1 Pomeroy Jobs Hiring in Virginia

Position Description

Title:Senior Deskside Technician

Core Function:

TheSenior Deskside Technician role is an internal rolewithin Pomeroy for theClientaccount, with similar duties as the Deskside Technician II role, but withfurther experience and knowledge.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of thevarious typesof work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar,relatedor logical assignment to this position.

• Identifies, researches, and resolves technical problems.

• Responds to help desk ticketsand escalations

• Required to meet the monthly metric standardof at least 100+ticketscloseda month(150 if notinvolved in projects).

• Required to meet the monthly metric standard of 0 tickets breached SLA/OLAforincident requests

• Provide walk in support on site to end users

• Assist with AV Support as necessary

• Provide Smart handsassistanceto Level 3 support teams (Networking, AV, etc.)

• Assistwith asset disposition

• Organize, track, and update Assets accordingly (Asset Management)

• Stockroom owner at their site location

• First point of contact for escalations and projectassistanceon site

• Maintain process and organization of assigned site

• First point of contact for smart handsassistance

• Potentialassistancewith Executive Support duties and Team Lead duties

Minimum Knowledge,Skillsand Abilities Required:

• Basic computer skillsrequired

• CompTIA A+required

• (Internal)3+ yearsrequiredon theClientaccount

• 3+ years of help desk supportrequired

• Demonstrates excellent verbal communication and writing skills.

• Demonstrates good customer service skills and motivation.

• Mustbe responsible and dependable.

• Musthave reliable transportation.

• Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.

• Ability to work well with variouspeoplefrom staff to high-level administrators.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employeesare regularly required tosit; talk or hear, in person and by multi-media; use hands to finger, handle, feel oroperatestandard office equipment; andreach withhands and arms. Employees arefrequentlyrequired to walk,standand move about toaccomplishtasks, particularly for long distances or moving from one work site to another.Must haveabilityto ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specificincumbentmustmaintaincomposure in a fast paced,high qualityenvironment where personal and team accountabilities are the defining factors.

General Office Environment

Work isgenerally sedentaryinnature, butmay require standing andwalking forup to 10% of the time. Work isgenerally performedwithin an office environment, with standard office equipment available.