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25 Repligen Customer Service Representative Jobs Hiring Near You

$150K - $230K/yr

Act as the primary point of contact for regulatory agencies, customers, and third-party auditors ... Partner with landlords, facilities teams, and external service providers to address site-specific ...

The successful candidate will actively follow Repligen ISO 9001 Quality Management System in ... This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus ...

Global EHS Director

Marlborough, MA · On-site

$150K - $230K/yr

Act as the primary point of contact for regulatory agencies, customers, and third-party auditors ... Partner with landlords, facilities teams, and external service providers to address site-specific ...

Showing results 21-25

RepliGen Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular categories at Repligen?
Infographic showing various Customer Service Representative job openings at Repligen in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution.
Global EHS Director

$150K - $230K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago


Repligen rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz


Job description

The Global Environment, Health & Safety (EHS) Director provides strategic and operational leadership for EHS across all global manufacturing and business locations. This role is accountable for developing, implementing, and sustaining an EHS Management System that ensures regulatory compliance, reduces risk, protects employees and the environment, and supports continuous improvement aligned with business objectives.The Global EHS Director partners closely with executive leadership, site leaders, Engineering, Facilities, HR, ESG, and Operations to embed a proactive EHS culture throughout the organization. This leader drives consistent global standards while enabling effective local execution.

This role is critical to protecting people, supporting sustainable growth, ensuring regulatory compliance, and reinforcing the company’s commitments to EHS.Strategic Leadership & GovernanceEstablish and lead the global EHS strategy, annual objectives, and long-range roadmap aligned with business goals.Serve as the corporate authority on EHS policy, standards, and governance across all sites and functions.Establish corporate EHS objectives, translating into actionable site-level programs while reinforcing global consistency.Build strong matrixed relationships with Site Leadership, Engineering, Facilities, HR, Operations, and ESG.Duties and ResponsibilitiesEHS Management Systems & ComplianceDevelop, implement, and continuously improve the global EHS Management System aligned with ISO 14001 and ISO 45001 standards.Maintain oversight of environmental, health, and safety regulatory compliance across global locations.Own the global compliance calendar and ensure timely regulatory filings, permit management, and reporting.Act as the primary point of contact for regulatory agencies, customers, and third-party auditors.Risk Management, Audits & Performance MonitoringLead global EHS audits, inspections, and assessments; track corrective actions to closure.Identify, assess, and mitigate EHS risks using data-driven analysis and risk assessment methodologies.Develop and maintain EHS performance metrics, dashboards, and visual management tools for leadership review.Oversee Business Continuity Management and lead emergency preparedness planning and exercises.Incident Management & Continuous ImprovementOversee incident reporting, investigation, root cause analysis, and corrective/preventive actions.Partner with HR and Operations to manage workers’ compensation claims and injury prevention initiatives.Drive year-over-year improvements in safety performance, environmental impact, and compliance maturity.Promote lean and continuous improvement practices within EHS programs.Training, Engagement & CultureDevelop and deploy global EHS training programs, including onboarding, refresher training, and role-based learning.Lead and support cross-functional site EHS committees and employee engagement initiatives.Foster a strong safety culture through leadership engagement, communication, and visible commitment.Contractor, Vendor & Site SupportImplement and maintain a global contractor and vendor EHS compliance program.Partner with landlords, facilities teams, and external service providers to address site-specific EHS risks.Provide direct EHS leadership, guidance, and coaching to site EHS professionals and leaders.QualificationsBachelor’s degree in Environmental Science, Occupational Safety, Industrial Hygiene, or a related field, Masters Degree is preferredProfessional Certification such as CSP, CIH, or CHMMDeep knowledge of OSHA, EPA, and international EHS regulationsStrong working knowledge of ISO 14001 and ISO 4500110+ years of progressive EHS leadership experience in a manufacturing environmentExperience leading EHS management systems, audits, and regulatory interactions at a global levelDemonstrated success overseeing EHS programs across multiple global manufacturing locationsStrategic leader with the ability to influence executive and site levelsExcellent verbal and written communication skillsStrong analytical and problem-solving capabilitiesCollaborative, partnership-oriented approachComfortable operating in matrixed, global organizationsLean or continuous improvement backgroundAbility to travel (up to 30%) to global manufacturing locationsAble to conduct site walkthroughs, inspections, and audits in manufacturing environmentsWhat Repligen OffersOur mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated salary range for this role, based in the United States of America is $150,000-$230,000.

Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts.

All compensation and benefits information will be confirmed in writing at the time of offer. Salary: . Date posted: 05/12/2026