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25 Repligen Customer Service Representative Jobs Hiring Near You

Repligen

$124.60K - $150K/yr

This role offers opportunities to advance within Business, Commercial, Customer Service and ... Active representation in Demand, Supply and Operational Planning; Support Product Assembly Workflow ...

Repligen

Senior Manager, Quality

Clifton Park, NY

Make a global impact-join Repligen.We're united by a mission to inspire advances in bioprocessing ... site representative for regulatory inspections, customer audits, and external agency ...

Repligen

Senior Manager, IT Operations

Waltham, MA · Hybrid

$143.10K - $200K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Own service delivery performance, including MTTR, SLAs, backlog, and end-user satisfaction

Repligen

$156.07K - $239.31K/yr

Make a global impact-join Repligen.We're united by a mission to inspire advances in bioprocessing ... We are seeking an experienced and driven IT Business Partner to represent our Commercial ...

Repligen

Senior Manager, Quality

Clifton Park, NY

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Serve as the primary site representative for regulatory inspections, customer audits, and external ...

Repligen

$124.60K - $150K/yr

Make a global impact-join Repligen.We're united by a mission to inspire advances in bioprocessing ... and Customer Service to ensure on timely delivery of products and services Drive resolution of ...

Repligen Corporation

Senior Manager, Quality

Clifton, NY · On-site

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Serve as the primary site representative for regulatory inspections, customer audits, and external ...

Repligen

$143.10K - $200K/yr

Make a global impact-join Repligen.We're united by a mission to inspire advances in bioprocessing ... This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus ...

Repligen

Manufacturing Associate I

Marlborough, MA · On-site

$23/hr

The successful candidate will actively follow Repligen ISO 9001 Quality Management System in ... This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus ...

Repligen

Manufacturing Associate I

Marlborough, MA · On-site

$23/hr

The successful candidate will actively follow Repligen ISO 9001 Quality Management System in ... This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus ...

Repligen

The successful candidate will actively follow Repligen ISO 9001 Quality Management System in ... This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus ...

Repligen

Global EHS Director

Waltham, MA

$150K - $230K/yr

Act as the primary point of contact for regulatory agencies, customers, and third-party auditors ... Partner with landlords, facilities teams, and external service providers to address site-specific ...

Repligen

Global EHS Director

Marlborough, MA

$150K - $230K/yr

Act as the primary point of contact for regulatory agencies, customers, and third-party auditors ... Partner with landlords, facilities teams, and external service providers to address site-specific ...

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RepliGen Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Repligen?
What are the most popular categories at Repligen?
Infographic showing various Customer Service Representative job openings at Repligen in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution.
Sr. Product Manager, Upstream Filtration

Sr. Product Manager, Upstream Filtration

Repligen

Marlborough, MA • On-site

$124.60K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Repligen rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Make a global impact-join Repligen.
We're united by a mission to inspire advances in bioprocessing as a preferred partner in the production of biologic drugs that improve human health worldwide. No matter your role or background, at Repligen, you will play a key part in shaping some of the most innovative and life-changing therapies in the world. We foster a culture of purpose, collaboration, and shared success-where every voice matters and every contribution drives progress. Join us!
Repligen is seeking an experienced Product Manager to support the growing upstream filtration hardware business. Key responsibilities include Product Stewardship, Commercial Support, Product Development, Operations Support, and Business Analytics. Experience in the biopharmaceutical or life science industries and knowledge of bioprocessing industry is highly desirable. This role offers opportunities to advance within Business, Commercial, Customer Service and Operations functions.
This role is expected to model our Leadership Behaviors-Integrity & Compliance, Customer Focus, Collaboration, Courage, Team Empowerment, and Accountability & Results-in all aspects of work.

Responsibilities

  • Commercial: Provide technical support to global Sales organization including development of product positioning, direct in-field support (pre and post-sale), product and technology selection, implementation at customer site; Ensure strong customer facing technical support, Sales/Training Collateral Development; training for Sales, Field Service, and Field Application teams; Engage directly with Marketing team to create content, campaigns and leads
  • Product Development: Support product development and commercialization for NPIs and product line extensions within the XCell portfolio; Act as a primary interface between Product, R&D and Marketing teams to manage new launches and line extensions, product upgrades, VOC coordination and alpha/beta testing support
  • Product Stewardship: New part configuration and part number Generation; Maintain Product Master Data Set including SAP to SFDC mapping, Product Literature updates; Lead internal product improvement projects as a Product or Project Lead; Generate and/or support generation of Technology and Product Collateral; Drive resolution of customer inquiries and complaints with required internal functions; Drive Quality Investigations with QA; Manage product life cycle activities
  • Operations: Generate forecasts to ensure accurate demand planning and product build; Active representation in Demand, Supply and Operational Planning; Support Product Assembly Workflow Optimization; Ensure correct, on-time product delivery through collaboration with Customer Service
  • Business Support: Conduct business analyses for products/product lines to support business planning, generate actionable insights to identify trends within the upstream market segments; Ability to run excel models with revenue/pricing/margin analysis desirable

Qualifications

  • BS degree in a Scientific or Engineering discipline
  • 7-10 years' experience in Product Management, Business Management or Sales, preferably in the biopharmaceutical or life science industries
  • Knowledge of bioprocessing industry; Experience in Upstream Cell Culture and/or Intensification operations and with bioprocess equipment highly desired
  • Experience in managing hardware portfolio with integrated software
  • Excellent verbal and written communication skills, and strong organizational skills required
  • Capable of working alongside senior management
  • Ability to build mutually beneficial trusting relationships with internal partners, customers, and suppliers; Ability to train a group of individuals on technical subjects
  • Willing to travel globally (up to 20%)
  • Experience with bioreactor operations; Previous experience in commercial product management, sales and marketing or business management

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the United States of America is $124,600 - 150,000.00. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.

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