • Guide customers in best-practice use, adoption, and configuration of Rocket solutions to support long-term success.
  • Collaborate with Project Management to provide clear communication on project status, risks, and milestones.
  • Support knowledge-sharing across the organization by contributing to documentation, training materials, and mentoring efforts.
  • Partner with Product Engineering to bring customer insights into product innovation and roadmap planning.
  • Work with Sales on pre-sales initiatives, ensuring our proposed solutions align with customer expectations and outcomes.

Cross-Functional Collaboration

  • Build strong partnerships across internal teams including Sales, Support, Product Engineering, and Project Management.
  • Share valuable customer context and technical insight with cross-functional stakeholders to shape collaborative outcomes.
  • Partner with Sales during pre-sales phases to build trust, scope services thoughtfully, and support confident decision-making.
  • Collaborate with Support and Product Engineering to advocate for customer needs and suggest enhancements that improve user experience.

Qualifications:

  • 8+ years in Information Technology or software engineering roles.
  • 5+ years' experience in Professional Services, Consulting, or Engineering Management.
  • Proven ability to lead remote teams with empathy, clarity, and effectiveness in delivering customer-facing software solutions.
  • Excellent communication, collaboration, and leadership skills.
  • Demonstrated success in working across functional areas (Sales, Product, Support).
  • Background in application lifecycle management, development, or change management.
  • Strong analytical and strategic thinking skills with a growth mindset.
  • Familiarity with legacy platforms (Mainframe, IBM i) is a plus.

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-Remote

#LI-MM1

Annual salary range for this position is between $91,270.00 - $114,088.00 gross before taxes.

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What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.


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About Rocket Software

Sourced by ZipRecruiter

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people--not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Waltham, MA, US

Year founded

1990

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