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27 Optimizely Customer Success Manager Jobs Hiring Near You

Optimizely

Customer Success Manager

Austin, TX

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals ...

Optimizely

Customer Success Manager

Nashua, NH

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals ...

Optimizely

Senior Engagement Manager

Austin, TX

Customer Success Managers * Product & Engineering * Onboarding Specialists & Solution Architects ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...

Optimizely

Lead Solution Architect

Austin, TX

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... and customer success. The Lead Solution Architect will support sales productivity, partner ...

Optimizely

Onboarding Solutions Architect

Austin, TX

$62.50 - $82.25/hr

... customer success. Job Responsibilities Design and present tailored solutions to meet customer needs, leveraging Optimizely's industry-leading analytics, AI, and optimization products. Demonstrate ...

Optimizely

Technical Writer II

Austin, TX

... and Customer Success to ensure product documentation is accurate, up-to-date, and meets users ... Experience with Optimizely products (Content Management System, Feature Experimentation, Web ...

Optimizely

Technical Writer II

Minneapolis, MN

... and Customer Success to ensure product documentation is accurate, up-to-date, and meets users ... Experience with Optimizely products (Content Management System, Feature Experimentation, Web ...

Optimizely

Senior Strategy Consultant

Austin, TX · On-site +1

Analytics, digital customer experience, or conversion optimization Management consulting or in ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...

Optimizely

Technical Writer II

Nashua, NH

... and Customer Success to ensure product documentation is accurate, up-to-date, and meets users ... Experience with Optimizely products (Content Management System, Feature Experimentation, Web ...

Optimizely

Senior Account Executive 1

Austin, TX · On-site

Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...

Optimizely

Enterprise Account Executive

Washington, DC · On-site

Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...

Optimizely

Enterprise Account Executive

Nashua, NH · On-site

Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...

Optimizely

Enterprise Account Executive

Nashua, NH · On-site

Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...

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What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Optimizely?
What are the most popular categories at Optimizely?
Infographic showing various Customer Success Manager job openings at Optimizely in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Customer Success Manager

Customer Success Manager

Optimizely

Austin, TX

Other

Posted 23 days ago

Job description

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.  
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. 
Join us and become part of a company that's empowering people to unlock their digital potential! 
To get a sneak peek into our culture, find us on Instagram: @optimizely

Introduction

The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.

As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth

Job Responsibilities

Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports
Maintain professional and technical knowledge of Optimizely' s Commerce products
Proactively provide smart client research and industry specific information
Perform sales presentations to position products and services to the customer's specific needs 
Identify, develop, and maintain long-term constructive and effective client relationships
Maintain contact regular contact with client regarding account direction, project management issues through QBR's and scheduled meetings
Establish and maintain role as client advisor
Maintain an in-depth understanding of financial status of accounts at all times
Become a single point of contact for customers, partners, and internal sales for services opportunities

Knowledge and Experience

Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
Strong customer empathy and desire for own company's financial revenue growth
Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales resultsMore than 5 years of experience working in a client facing environment
Very good technical understanding
Basic Commercial understanding and experience
Ability to act autonomously
Very good presentation and communication skills
Strong negotiation skills
High level of energy & enthusiasm for Internet Marketing
Other digital / direct marketing disciplines an advantage
Knowledge of CRM tools (i.e. Salesforce and Gainsight)
Ability to work effectively on multiple projects
A passion for people, able to use your initiative and willing to go the extra mile
Have a "Can Do" attitude
Excellent written and verbal communication skills
Confident, self-motivated and driven to achieve
Experience in Customer Success operations in the digital marketing industry
Excellent planning and organizational skills
Interpersonal and communication skills
The ability to work effective across all parts of the organization
Deep understanding of value drivers in a recurring revenue company
Analytical and process oriented
Flexibility in scheduling, occasional travel might be required

Education

Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus

Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Championing Customer Needs

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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