Customer Success Manager
Austin, TX · On-site
Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...
38 Optimizely Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Austin, TX · On-site
Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...
Customer Success Manager
Nashua, NH · On-site
Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...
Customer Success Manager
Nashua, NH · On-site
Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...
AI Customer Strategist
$113K - $192K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
AI Customer Strategist
$113K - $192K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
AI Customer Strategist
Minneapolis, MN · On-site
$126K - $163K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
AI Customer Strategist
Minneapolis, MN · On-site
$126K - $163K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
AI Customer Strategist
Nashua, NH · On-site
$123K - $159K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
AI Customer Strategist
Nashua, NH · On-site
$123K - $159K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
Forward Deployed Engineer
Nashua, NH · On-site
$120 - $170/hr
... customer teams to effectively use, manage, and extend Optimizely AI (Opal). * Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success ...
Forward Deployed Engineer
Nashua, NH · On-site
$120 - $170/hr
... customer teams to effectively use, manage, and extend Optimizely AI (Opal). * Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success ...
Forward Deployed Engineer
Manhattan, NY · On-site
... customer teams to effectively use, manage, and extend Optimizely AI (Opal). • Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success ...
Forward Deployed Engineer
Manhattan, NY · On-site
... customer teams to effectively use, manage, and extend Optimizely AI (Opal). • Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success ...
... customer teams to effectively use, manage, and extend Optimizely AI (Opal). Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success teams ...
... customer teams to effectively use, manage, and extend Optimizely AI (Opal). Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success teams ...
Forward Deployed Engineer
Nashua, NH · On-site
... customer teams to effectively use, manage, and extend Optimizely AI (Opal). Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success teams ...
Forward Deployed Engineer
Nashua, NH · On-site
... customer teams to effectively use, manage, and extend Optimizely AI (Opal). Cross-Functional Collaboration: Collaborate effectively with Optimizely's Product, Engineering, and Customer Success teams ...
... with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely ... Knowledge and Experience * 10+ years of progressive experience in management consulting, technical ...
... with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely ... Knowledge and Experience * 10+ years of progressive experience in management consulting, technical ...
... with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely ... Knowledge and Experience * 10+ years of progressive experience in management consulting, technical ...
... with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely ... Knowledge and Experience * 10+ years of progressive experience in management consulting, technical ...
Senior Director, Expert Services
Austin, TX · On-site
$180 - $240/hr
We'relooking for someone with a strong management consulting or advisory background-the kind of ... with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely ...
Senior Director, Expert Services
Austin, TX · On-site
$180 - $240/hr
We'relooking for someone with a strong management consulting or advisory background-the kind of ... with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely ...
Principal Product Manager
Minneapolis, MN · On-site
$150 - $210/hr
You'll own how Optimizely personalizes experiences across every channel our customers touch (Web ... Partner with Product Marketing, Sales, Pricing and Packaging and Customer Success to position ...
Principal Product Manager
Minneapolis, MN · On-site
$150 - $210/hr
You'll own how Optimizely personalizes experiences across every channel our customers touch (Web ... Partner with Product Marketing, Sales, Pricing and Packaging and Customer Success to position ...
VP, GTM Enablement
Manhattan, NY · On-site
... managers, and own the programs and infrastructure that move win rates, quota attainment, ramp time ... Optimizely's consolidated GTM Enablement team, spanning Sales, SDR, and Customer Success. Set the ...
VP, GTM Enablement
Manhattan, NY · On-site
... managers, and own the programs and infrastructure that move win rates, quota attainment, ramp time ... Optimizely's consolidated GTM Enablement team, spanning Sales, SDR, and Customer Success. Set the ...
... with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely ... Knowledge and Experience * 10+ years of progressive experience in management consulting, technical ...
... with Sales, Customer Success, Product, and Finance to align pricing models with Optimizely ... Knowledge and Experience * 10+ years of progressive experience in management consulting, technical ...
Senior HR Business Partner
$74K - $137K/yr
... management. Job Responsibilities * Coach and advise Customer Success leaders (executives and their ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...
Senior HR Business Partner
$74K - $137K/yr
... management. Job Responsibilities * Coach and advise Customer Success leaders (executives and their ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...
Senior HR Business Partner
$74K - $137K/yr
... management. Job Responsibilities * Coach and advise Customer Success leaders (executives and their ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...
Senior HR Business Partner
$74K - $137K/yr
... management. Job Responsibilities * Coach and advise Customer Success leaders (executives and their ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...
Principal Product Manager
Nashua, NH · On-site
You'll own how Optimizely personalizes experiences across every channel our customers touch (Web ... Partner with Product Marketing, Sales, Pricing and Packaging and Customer Success to position ...
Principal Product Manager
Nashua, NH · On-site
You'll own how Optimizely personalizes experiences across every channel our customers touch (Web ... Partner with Product Marketing, Sales, Pricing and Packaging and Customer Success to position ...
Principal Product Manager
Minneapolis, MN · On-site
You'll own how Optimizely personalizes experiences across every channel our customers touch (Web ... Partner with Product Marketing, Sales, Pricing and Packaging and Customer Success to position ...
Principal Product Manager
Minneapolis, MN · On-site
You'll own how Optimizely personalizes experiences across every channel our customers touch (Web ... Partner with Product Marketing, Sales, Pricing and Packaging and Customer Success to position ...
You'll own how Optimizely personalizes experiences across every channel our customers touch (Web ... Partner with Product Marketing, Sales, Pricing and Packaging and Customer Success to position ...
You'll own how Optimizely personalizes experiences across every channel our customers touch (Web ... Partner with Product Marketing, Sales, Pricing and Packaging and Customer Success to position ...
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Full-time
This job post has expired today. Applications are no longer accepted.
Job description
We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.
From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.
10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.
But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.
If you want to be part of a team that's shaping the future of marketing technology - and actually enjoys doing it - you're in the right place.
Find us on Instagram: @optimizely
Introduction
The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.
As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth
Job Responsibilities
Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports
Maintain professional and technical knowledge of Optimizely' s Commerce products
Proactively provide smart client research and industry specific information
Perform sales presentations to position products and services to the customer's specific needs
Identify, develop, and maintain long-term constructive and effective client relationships
Maintain contact regular contact with client regarding account direction, project management issues through QBR's and scheduled meetings
Establish and maintain role as client advisor
Maintain an in-depth understanding of financial status of accounts at all times
Become a single point of contact for customers, partners, and internal sales for services opportunities
Knowledge and Experience
Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
Strong customer empathy and desire for own company's financial revenue growth
Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales resultsMore than 5 years of experience working in a client facing environment
Very good technical understanding
Basic Commercial understanding and experience
Ability to act autonomously
Very good presentation and communication skills
Strong negotiation skills
High level of energy & enthusiasm for Internet Marketing
Other digital / direct marketing disciplines an advantage
Knowledge of CRM tools (i.e. Salesforce and Gainsight)
Ability to work effectively on multiple projects
A passion for people, able to use your initiative and willing to go the extra mile
Have a "Can Do" attitude
Excellent written and verbal communication skills
Confident, self-motivated and driven to achieve
Experience in Customer Success operations in the digital marketing industry
Excellent planning and organizational skills
Interpersonal and communication skills
The ability to work effective across all parts of the organization
Deep understanding of value drivers in a recurring revenue company
Analytical and process oriented
Flexibility in scheduling, occasional travel might be required
Education
Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus
Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Championing Customer Needs
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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About Optimizely
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
Year founded
2010