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Rocket Software

40 Rocket Software Customer Success Manager Jobs Hiring Near You

Rocket Software, Inc.

Counsel

Waltham, MA · On-site

$88K - $119K/yr

... Rocket Software. Essential Duties and Responsibilities : Principal duties include structuring ... Develop a thorough understanding of Rocket's business, products, markets, customers and partners in ...

Rocket Software, Inc.

Senior Network Engineer

Virginia, MN · On-site

$105 - $141.75/hr

As a Senior Network Engineer with Rocket Software, you will be part of a global, fast-paced IT ... Excellent customer service-oriented attitude and desire to support end users with issues of varying ...

Rocket Software

Senior Account Executive

$97K - $131K/yr

Creates and grows reference customers. * Works collaboratively with license account managers ... Strong knowledge of Rocket software Enterprise Suite products and services, solution or service ...

Rocket Software, Inc.

Senior Account Executive

$97K - $131K/yr

Creates and grows reference customers. * Works collaboratively with license account managers ... Strong knowledge of Rocket software Enterprise Suite products and services, solution or service ...

Rocket Software

Senior Customer Solutions Engineer

$105K - $141K/yr

... Management, etc. * Experience developing, deploying, and tuning data modernization solution for ... What Rocket Software can offer you in USA: * Unlimited Vacation Time as well as paid holidays and ...

Rocket Software, Inc.

Senior Customer Solutions Engineer

$105K - $141K/yr

... Management, etc. * Experience developing, deploying, and tuning data modernization solution for ... What Rocket Software can offer you in USA: * Unlimited Vacation Time as well as paid holidays and ...

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Rocket Software Jobs Information

What is it like to work at Rocket Software?

Rocket Software is a company that values collaboration, innovation, and customer satisfaction, fostering a culture of teamwork and mutual support among its employees. The company's structure is organized into various teams, including product development, sales, and customer support, allowing employees to work closely with colleagues from diverse backgrounds and expertise. Working at Rocket Software may appeal to individuals who are passionate about technology, enjoy solving complex problems, and are motivated by the opportunity to contribute to the development of software solutions that make a meaningful impact in various industries.

What makes Rocket Software an attractive place to work?

Rocket Software is a leading global technology provider that offers a wide range of software solutions and services, positioning itself as a trusted partner for businesses and organizations worldwide. The company fosters a collaborative and innovative work environment, where employees can engage in meaningful projects, share ideas, and work together to drive success. By joining Rocket Software, individuals can tap into opportunities for professional growth, skill development, and making a meaningful impact in the industry, all while being part of a dynamic and forward-thinking organization.

What other companies are hiring for Customer Success Manager jobs?

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What are the most popular categories at Rocket Software?

Infographic showing various Customer Success Manager job openings at Rocket Software in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 52% Physical, and 48% Remote job distribution.

Counsel

Rocket Software, Inc.

Waltham, MA • On-site

$88K - $119K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 29 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Counsel is a strategic and cross-functional role. As such, the successful candidate will provide commercial legal services to in-house clients, primarily Sales, as well as across multiple functions at Rocket Software.
Essential Duties and Responsibilities:
Principal duties include structuring, drafting and negotiating a variety of commercial agreements, including direct sales and partner agreements and associated ancillary documents, incoming and outgoing and confidentiality agreements, as well as complex strategic contracts.
Duties also include: serving as legal counsel on business deals; resolving issues that arise in existing commercial relationships, provide legal support to management and business units regarding applicable laws and regulations and participate in new business processes within the business and risk areas.
  • Develop a thorough understanding of Rocket's business, products, markets, customers and partners in order to identify trends and formulate effective compliance strategies.
  • Counsel the business team on legal issues and risks, business strategies, complex deal structures, approval processes, intellectual property and other issues related to technology transactions.
  • Provide day to day responses to requests for legal support for the company as needed.
  • Work on significant and unique issues where analysis of situation and/or data requires evaluation of intangibles and legal expertise.
  • Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results and acting independently to determine methods and procedures on assignments.
  • Counsel and collaborate with other members of the legal department in areas of expertise.
  • Ensure group companies' compliance to laws and regulations such as Data Protection, Anti-bribery, Export Controls and other legal and regulatory requirements.
  • Help with the maintenance and update of corporate governance policies and procedures.
  • Monitor changes in relevant legislation and regulations, prepare summaries of change and any suggested action required and assist with embedding these within the Company.

Qualifications:
  • Strong academic credentials, law degree.
  • Must be licensed to practice law in at least one US State.
  • Minimum of 2 years' experience in a law firm and in-house legal positions.
  • Experience in software and/or other high technology industries.
  • Experience in international transactions.
  • Experience with technology sales, licensing and procurement transactions and related distributor, reseller, cloud computing, and software product and services agreements.
  • Demonstrated ability to draft, review and negotiate complex IT contracts.
  • Knowledge of and experience with pertinent laws, including software licensing, data protection, export control and anti-corruption laws.
  • Ability to clearly articulate and defend risk analysis; critically examine business practices to ensure they are aligned with legal requirements; provide advice regarding business practice risk.
  • Successful candidate is a proven team player and consensus builder that takes a business approach to law.
  • Successful candidate is a flexible self-starter and proactive problem solver who can work autonomously and handle significant client contact.
  • Effective written and oral communication skills are essential. Ability to clearly present information, in writing and orally, respond to questions from executives, managers, customers, and other employees, with focus on client service.
  • Diplomatic, approachable and possessing good business and personal judgment.
  • Must manage conflicting demands from multiple business clients in a fast-paced environment.
  • Inherent ability to act with the highest integrity and professionalism.
  • Excellent organizational skills; ability to manage multiple projects at once, follow through and meet deadlines.

Information Security:
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
#LI-Remote
#LI-MM1
Annual salary range for this position is between $88,500.00 - $119,475.00 gross before taxes.
What Rocket Software can offer you in USA:
  • Unlimited Vacation Time as well as paid holidays and sick time
  • Health and Wellness coverage options for Rocketeers and dependents
  • Life and disability coverage
  • Fidelity 401(k) and Roth Retirement Savings with matching contributions
  • Monthly student debt benefit program
  • Tuition Reimbursement and Certificate Reimbursement Program opportunities
  • Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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About Rocket Software

Sourced by ZipRecruiter

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people--not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Waltham, MA, US

Year founded

1990

Social media

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