60 Resmed Customer Service Representative Jobs Hiring Near You

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

TheGlobal Technology Servicesorganization powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver, and manage a portfolio of data management platforms and mobile offerings supporting our core businesses. We thrive on simple and elegant architecture and agility. You'll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.

Let's talk about the team and you:

TheDigital Platform Engineeringteam is focused on building world-class platforms in the cloud, with capabilities and processes that enable our engineers to focus on delivering innovative customer-facing features. Our digital platform comprises of company-wide engineering capabilities like Data Platform, AI Platform, Customer Identity Platform, DevX platform etc. and serves a variety of internal and external developers and services by creating secured paved roads for our cloud assets, building fully automated CICD pipelines, and enabling fast experimentation for our data science services.

As aPrincipal Engineer of Identity Platform Engineeringat ResMed,you will enable ResMed to securely and seamlessly manage customer identities by providing a robust, scalable, and user-friendly platform that ensures the privacy, security, and trust of customer data. A Principal Engineer building a customer identity platform has a critical role in ensuring the system is secure, scalable, and user-friendly. If you are hands on, passionate about system design and architecture, data-driven decision making and developing platform products, this job is for you!

Here is what the role will do:

As a Principal Engineer, you will provide technical leadership for the design, implementation, and evolution of ResMed's customer identity platform. Key responsibilities include:

• Define and drive thearchitectural blueprintfor the identity platform, including authentication, authorization, user management, data flows, integration points, and security controls.
• Lead the development of acomprehensive security strategycovering secure data storage, encryption at rest and in transit, multi-factor authentication, session management, identity proofing, and regulatory compliance.
• Design and guide implementation ofauthentication and authorization servicessupporting modern identity patterns such as social login, SSO, and passwordless authentication.
• Ensure adoption of industry-standard protocols includingOAuth 2.0, OpenID Connect, and SAML.
• Establish scalableauthorization models, including role-based and attribute-based access control.
• Define and evolveAPIs and SDKsthat enable internal teams and external partners to integrate with the identity platform for account creation, login, password reset, token management, and access control.
• Ensure APIs are well documented and designed with strong standards for versioning, rate limiting, reliability, and backward compatibility.
• Develop strategies fordata migration and user onboarding, including transition planning for existing identity stores where applicable.
• Driveperformance and scalability planningto support high concurrency, large user populations, and peak traffic conditions.
• Establishcompliance, auditing, monitoring, alerting, and incident responsecapabilities to support operational excellence and regulatory requirements.
• UseAI and automation to improve identity platform operations, including intelligent monitoring, anomaly detection, incident triage, operational insights, and faster remediation of service issues.
• Identify and implement opportunities to useAI to improve software development lifecycle productivity, including development workflows, documentation, code quality, testing, debugging, release readiness, and engineering efficiency across the systems owned by the team.
• Ensure the identity platform provides strong protection forAI-enabled systems and MCP-based ecosystems, including authentication, authorization, service identity, secrets management, policy enforcement, auditability, and secure access patterns for agents, tools, models, and machine-to-machine interactions.
• Partner with security and platform teams to define identity patterns and guardrails forAI services, autonomous workflows, and MCP integrationsso that these systems are secure, governed, and scalable.
• Promote strongdocumentation and knowledge sharing, including architecture artifacts, developer guides, onboarding materials, and stakeholder communications.
• Championtesting and quality practices, including unit, integration, performance, and security testing.
• Help define aforward-looking roadmapfor identity platform capabilities and continuous improvement, including support for AI-native and machine-oriented identity use cases.
• Align technical direction with business strategy and customer needs.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Mentor engineers and raise the technical bar across the organization through leadership, influence, and hands-on example.

Let's talk about Qualifications and Experience:

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent combination of education and experience.
• 10+ years of experience building, operating, and improving SaaS applications in production environments.
• Deep expertise inIdentity and Access Management (IAM)concepts, technologies, protocols, and best practices.
• Strong hands-on experience designing and buildingdistributed systemsat scale.
• Experience building and integrating withAPIsand third-party platforms.
• Demonstrated ability to lead by example and show what good engineering looks like through hands-on technical contribution.
• Experience in two or more of the following areas:Unix/Linux, distributed systems, AWS/GCP, Kubernetes, or container-based software development.
• Strong experience withobservability, including metrics, logging, monitoring, data analysis, and visualization tools.
• Experience applyingAI or machine learning capabilities to engineering operations, platform operations, or developer productivity use cases.
• Experience evaluating and applyingAI-assisted development toolsto improve engineering effectiveness while maintaining security, quality, and governance standards.
• Strong understanding of how identity, access control, and security controls apply toAI systems, service-to-service interactions, agentic workflows, and MCP-based integrations.
• Proven track record of improving teams through technical leadership, mentoring, and creating growth opportunities for others.
• Strong business acumen with the ability to connect technical decisions to strategic outcomes.
• Excellent communication and collaboration skills.
• Action-oriented mindset with a strong sense of ownership and delivery.

If you're looking for an environment where you can continue to develop your craft, explore new technologies, and have a larger contribution, we'd love to chat with you!

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.