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Related Ross is seeking a Property Manager to lead the operations of CityPlace, a mixed use asset consisting of Retail, Commercial Office and Residential components. This role is responsible for maximizing the operational performance, financial results and long-term value of the asset through strategic leadership of all aspects of property operations, tenant and stakeholder relations, capital improvements, vendor management and regulatory compliance. The ideal candidate will balance ownership objectives with tenant needs, provide leadership to staff and contractors and deliver an exceptional experience for tenants and visitors while continually enhancing the property’s position as a premier destination. The candidate will also foster a collaborative, service-oriented culture that emphasizes accountability, communication, continuous improvement and operational excellence.

 CityPlace is a dynamic shopping, dining and entertainment destination located in the heart of downtown West Palm Beach. Since its creation in 2000, CityPlace has transformed into a well-connected neighborhood that is committed to working with the best local artists, chefs, creatives, entrepreneurs and fitness enthusiasts—culminating in an exceptional district to live, work and visit in South Florida.

Responsibilities:

Asset Operations & Maintenance

• Direct all day-to-day operation of the property to ensure safe, efficient and effective management of all building functions.
• Proactively identify operational risks and implement strategies that protect the asset, minimize disruption and support ownership objectives.
• Establish and continually refine operational procedures and best practices that improve efficiency, consistency, accountability and high service standards
• Oversee repair and maintenance activities, including preventative maintenance, corrective repairs, life safety systems, janitorial, security, landscaping, and parking operations.
• Conduct routine inspections of common areas, building systems and tenant spaces to ensure compliance with lease obligations and company standards.
• Oversee utility management, including meter readings, utility repairs and coordination with third-party billing provider.
• Serve as the primary operational lead during emergencies and crisis situations, directing incident response and ensuring timely communication with key stakeholders.
• In coordination with Security, maintain and continually improve the property’s emergency preparedness and crisis management plans.
• In coordination with Marketing, manage special events including common area activity, tenant outreach and holiday décor.
• In coordination with Engineering, lead planning and execution of capital improvement projects, monitoring project schedules, budgets, quality and operational impacts
• In coordination with Construction, support to tenant improvements and other development activities by coordinating operational requirements, minimizing disruption and maintaining continuity of property operations.

Financial Management

• Develop annual operating budgets and, in coordination with Engineering, long-range capital plans that support the property’s business plan.
• Monitor the financial performance of the property through monthly financial reporting, including variance analyses, accruals and reforecasts.
• Maintain an understanding of retail tenant sales performance to identify potential risks to the property’s financial performance and support informed operational decisions
• Identify opportunities to improve operating performance, reduce expenses and enhance the long-term value of the asset
• Review and approve invoices to ensure accuracy, timely processing and compliance with approved budgets. Coordinate the approval of unbudgeted expenses as needed.

Tenant Relations

• Build and maintain strong relationships with tenants through proactive communication and exceptional customer service
• Maintain a comprehensive understanding of landlord and tenant maintenance responsibilities to ensure lease obligations are administered accurately
• Coordinate operational aspects of tenant move-ins, move-outs, tenant improvements and other tenant-related activities.
• Partner closely with Customer Experience, Marketing, Engineering, Security and Construction to ensure a coordinated approach to tenant service.
• Develop and maintain collaborative relationships with neighboring Homeowners’ Associations, condominium associations, adjacent property owners, municipalities and community stakeholders to ensure coordinated operations and compliance with shared agreements

Vendor & Contract Management

• Ensure all contracted services are supported by fully executed service agreements with clearly defined terms and comprehensive scopes of work
• Lead vendor procurement, including competitive bidding and renewals
• Manage vendor relationships to ensure high quality service, timely completion of work, compliance with contract requirements and effective cost management
• Regularly evaluate vendor performance and pricing, recommending changes when necessary to improve service levels or reduce costs

Lease Management & Compliance

• Maintain a complete understanding of all lease agreements, amendments, and contracts (including Homeowners Associations) and ensure compliance

• Interpret lease provisions, in collaboration with Lease Administration, and ensure landlord obligations are consistently fulfilled

Qualifications:

• Bachelor's degree in Real Estate, Property Management, Finance, or a related field preferred.
• Minimum of five (5) years of experience managing retail or mixed-use commercial assets.
• Knowledge of commercial property operations, capital projects, contract administration and vendor management.
• Strong financial acumen, including budgeting, forecasting, variance analysis and expense management.
• Working knowledge of commercial leases
• Ability to manage multiple priorities in a fast paced environment while balancing operational, tenant, and financial objectives.
• Demonstrated leadership skills with the ability to manage staff, contractors, and vendors while building strong relationships across internal departments.
• Strong negotiation, problem solving and decision-making skills.
• Outstanding written and verbal communication skills.
• Proficiency with Yardi (or comparable property management software) and Microsoft Office.
• Ability to respond to after-hours emergencies and work a flexible schedule as business needs require

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.

Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London. 

Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued.  Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit.  In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. 

Learn more about Related Ross at https://www.relatedross.com/.

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Qualifications:

• Bachelor's degree in Real Estate, Property Management, Finance, or a related field preferred.
• Minimum of five (5) years of experience managing retail or mixed-use commercial assets.
• Knowledge of commercial property operations, capital projects, contract administration and vendor management.
• Strong financial acumen, including budgeting, forecasting, variance analysis and expense management.
• Working knowledge of commercial leases
• Ability to manage multiple priorities in a fast paced environment while balancing operational, tenant, and financial objectives.
• Demonstrated leadership skills with the ability to manage staff, contractors, and vendors while building strong relationships across internal departments.
• Strong negotiation, problem solving and decision-making skills.
• Outstanding written and verbal communication skills.
• Proficiency with Yardi (or comparable property management software) and Microsoft Office.
• Ability to respond to after-hours emergencies and work a flexible schedule as business needs require

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities