27 Optimizely Customer Success Manager Jobs Hiring Near You

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.
From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.
10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.
But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.
If you want to be part of a team that's shaping the future of marketing technology - and actually enjoys doing it - you're in the right place.
Find us on Instagram: @optimizely
Competencies
Introduction
Energetic, outgoing, and passionate about how technology can solve real business problems, the pre-sales Lead Solution Architect Role combines technical knowledge with customer obsession and a desire to solve problems. The Lead Solution Architect will work in lockstep with the sales team by owning the "how" of the solutions. Whilst owning the "how" you should be comfortable speaking in the "why". Confident communication and ability to distil complex problems into easy to access information. You thrive in an environment where you help define what the GTM of Optimizely AI product and story should be, are willing to try new ways of presenting our solutions and always link everything back to "Why" the customer should care.
Job Responsibilities

• Work is self-generated and self-directed based on manager approved goals
• Project scopes are more strategic in nature
• Using excellent discovery techniques to understand customer pains / desires and leading the customer towards a solution through excellent storytelling, and demonstration.
• Understanding the Optimizely AI platform and adjacent capabilities of our GTM motion.

Knowledge and Experience

• Keen learner.
• Mastery of Marketing Technology category or adjacent category (e.g. Presales experience in DXP, Experimentation, Data, AI etc)
• Shows expertise in a specific feature / process / program within the function
• Demonstrates Growth Mindset and ability to learn quickly

Education
Master's of Science or Business Administration preferred or equivalent work experience. Computer Science background preffered.
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Total Target Compensation range: $175,000-$298,000
Optimizely considers several factors when extending an offer, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
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