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49 Repligen Customer Service Representative Jobs Hiring Near You

Repligen

Senior Field Service Engineer

$54 - $83/hr

The Senior Field Service Engineer (FSE) plays a critical role in supporting Repligen's customer ... with customers and peers; acts as a reliable, solution-oriented representative of Repligen.

Repligen

Bioprocessing Sales Specialist

... customer workflow needs to scalable Repligen platforms, consumables, flow paths, applications support, and service capabilities. The BSS will own strategic opportunity development in the assigned ...

Repligen

Senior Director, Quality

Waltham, MA

$191K - $260K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Represent Quality on cross-functional projects, strategic initiatives, and leadership forums ...

Repligen

Senior Director, Quality

Marlborough, MA · On-site

$191K - $260K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Represent Quality on cross-functional projects, strategic initiatives, and leadership forums ...

Repligen Corporation

Senior Director, Quality

Waltham, MA · On-site

$191K - $260K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Represent Quality on cross-functional projects, strategic initiatives, and leadership forums ...

Repligen

Senior Service Sales & Contracts Specialist

$100K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... This role requires proactive engagement with customers through on-site visits, making travel a ...

Repligen

Bioprocessing Sales Specialist

... Customer Service, Operations, and Quality to accelerate funnel creation, shorten sales cycles, and ... Repligen solutions accordingly. Technical & Domain Expertise * Apply deep understanding of TFF, UF ...

Repligen

$71K - $90K/yr

Make a global impact-join Repligen.We're united by a mission to inspire advances in bioprocessing ... This position partners closely with Operations, Supply Chain, Customer Service, and Product ...

Repligen

Planner II

Marlborough, MA · On-site

$71K - $90K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... This position partners closely with Operations, Supply Chain, Customer Service, and Product ...

Repligen

Director, Business Development

Waltham, MA · On-site

$208K - $299K/yr

... Repligen businesses, external companies and partners to build a portfolio of investments and ... This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus ...

Repligen

Associate Director, Customer Service

Waltham, MA · On-site

$143K - $205K/yr

The Americas customer service leader owns, standardizes, and continuously improves the end-to-end ... Represent the needs and perspectives of Americas customers in global process improvement ...

Repligen

$143K - $205K/yr

The Americas customer service leader owns, standardizes, and continuously improves the end-to-end ... Represent the needs and perspectives of Americas customers in global process improvement ...

Repligen

$125K - $160K/yr

Make a global impact-join Repligen.We're united by a mission to inspire advances in bioprocessing ... and Customer Service to ensure on timely delivery of products and services Drive resolution of ...

Repligen Corporation

Planner II

Marlborough, MA · On-site

$71K - $90K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... This position partners closely with Operations, Supply Chain, Customer Service, and Product ...

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RepliGen Jobs Information

Do workers at Repligen get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Repligen pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

At Repligen, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from Repligen affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Repligen?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers at Repligen worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Repligen workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Repligen workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it to get time off at Repligen?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Repligen managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Repligen spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Repligen?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Repligen good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Repligen feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Repligen get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Repligen?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Repligen enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Repligen recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Repligen?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Repligen?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Repligen’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers feel well informed about how Repligen is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Repligen?

What are the most popular categories at Repligen?

Infographic showing various Customer Service Representative job openings at Repligen in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% Physical, 7% Hybrid, and 19% Remote job distribution.

Senior Field Service Engineer

Repligen

Remote

$54 - $83/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Repligen rating

7.6

Company rating: 7.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Senior Field Service Engineer (FSE) plays a critical role in supporting Repligen's customer base by providing expert installation, maintenance, troubleshooting, and training for a range of Repligen products, including XCell ATF, TFF, TFDF, Chromatography, Filling Systems, and CTech Analytical instruments. The Senior FSE operates both remotely and on-site across their assigned region and serves as a key technical resource and customer advocate.

Essential Duties & Responsibilities:

  • Install, maintain, and repair Repligen products at customer sites and Repligen locations.
  • Troubleshoot and resolve mechanical, software, and system-level issues.
  • Provide comprehensive training to customers on system operation and maintenance.
  • Deliver advanced troubleshooting across Repligen product lines.
  • Ensure a positive customer experience through clear communication and proactive support.
  • Advise customers on product usage, maintenance, and optimization.
  • Collaborate with Sales, Applications, and Technical Support teams to address customer needs.
  • Participate in Customer Business Reviews and commercial meetings
  • Maintain accurate service records and update internal systems with customer and system data.
  • Document and distribute technical resolutions and process improvements.
  • Provide detailed post-service visit reports to internal stakeholders.
  • Mentor junior Field Service Engineers and conduct internal product training sessions.
  • Assist in the development and delivery of training materials and programs.
  • Train customers on system operation, incorporating knowledge of manufacturing workflows.
  • Support testing and feedback for new product introductions.
  • Identify opportunities for service and product enhancements.
  • Contribute to continuous improvement initiatives and lead cross-functional projects.
  • Act as a Subject Matter Expert (SME) across multiple product lines.
  • Lead internal projects and improvement teams.
  • Identify market trends and assist in shaping service strategies and offerings.

Minimum Qualifications

  • Bachelor's degree in Engineering or Science, or equivalent work experience/training.
  • 7-10 years of field service experience, or:
    • MS degree + 3-5 years Repligen Field Service experience
    • 5-7 years Repligen Field Service experience
  • Qualified to perform service on 6+ Repligen product lines.
  • Demonstrated expertise in at least two of the following:
    • Leading projects with measurable KPIs
    • Advanced hardware/software/protocol testing
    • Delivering advanced customer training

Preferred Skills

  • Strong desire to learn; intellectually curious and self-motivated.
  • Excellent verbal and written communication; able to present clearly to internal and external stakeholders.
  • Collaborative, team-oriented mindset with a proactive approach to feedback and problem-solving.
  • Positive attitude and professionalism in high-pressure or customer-facing situations.
  • Demonstrates ownership, accountability, and consistent follow-through.
  • Familiarity with Good Lab Practices (GLP) and Windows-based software environments.
  • Strong planning and organizational skills for managing tools, travel, and customer needs.
  • Builds trust with customers and peers; acts as a reliable, solution-oriented representative of Repligen.
  • Actively seeks professional development and mentors others.
  • Able to identify industry trends and link customer needs across multiple sites.
  • Demonstrates leadership by driving process improvements, leading teams/projects, and sharing knowledge.

Physical Requirements

  • Ability to lift up to 50 pounds (23 kg).
  • Ability to remain seated for extended periods during travel.
  • Must be able to travel 50% of the time
Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated hourly rate range for this role, based in the United States of America is $54-83. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.

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