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60 Repligen Customer Service Representative Jobs Hiring Near You

Repligen

Regional EHS Manager

Clifton Park, NY · On-site

$103K - $140K/yr

The Regional EHS Manager is responsible for EHS at the Clifton Park NY site as well as providing EHS support to Repligen's Customer/Field Service Business Unit. The Regional EHS Manager ensures that ...

Repligen

Regional EHS Manager

Clifton Park, NY · On-site

$103K - $140K/yr

The Regional EHS Manager is responsible for EHS at the Clifton Park NY site as well as providing EHS support to Repligen's Customer/Field Service Business Unit. The Regional EHS Manager ensures that ...

Repligen

Bioprocessing Sales Specialist

... customer workflow needs to scalable Repligen platforms, consumables, flow paths, applications support, and service capabilities. The BSS will own strategic opportunity development in the assigned ...

Repligen Corp

Field Applications Scientist

California, MO · On-site

$100K - $146K/yr

In this customer-facing role, you will serve as a trusted technical resource, helping customers evaluate, implement, troubleshoot, and optimize Repligen technologies. Success requires strong ...

Repligen

Senior Director, Quality

Waltham, MA · On-site

$191K - $260K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Represent Quality on cross-functional projects, strategic initiatives, and leadership forums ...

Repligen

Senior Director, Quality

Marlborough, MA · On-site

$191K - $260K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Represent Quality on cross-functional projects, strategic initiatives, and leadership forums ...

RepliGen Corporation

NY · On-site

$103K - $140K/yr

The Regional EHS Manager is responsible for EHS at the Clifton Park NY site as well as providing EHS support to Repligen's Customer/Field Service Business Unit. The Regional EHS Manager ensures that ...

New

Repligen Corporation

Regional EHS Manager

Clifton, NY · On-site

$103K - $140K/yr

The Regional EHS Manager is responsible for EHS at the Clifton Park NY site as well as providing EHS support to Repligen's Customer/Field Service Business Unit. The Regional EHS Manager ensures that ...

Repligen Corp

NY · On-site

$103K - $140K/yr

The Regional EHS Manager is responsible for EHS at the Clifton Park NY site as well as providing EHS support to Repligen's Customer/Field Service Business Unit. The Regional EHS Manager ensures that ...

New

Repligen

Field Applications Scientist

$100K - $146K/yr

In this customer-facing role, you will serve as a trusted technical resource, helping customers evaluate, implement, troubleshoot, and optimize Repligen technologies. Success requires strong ...

Repligen Corporation

Senior Director, Quality

Waltham, MA · On-site

$191K - $260K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Represent Quality on cross-functional projects, strategic initiatives, and leadership forums ...

Repligen

$191K - $260K/yr

... for Repligen's global Filtration & System networks, ensuring the highest standards of quality, compliance, and customer satisfaction across all sites and functions. You will be responsible for ...

Repligen

... Repligen Business System elements primarily within the SG&A Functions to enable profitable growth, improve the customer experience and increase employee engagement. In this role, you will drive ...

Repligen

Bioprocessing Sales Specialist

... Customer Service, Operations, and Quality to accelerate funnel creation, shorten sales cycles, and ... Repligen solutions accordingly. Technical & Domain Expertise * Apply deep understanding of TFF, UF ...

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RepliGen Jobs Information

Do workers at Repligen get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Repligen pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

At Repligen, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from Repligen affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Repligen?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers at Repligen worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Repligen workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Repligen workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it to get time off at Repligen?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Repligen managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Repligen spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Repligen?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Repligen good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Repligen feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Repligen get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Repligen?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Repligen enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Repligen recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Repligen?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Repligen?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Repligen’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers feel well informed about how Repligen is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Repligen?

What are the most popular categories at Repligen?

Infographic showing various Customer Service Representative job openings at Repligen in the United States as of September 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 77% Physical, 5% Hybrid, and 18% Remote job distribution.

Senior Customer Operations Enablement Manager

Waltham, MA

Repligen
Biotechnology Research and Development • 201 - 500 employees
Learn more about Repligenexternal

$95K - $150K/yr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Design, deliver, and improve global training and capability-development programs for Customer Service.

  • Partner with regional leaders and IT teams to scale learning solutions and ensure consistency across regions.

  • Drive measurable performance improvements by implementing targeted training initiatives and governance of onboarding, refresher, and role-based programs.

Repligen rating

7.6

Company rating: 7.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Senior Customer Operations Enablement Manager owns the design, delivery, and continuous improvement of global training and capability-development programs for Customer Service, serving as Repligen's subject matter expert for Order-to-Cash enablement. Working independently with minimal day-to-day oversight, this individual contributor role builds standardized training frameworks and certification programs, partners with IT and regional leaders to scale learning solutions, and drives measurable performance improvement across the global Customer Service organization.

As our Senior Customer Operations Enablement Manager you will:

  • Define and execute the global training strategy for Customer Service, aligned to Repligen's CX and Order-to-Cash transformation roadmap, establishing a standardized training framework, competency standards, and certification programs across regions.
  • Design and deliver scalable learning solutions covering Order-to-Cash processes and systems, product and application knowledge, customer communication and escalation handling, and compliance and regulatory requirements, using a mix of digital, instructor-led, and on-the-job delivery methods.
  • Drive measurable improvement in operational performance through targeted capability-building interventions, tying training outcomes to SLA adherence, productivity metrics, and order accuracy/OTIF alignment.
  • Own end-to-end governance of onboarding, refresher, and role-based training programs, ensuring consistency and adoption across the global Customer Service organization.
  • Partner with regional Customer Service leaders to harmonize processes, tools, and training content, establishing a global knowledge management framework (SOPs, learning repositories).
  • Embed continuous improvement loops through voice of customer, employee feedback, and performance analytics, refining training content and delivery based on measured impact.
  • Partner with IT/Digital teams to leverage learning technologies (LMS, AI-enabled coaching, knowledge tools), integrating training into system rollouts, process changes, and transformation initiatives.
  • Enable structured career pathways through competency frameworks and certification programs aligned with Repligen's global career architecture.
  • Serve as a strategic partner to Customer Service, Commercial, and Supply Chain leadership, aligning training priorities with business needs, product launches, and regional requirements, and presenting progress, insights, and ROI to executive leadership.

Qualifications

  • Bachelor's degree preferred; 10+ years of experience in customer service, training, or capability development, preferably within life sciences, biotech, or regulated industries.
  • Proven experience designing and scaling global training programs.
  • Strong understanding of Order-to-Cash processes, customer service operations, and supply chain dynamics.
  • Experience working with ERP (SAP preferred), CRM (e.g., Salesforce), and LMS platforms.
  • Demonstrated ability to translate business strategy into actionable, measurable training programs.
  • Strong analytical skills, with experience linking training outcomes to business KPIs.
  • Exceptional stakeholder management and communication skills, with experience engaging senior leadership.
  • Demonstrated ability to operate under limited supervision as a recognized subject matter expert, exercising sound judgment to guide complex, cross-functional assignments to resolution.
What Repligen Offers

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the Netherlands is 80,000- 110,000, the estimated base salary range for this role, based in the United States of America is $95,000-$150,000. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

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