Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...
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64 Rocket Software Customer Success Manager Jobs Hiring Near You
Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...
Customer Success Manager
Bath, MI · On-site
Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Customer Success Manager (CSM) to ...
Customer Success Manager
Bath, MI · On-site
Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Customer Success Manager (CSM) to ...
Customer Success Manager
UT · Remote
Customer Success Manager Great people. Greater business impact ... About CAI CAI Software builds digital work execution platforms and software solutions that help ...
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Customer Success Manager
UT · Remote
Customer Success Manager Great people. Greater business impact ... About CAI CAI Software builds digital work execution platforms and software solutions that help ...
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise clients maximize the value of their software investments. We are looking for dedicated relationship ...
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Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager & Senior Customer Success Manager Do you thrive on helping enterprise clients maximize the value of their software investments. We are looking for dedicated relationship ...
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with ...
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with ...
Customer Success Manager
San Jose, CA · On-site
Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Manager for a contract assignment with one of our premier SaaS clients in a remote role. Ideally looking for a ...
Customer Success Manager
San Jose, CA · On-site
Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Manager for a contract assignment with one of our premier SaaS clients in a remote role. Ideally looking for a ...
Customer Success Manager
$70K - $95K/yr
We are a high growth technology company that delivers web-based software for healthcare ... Job Summary for the Customer Success Manager Customer Success Managers are responsible for managing ...
Customer Success Manager
$70K - $95K/yr
We are a high growth technology company that delivers web-based software for healthcare ... Job Summary for the Customer Success Manager Customer Success Managers are responsible for managing ...
Customer Success Manager
Philadelphia, PA · Hybrid
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or ... This is an amazing opportunity to work with innovative library software solutions used by public ...
Customer Success Manager
Philadelphia, PA · Hybrid
We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or ... This is an amazing opportunity to work with innovative library software solutions used by public ...
As a Customer Success Manager, you will be responsible for building and maintaining strong ... Proficiency in customer relationship management (CRM) software * Strong data analysis and reporting ...
As a Customer Success Manager, you will be responsible for building and maintaining strong ... Proficiency in customer relationship management (CRM) software * Strong data analysis and reporting ...
Customer Success Manager
Minneapolis, MN · On-site
Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support ... We are looking for a Customer Success Manager to own the relationships of a wide variety of ...
Customer Success Manager
Minneapolis, MN · On-site
Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support ... We are looking for a Customer Success Manager to own the relationships of a wide variety of ...
The Customer Success Manager is expected to consistently provide excellent customer service to ... Technical competence (understanding of software, hardware, networks, etc.) * Detail oriented ...
The Customer Success Manager is expected to consistently provide excellent customer service to ... Technical competence (understanding of software, hardware, networks, etc.) * Detail oriented ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
PA · Remote
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Austin, TX · On-site +1
We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... Train customers on Cupix software products, capabilities, and best practices to simplify adoption ...
Customer Success Manager
Austin, TX · On-site +1
We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... Train customers on Cupix software products, capabilities, and best practices to simplify adoption ...
Customer Success Manager
Santa Clara, CA · On-site
Job Overview The Customer Success Manager (CS) is responsible for the successful use and adoption of the Selector platform within a customers environment by providing in-depth product knowledge ...
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Customer Success Manager
Santa Clara, CA · On-site
Job Overview The Customer Success Manager (CS) is responsible for the successful use and adoption of the Selector platform within a customers environment by providing in-depth product knowledge ...
Customer Success Manager
Kalamazoo, MI · Remote
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data ... a Software as a Service (SaaS) company. You can strategize with internal teams to proactively ...
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Customer Success Manager
Kalamazoo, MI · Remote
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data ... a Software as a Service (SaaS) company. You can strategize with internal teams to proactively ...
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...
Customer Success Manager
Grand Rapids, MI · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...
Customer Success Manager
Grand Rapids, MI · On-site
As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today's climate. You will be responsible for developing and strengthening relationships ...
Customer Success Manager
New York, NY · On-site +1
$72K - $82K/yr
Experience as a Customer Success Manager or in a similar client-facing role - ideally in software ... and a real plus if you've helped stand up or shape a function rather than just inherit one. * The ...
Customer Success Manager
New York, NY · On-site +1
$72K - $82K/yr
Experience as a Customer Success Manager or in a similar client-facing role - ideally in software ... and a real plus if you've helped stand up or shape a function rather than just inherit one. * The ...
Customer Success Manager
$30 - $37/hr
As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the ... Proficient in Microsoft Office Suite and CRM software
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Customer Success Manager
$30 - $37/hr
As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the ... Proficient in Microsoft Office Suite and CRM software
Rocket Software Jobs Information
What is it like to work at Rocket Software?
Rocket Software is a company that values collaboration, innovation, and customer satisfaction, fostering a culture of teamwork and mutual support among its employees. The company's structure is organized into various teams, including product development, sales, and customer support, allowing employees to work closely with colleagues from diverse backgrounds and expertise. Working at Rocket Software may appeal to individuals who are passionate about technology, enjoy solving complex problems, and are motivated by the opportunity to contribute to the development of software solutions that make a meaningful impact in various industries.
What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Rocket Software?
Job description
Customer Success Manager
Outcode Software
At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. If you're passionate about guiding clients through their journey and thrive in a dynamic, collaborative environment, we want you on our team.
Responsibilities:
Retention and Adoption (60%):
- Become an expert in Outcode, guiding new clients and providing them with comprehensive support.
- Assist clients in making adjustments to their accounts and educate them on how to navigate changes effectively.
- Maintain detailed records of client interactions, notes, and next steps using CRM and ClickUp.
- Develop a variety of content, including webinars, videos, training materials, and articles, to facilitate client understanding of complex concepts.
- Proactively analyze client usage data and assess account health to identify areas for improvement.
- Collaborate with internal teams to drive Outcode adoption and ensure clients derive maximum value from our solutions.
- Communicate product updates and new service offerings to clients to enhance their experience.
- Cultivate commercial relationships to promote Outcode utilization and drive business growth.
- Act as a liaison between clients and the Outcode delivery team, effectively communicating client feedback and needs.
- Foster cross-departmental collaboration with Sales, Product, and Marketing teams.
- Identify and escalate issues as needed, demonstrating sound judgment in distinguishing between user errors, training deficiencies, and feature requests.
- Conduct Executive Business Reviews with key decision-makers to assess client satisfaction and identify opportunities for improvement.
Growth (30%):
- Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients.
- Collaborate closely with the Sales team to identify opportunities for upselling and cross-selling.
- Introduce clients to new services and products to expand their utilization of Outcode offerings.
Customer Success Operations (10%):
- Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction.
- Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities.
- Advocate for software utilization within the team, ensuring optimal usage of tools to streamline operations.
Ways to Win:
- Experience as a Costumer Success Manager or client facing positions.
- Interest in technology and/or software development.
If you're a proactive problem-solver with a passion for driving customer success, we'd love to hear from you. Join us in shaping the future of Outcode Software and empowering our clients to achieve their goals. Apply now!
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About Outcode Software
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Draper, UT, US
Year founded
2016