Deskside Technician II
$21.50 - $27.50/hr
... with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
46 Pomeroy Jobs Hiring Near You
Deskside Technician II
$21.50 - $27.50/hr
... with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
Field Service Technician
Hebron, KY · On-site
Field Service Technician Responsibilities: * Provide phone and in-person technical support for users, addressing issues related toWin11, O365 applications, desktops, laptopsand Mobile devices.
Field Service Technician
Hebron, KY · On-site
Field Service Technician Responsibilities: * Provide phone and in-person technical support for users, addressing issues related toWin11, O365 applications, desktops, laptopsand Mobile devices.
Primary Job Duties and Responsibilities(Essential Job Functions) ? Proactively monitor IT infrastructure and assure rapid and superior response to alerts to. Apply troubleshooting and technical ...
Primary Job Duties and Responsibilities(Essential Job Functions) ? Proactively monitor IT infrastructure and assure rapid and superior response to alerts to. Apply troubleshooting and technical ...
Deskside Technician
$22 - $28/hr
Job Summary We are seeking a skilled and experienced Level 2 Deskside Technician to join our IT Support Services team. The Level 2 Deskside Technician will provide advanced technical support to end ...
Deskside Technician
$22 - $28/hr
Job Summary We are seeking a skilled and experienced Level 2 Deskside Technician to join our IT Support Services team. The Level 2 Deskside Technician will provide advanced technical support to end ...
Support - Deskside
$19.25 - $24.50/hr
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support ...
Support - Deskside
$19.25 - $24.50/hr
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support ...
This role supports network operations by assisting in incident recovery, implementing routine network changes, and ensuring adherence to configuration standards. The Junior Network Engineer will work ...
This role supports network operations by assisting in incident recovery, implementing routine network changes, and ensuring adherence to configuration standards. The Junior Network Engineer will work ...
Deskside Support Technician
Arlington, TN · On-site
$18 - $23/hr
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support ...
Deskside Support Technician
Arlington, TN · On-site
$18 - $23/hr
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support ...
Primary Job Duties and Responsibilities(Essential Job Functions) ? Proactively monitor IT infrastructure and assure rapid and superior response to alerts to. Apply troubleshooting and technical ...
Primary Job Duties and Responsibilities(Essential Job Functions) ? Proactively monitor IT infrastructure and assure rapid and superior response to alerts to. Apply troubleshooting and technical ...
Role Overview The Oracle Program Manager is responsible for leading and coordinating the delivery of technical and functional support services for Oracle applications. This role drives both strategic ...
Role Overview The Oracle Program Manager is responsible for leading and coordinating the delivery of technical and functional support services for Oracle applications. This role drives both strategic ...
IT Audio Visual Support Specialist Position Summary As the IT Audio Visual Support Specialist, you will be the primary technical resource for supporting AV systems and ensuring seamless execution of ...
IT Audio Visual Support Specialist Position Summary As the IT Audio Visual Support Specialist, you will be the primary technical resource for supporting AV systems and ensuring seamless execution of ...
Field Technician
Plano, TX · On-site
$19 - $26/hr
WALK-IN CENTER IT FIELD TECHNICIAN (IQ BAR) ----- Key Requirements: * Strong foundational knowledge of Information Technology, including hardware, software, and basic network troubleshooting * Hands ...
Field Technician
Plano, TX · On-site
$19 - $26/hr
WALK-IN CENTER IT FIELD TECHNICIAN (IQ BAR) ----- Key Requirements: * Strong foundational knowledge of Information Technology, including hardware, software, and basic network troubleshooting * Hands ...
Deskside Support Technician
$19 - $24.25/hr
Job Title: Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident * High School Diploma or equivalent * 1-3 years of experience in IT support or related field ...
Deskside Support Technician
$19 - $24.25/hr
Job Title: Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident * High School Diploma or equivalent * 1-3 years of experience in IT support or related field ...
Deskside Support Technician
$19 - $24.25/hr
Job Title: Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident * High School Diploma or equivalent * 1-3 years of experience in IT support or related field ...
Deskside Support Technician
$19 - $24.25/hr
Job Title: Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident * High School Diploma or equivalent * 1-3 years of experience in IT support or related field ...
Key Responsibilities include: * Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management ...
Key Responsibilities include: * Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management ...
Deskside Support Technician
$20 - $25.50/hr
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support ...
Deskside Support Technician
$20 - $25.50/hr
Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support ...
NOC Analyst
Urbandale, IA · On-site
Primary Job Duties and Responsibilities(Essential Job Functions) ? Proactively monitor IT infrastructure and assure rapid and superior response to alerts to. Apply troubleshooting and technical ...
NOC Analyst
Urbandale, IA · On-site
Primary Job Duties and Responsibilities(Essential Job Functions) ? Proactively monitor IT infrastructure and assure rapid and superior response to alerts to. Apply troubleshooting and technical ...
Data Center Technician
Burbank, CA · On-site
Job Summary: The Junior Technician will be responsible for executing Infrastructure-Moves, Adds, and Changes (IMAC) activities across designated data center facilities. This includes installation ...
Data Center Technician
Burbank, CA · On-site
Job Summary: The Junior Technician will be responsible for executing Infrastructure-Moves, Adds, and Changes (IMAC) activities across designated data center facilities. This includes installation ...
Tech II - PC
$17.50 - $23.50/hr
General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming ...
Tech II - PC
$17.50 - $23.50/hr
General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming ...
Data Center Technician
Burbank, CA · On-site
Job Summary: The Junior Technician will be responsible for executing Infrastructure-Moves, Adds, and Changes (IMAC) activities across designated data center facilities. This includes installation ...
Data Center Technician
Burbank, CA · On-site
Job Summary: The Junior Technician will be responsible for executing Infrastructure-Moves, Adds, and Changes (IMAC) activities across designated data center facilities. This includes installation ...
Support II - Desktop
$17.75 - $22.50/hr
Core Function: This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals. This ...
Support II - Desktop
$17.75 - $22.50/hr
Core Function: This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals. This ...
Pomeroy Jobs Information
What are the most popular titles at Pomeroy?
What are the most popular cities for Pomeroy jobs?
What are the most popular states for Pomeroy jobs?
Job description
Position Description
Title:Deskside Technician II
Core Function:
The Deskside Technician II is a Level 2 Deskside Support role within Manage Services. This roles core function is to provide top of the line service to end users and the client to ensure we are meeting their service needs. This role's location is specific to the location in the Job Listing.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.
- Identifies, researches, and resolves technical problems.
- Responds to help desk tickets and escalations
- Required to meet the monthly metric standard for 150 tickets (200 Goal) closed a month
- Required to meet the monthly metric standard of 0 tickets breached SLA/OLA for incident requests
- Provide walk in support on-site to end users
- Assist with AV Support as necessary
- Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.)
- Assist with asset disposition
- Organize, track, and update Assets accordingly (Asset Management)
- 2nd POC for escalated/expedited requests
- Assisting with on-site projects for the client
Minimum Knowledge, Skills and Abilities Required:
- 1-3 years help desk experience required
- 1-2 years AV Support preferred
- Advanced computer skills required
- Familiarity with devices within an enterprise environment
- Experience working with Windows OS versions 7-11 and Mac OS
- CompTIA A+ preferred
- Demonstrates excellent verbal communication and writing skills.
- Demonstrates good customer service skills and motivation.
- Must be responsible and dependable.
- Must have reliable transportation.
- Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
- Ability to work well with various people from staff to high-level administrators.
Physical and Mental Demands:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General Office Environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
#LI-BB1
Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).
Ability to quickly learn and acquire expertise in client's custom applications.
Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen.
Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered.
Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
Team player who is invested in and strives to maximize team/department performance.