60 Purple Customer Service Representative Jobs Hiring Near You

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.

Compensation

The compensation for this role is $18.00 hourly. In addition, this role is eligible for monthly commissions on qualifying mattress sales, per the commission agreement terms and conditions.

Job Summary

As a Sales Associate, you will be responsible for generating sales on the retail floor. You will take charge of hitting performance goals, driving personal sales, and delivering an exceptional shopping experience for every Purple customer. This role will give you plenty of opportunities to grow your selling skills, expand your product knowledge, and work in a fun, positive environment.Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Drive Personal Sales

• Provide a exceptional selling experience for all Purple customers to increase sales/KPIs
• Make strategic sales decisions that align to Purple's values
• Drive individual results through sales strategies to meet Purple's performance metrics
• Establish clear personal goals, take ownership of results, consistently monitor progress, and track personal performance
• Ability to work a flexible schedule including evenings, weekends, and holidays

Personal Development

• Exhibit selling behavior that aligns with Purple's sales strategy
• Continuously grow in selling skills, performance, and product knowledge
• Help foster a positive work environment

Uphold Purple Values and Strategy

• Adheres to all retail and safety company policies
• Provides excellent customer service and demonstrates a solution-oriented mindset
• Strong product knowledge skills
• Demonstrates company values through behavior

REQUIRED SKILLS, EDUCATION AND EXPERIENCE

• Minimum of high school diploma or equivalent
• 1+ years of experience working in a retail environment strongly preferred
• Comfortable learning & adapting to new technology
• Excellent interpersonal communication capabilities
• Customer service-oriented attitude
• Ability to stay organized and manage time effectively
• Desire to improve selling behavior and problem solving
• Enthusiasm and a positive attitude
• Proven competencies in effective communication
• Ability to learn and communicate product knowledge to match customer's needs
• Willingness to learn and tackle new challenges

PHYSICAL REQUIREMENTS

Physical Activities may occasionally include:

• ascending or descending ladders, stairs, ramps, and the like;
• moving self in different positions to accomplish tasks in various environments;

• communicating with others to exchange information.

Physical Activities may constantly include:

• remaining in a stationary position, often standing for prolonged periods;
• moving about to accomplish tasks or moving from one worksite to another, reaching or bending repeatedly
• adjusting or moving objects up to 50 pounds in all directions; Capability to lift up to 200 pounds via team lift or equipment

• repeating motions that may include the wrists, hands and/or fingers;
• operating power tools, depending on position;
• assessing the accuracy, neatness and thoroughness of the work assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a disability to perform the essential function.

Work Hours (Good Faith Estimate):

This part-time position is expected to work approximately 15-29 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.

PURPLE PERKS

• 401(k) Match

• Earn a Mattress

• Purple Swag

• Amazing Purple Products

WHY WORK AT PURPLE?

• Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.

• Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

• Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.