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49 Repligen Customer Service Representative Jobs Hiring Near You

Repligen

Automation Engineer II

Bridgewater, NJ · On-site

... with Service, Engineering, Manufacturing, Quality, and customers to resolve technical issues ... Support Repligen's Environmental Health and Safety culture by following safe work practices ...

Repligen

$110K - $156K/yr

... customer confidence, and supporting Repligen's ISO 9001 Quality Management System. Reporting to the ... service failures. Champion a proactive approach to problem-solving by driving corrective and ...

Repligen

Global EHS Director

Waltham, MA · On-site

$150K - $230K/yr

Act as the primary point of contact for regulatory agencies, customers, and third-party auditors ... Partner with landlords, facilities teams, and external service providers to address site-specific ...

Repligen

$150K - $230K/yr

Act as the primary point of contact for regulatory agencies, customers, and third-party auditors ... Partner with landlords, facilities teams, and external service providers to address site-specific ...

Repligen

... with Service, Engineering, Manufacturing, Quality, and customers to resolve technical issues ... Support Repligen's Environmental Health and Safety culture by following safe work practices ...

Repligen

Global EHS Director

Marlborough, MA · On-site

$150K - $230K/yr

Act as the primary point of contact for regulatory agencies, customers, and third-party auditors ... Partner with landlords, facilities teams, and external service providers to address site-specific ...

Repligen

Client Services Order Fulfillment Lead

Define and execute prioritization strategies under constrained supply conditions, ensuring optimal balance between customer criticality, revenue impact, and service commitments. Support as needed ...

Repligen Corporation

Global EHS Director

Marlborough, MA · On-site

$150K - $230K/yr

Act as the primary point of contact for regulatory agencies, customers, and third-party auditors ... Partner with landlords, facilities teams, and external service providers to address site-specific ...

Repligen

Global Strategic Accounts Director

$160K - $200K/yr

Drive the highest-level customer service and elevated experience "White Glove Service." * Develop trusted relationships, acquire thorough understanding of customer needs and requirements * Expand the ...

Repligen

Global Strategic Accounts Director

$160K - $230K/yr

Drive the highest-level customer service and elevated experience "White Glove Service." * Develop trusted relationships, acquire thorough understanding of customer needs and requirements * Expand the ...

Repligen

Inside Sales Account Manager

$69K - $97K/yr

The Inside Sales Account Manager will play a critical role in driving revenue growth by generating and qualifying leads, closing sales, and providing exceptional customer service. This position ...

Repligen

Senior Product Manager

Waltham, MA · On-site

$135K - $209K/yr

Represent the product line at industry conferences, webinars, and customer meetings. Education and Work Experience Requirements: * Bachelor's or advanced degree in Biochemistry, Chemical Engineering ...

Repligen

$130K - $170K/yr

The Salesforce Developer will play a key role in enhancing CRM capabilities, automating business ... Service Cloud, and related Salesforce products. • Proven experience integrating Salesforce with ...

Repligen

$135K - $209K/yr

Represent the product line at industry conferences, webinars, and customer meetings.Education and Work Experience Requirements: Bachelor's or advanced degree in Biochemistry, Chemical Engineering ...

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RepliGen Jobs Information

Do workers at Repligen get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Repligen pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

At Repligen, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from Repligen affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Repligen?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers at Repligen worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Repligen workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Repligen workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it to get time off at Repligen?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Repligen managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Repligen spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Repligen?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Repligen good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Repligen feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Repligen get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Repligen?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Repligen enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Repligen recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Repligen?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Repligen?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Repligen’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers feel well informed about how Repligen is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Repligen?

What are the most popular categories at Repligen?

Infographic showing various Customer Service Representative job openings at Repligen in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% Physical, 7% Hybrid, and 19% Remote job distribution.

Associate Director, Customer Service

Repligen Corporation

Waltham, MA • On-site

$143K - $205K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Repligen rating

7.6

Company rating: 7.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Americas customer service leader owns, standardizes, and continuously improves the end-to-end order management and customer experience, from order capture through order fulfillment, invoicing, cash application, and dispute resolution, for regional customers. Operating with considerable latitude, this leadership role guides the successful resolution of complex, process and system challenges, working with key stakeholders to drive order execution and customer delivery excellence. As a significant leadership role in Customer service this role is also expected to support global process and customer experience improvement.
This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus, Collaboration, Courage, Team Empowerment, and Accountability & Results-in all aspects of work.
Key Responsibilities:
  • Lead a customer service team managing enquiries, order entry, and order management for customers across the Americas region, fostering a culture of customer focus, accountability, collaboration, and continuous development.
  • Drive daily process rigor through standard work, daily management practices, and continuous improvement initiatives to ensure high service levels, operational excellence, and data-driven decision making while maintaining a strong commitment to integrity and compliance.
  • Establish and maintain effective workload management processes that enable the team to meet customer commitments and business objectives while balancing resources and evolving priorities.
  • Manage team performance through clear, measurable goals, regular coaching, timely feedback, and development opportunities. Empower team members to take ownership of their work and partner with the broader global customer service organization to support career growth and succession planning.
  • Foster strong collaboration across Americas partner functions to ensure proactive communication, effective problem solving, and a seamless customer experience.
  • Serve as a trusted partner to USCAN sales, finance, and operations leadership, working collaboratively to deliver customer commitments, support business objectives, and drive results.
  • Champion the voice of the customer by driving, monitoring, and reporting on customer experience metrics across the Americas region, including NPS performance, and leading improvement initiatives that enhance customer satisfaction and loyalty.
  • Lead customer feedback processes, ISO audits, complaint investigations, and other critical business and quality activities with a focus on compliance, accountability, transparency, and continuous improvement.
  • Represent the needs and perspectives of Americas customers in global process improvement initiatives and strategic projects, demonstrating courage to challenge assumptions, advocate for customers, and influence positive change.
  • Thrive in a fast-paced, deadline-driven, results-oriented environment by demonstrating adaptability, sound judgment, accountability, and resilience in response to changing business needs and priorities.

Education and Requirements:
  • BS/BA degree and 10+ years' experience in a customer facing or operations environment.
  • 5+ years' experience managing employees
  • Proven expertise in ERP O2C processes, with demonstrated success leading operations in a customer focused setting and driving continuous improvement activity.
  • Strong understanding of end-to-end O2C processes, including Order Management, Billing & Invoicing, and Accounts Receivable & Collections.
  • Demonstrated ability to operate under limited supervision, exercising sound judgment to guide complex, cross-functional assignments to resolution.
  • Strong data-driven decision-making, stakeholder management, and cross-functional influencing skills; experience managing competing regional priorities.
  • Excellent verbal and written communication skills.
  • Highly organized and detail oriented.

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the United States of America is $143,200.40$205,864.95. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.

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