60 Purpose Financial Customer Service Manager Jobs Hiring Near You

Brand: Purpose Financial
Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website.
Position Summary
The VP of Digital App Channel & Lending is Purpose Financial's commercial owner of the mobile app ecosystem across the Apple App Store and Google Play Store. This role serves as the general manager of the AdvanceOn product channel - our flagship cash advance offering - and all future app-native products.
Reporting to the Chief Operations Officer, you'll hold full P&L accountability for the app channel and serve as its authoritative voice across a dynamic, cross-functional organization. This is a role for a bold commercial leader who thrives driving outcomes through influence - translating data into vision and aligning Growth, Product, Engineering, and Data Science toward shared commercial goals.
Job Responsibility
App Channel P&L & Commercial Performance

• Own app channel P&L - revenue, contribution margin, channel EBITDA, forecasting, and budgeting
• Lead executive reporting on channel health, risks, and opportunities
• Own app ratings and review management strategy, targeting 4.7★+ to protect discoverability and brand trust
• Partner with Marketing on the app trading calendar - seasonal campaigns, in-app merchandising, and push notification strategy

App Channel Strategy & Platform Ownership

• Define and own the mobile app commercial strategy and investment sequencing for iOS and Android
• Collaborate with Product and Engineering as the primary business client on roadmap priorities
• Partner with Marketing on App Store Optimization (ASO) - keyword strategy, organic discoverability, and store conversion

Job Responsibilities Cont.
Growth & Acquisition

• Own app channel funded customer volume targets and in-channel promotional execution
• Own referral program P&L - bonus structure, conversion rates, and referral-driven funded volume
• Collaborate with Growth on acquisition strategy, lifecycle marketing, and in-app UX performance

Data, Analytics & Channel Intelligence

• Own app channel performance dashboards, retention cohort tracking, and the channel KPI framework (DAU/MAU, advance take rate, re-advance rate, push notification opt-in)
• Govern Apple and Google attribution frameworks and app store analytics
• Partner with Data Science and Underwriting on model requirements supporting app channel experimentation and credit decisioning

People Leadership & Innovation

• Lead, develop, and retain a high-performing app channel team
• Translate complex performance data into compelling narratives that align stakeholders and drive results
• Champion a culture of innovation - continuously identifying new growth levers and challenging the status quo

Education Required
Bachelors degree, particularly with a focus in digital strategy, finance or marketing.
Experience Required
Experience: 7-12+ years in digital commerce, DTC, or financial services channel management; 4+ years with direct mobile app or digital channel P&L accountability
Leadership: Demonstrated experience building, leading, and developing high-performing teams; track record of creating accountability structures and coaching talent in a fast-paced, matrixed environment. Demonstrated ability to drive outcomes through influence across Growth, Product, Engineering, and Operations
Innovation Mindset: Demonstrated ability to identify and drive new growth levers, challenge conventional channel approaches, and lead experimentation at scale - particularly in consumer engagement, monetization models, and acquisition strategy
Industry: Consumer lending, fintech, or nonprime financial services experience strongly preferred; EWA, cash advance, or short-term lending product experience highly preferred; subscription or membership monetization model experience a plus; experience navigating regulatory guidance on advance products a plus
App Engagement: App Engagement: Demonstrated expertise in DAU/MAU optimization, push notification strategy, app ratings management, and member lifecycle engagement - experience at a consumer fintech app (e.g., Brigit, Dave, MoneyLion, Earnin, Chime) strongly preferred app compliance requirements
Knowledge Required
Platform Literacy: Deep knowledge of Apple App Store and Google Play commercial ecosystems - store algorithms, billing policies, and privacy attribution; familiarity with Apple/Google lending product policies and cash advance app compliance requirements Financial Acumen: Proven ability to manage a channel P&L; familiarity with risk-adjusted margin (RAM) frameworks a plus
Communication & Storytelling: Ability to translate channel performance data into a compelling vision that motivates cross-functional teams and aligns executive stakeholders; proven track record of presenting complex financial and operational narratives to senior leadership in a clear, persuasive manner
Physical Requirements
Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
Competencies
OKR
Travel
25%
Attire
Business Casual
Other
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 46481