Optimizely
Optimizely

27 Optimizely Customer Success Manager Jobs Hiring Near You

This position will report to the Engineering Manager for the team that owns Optimizely's Web and ... Drive customer scenario testing throughout the organization * Stay on top of industry trends and ...

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... You will collaborate with sales operations managers, business systems analysts, and system admins ...

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Optimizely Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What are the most popular categories at Optimizely?
Infographic showing various Customer Success Manager job openings at Optimizely in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Software Development Engineer in Test

Software Development Engineer in Test

Optimizely

Minneapolis, MN

$52.25 - $67.25/hr

Full-time

Posted 21 days ago


Job description

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.

Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!

If you are looing to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...

We are looking for a Software Development Engineer in Test to ensure quality standards are achieved across our Experimentation products. This is an incredible opportunity to build test automation and drive improvements within the organization. This position will report to the Engineering Manager for the team that owns Optimizely’s Web and Full Stack products.

What you will do:

  • Develop tests and tools to ensure product quality throughout the development process
  • Analyze and triage errors and log defects in our work tracking tool (JIRA)
  • Work with our engineering teams to enhance and improve our test automation
  • Scrutinize product requirements and ensure we deliver on customer expectations
  • Document test results and work with engineering teams improve the quality of our product
  • Drive customer scenario testing throughout the organization
  • Stay on top of industry trends and research/recommend suitable technologies

Qualifications:

  • You have 3+ years experience in software development and testing
  • You have experience with scripting or programming for test automation
  • You demonstrate exceptional attention to detail and problems solving skills
  • You have experience with building and maintaining test automation in deployment pipelines
  • You are passionate about quality and improvement
  • You understand common SaaS architecture patterns
  • You find happiness in being a team player and helping others
  • You are familiar with open source test automation tools

Some technologies we work with:

  • JavaScript
  • Docker, Jenkins, Linux
  • AWS, Google Cloud Platform
  • BrowserStack, Selenium, Cypress, Mocha, Jasmine


Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Employment Type: Full-Time