Regional Service Tech 1
Hebron, KY · On-site
Key Responsibilities include: * Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management ...
31 Pomeroy Jobs Hiring Near You
Regional Service Tech 1
Hebron, KY · On-site
Key Responsibilities include: * Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management ...
Asset Disposition Associate I
Hebron, KY · On-site
$16 - $21.25/hr
General Function: The Asset Recovery Associate I "pre-receives" product into the Brokerage Management System (BMS) for a specific Asset Recovery client and gathers associated data for that client.
Asset Disposition Associate I
Hebron, KY · On-site
$16 - $21.25/hr
General Function: The Asset Recovery Associate I "pre-receives" product into the Brokerage Management System (BMS) for a specific Asset Recovery client and gathers associated data for that client.
IT Field Technician
Dallas, TX · On-site
WALK-IN CENTER IT FIELD TECHNICIAN (IQ BAR) ----- Key Requirements: * Strong foundational knowledge of Information Technology, including hardware, software, and basic network troubleshooting * Hands ...
IT Field Technician
Dallas, TX · On-site
WALK-IN CENTER IT FIELD TECHNICIAN (IQ BAR) ----- Key Requirements: * Strong foundational knowledge of Information Technology, including hardware, software, and basic network troubleshooting * Hands ...
Help Desk Technician
Cleveland, OH · On-site
$19.25 - $26.25/hr
This resource will provide technical assistance and support related to computer systems, hardware and/or software. Respond to escalated queries and support requests both onsite and remotely, run ...
Help Desk Technician
Cleveland, OH · On-site
$19.25 - $26.25/hr
This resource will provide technical assistance and support related to computer systems, hardware and/or software. Respond to escalated queries and support requests both onsite and remotely, run ...
Tech I - PC
$17.50 - $23.50/hr
General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Essential Duties & Responsibilities: The duties listed below are intended only as ...
Tech I - PC
$17.50 - $23.50/hr
General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Essential Duties & Responsibilities: The duties listed below are intended only as ...
Field Technician
Tempe, AZ · On-site
$19.25 - $26.25/hr
Onsite IT Support TechnicianPosition Summary The Onsite IT Support Technician provides hands-on technical support to end users and supports the IT Link Walk-In Center. This position is responsible ...
Field Technician
Tempe, AZ · On-site
$19.25 - $26.25/hr
Onsite IT Support TechnicianPosition Summary The Onsite IT Support Technician provides hands-on technical support to end users and supports the IT Link Walk-In Center. This position is responsible ...
Job Title: Repair Technician General Function: The Repair Technician is responsible for diagnosing, testing, and repairing a variety of electronic and computing equipment, including small form factor ...
Job Title: Repair Technician General Function: The Repair Technician is responsible for diagnosing, testing, and repairing a variety of electronic and computing equipment, including small form factor ...
Support - Deskside
$22.75 - $28.75/hr
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support ...
Support - Deskside
$22.75 - $28.75/hr
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support ...
Deskside Support Technician
$19 - $24.25/hr
: General Function: Manages a team of associates that is responsible for one or more areas. Responsible for managing project definitions, systems analysis and development. Responsible for priorities ...
Deskside Support Technician
$19 - $24.25/hr
: General Function: Manages a team of associates that is responsible for one or more areas. Responsible for managing project definitions, systems analysis and development. Responsible for priorities ...
Transition Manager
$115K/yr
Position Summary The Project Transition Manager is responsible for planning, coordinating, and executing the successful transition and onboarding of managed IT services, including Service Desk, Field ...
Transition Manager
$115K/yr
Position Summary The Project Transition Manager is responsible for planning, coordinating, and executing the successful transition and onboarding of managed IT services, including Service Desk, Field ...
Field Technician
Indianapolis, IN · On-site
$18.75 - $25.75/hr
Onsite IT Support TechnicianPosition Summary The Onsite IT Support Technician provides hands-on technical support to end users and supports the IT Link Walk-In Center. This position is responsible ...
Field Technician
Indianapolis, IN · On-site
$18.75 - $25.75/hr
Onsite IT Support TechnicianPosition Summary The Onsite IT Support Technician provides hands-on technical support to end users and supports the IT Link Walk-In Center. This position is responsible ...
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Job description
Key Responsibilities include:
- Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
- Troubleshoot and repair failed IT hardware in retail store and/or office settings
- Pick up shipped good service parts and drop off defective service parts on a timely basis
- Provide exceptional customer service
- Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
- Performance review metrics include the following:
- SLA achievement
- Customer Service scores
- Inventory movement and accuracy
- Safety
- Compliance related training and follow through
- Service call management
- Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
- Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
- Focus on safety at all times -- including maintaining a safe driving record
- Additional Responsibilities may include, but are not limited to:
- Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
- Complete staging / integration services of IT hardware as needed
- Installation or cabling projects may require travel
- Extensive driving required in company provided vehicle
- May be assigned other duties as needed
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