Customer Success Manager
Austin, TX · On-site
Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...
21 Optimizely Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Austin, TX · On-site
Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...
Customer Success Manager
Nashua, NH · On-site
Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...
Customer Success Manager
Nashua, NH · On-site
Find us on Instagram: @optimizely Introduction The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell ...
AI Customer Strategist
Austin, TX · On-site
$120K - $155K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
AI Customer Strategist
Austin, TX · On-site
$120K - $155K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
AI Customer Strategist
Minneapolis, MN · On-site
$126K - $163K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
AI Customer Strategist
Minneapolis, MN · On-site
$126K - $163K/yr
... Success collegues to deliver shared customer outcomes Builds trust and credibility at the ... to customer managers; familiarity with Optimizely AI or comparable AI agent platforms a plus ...
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... and customer success. The Lead Solution Architect will support sales productivity, partner ...
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by ... and customer success. The Lead Solution Architect will support sales productivity, partner ...
... process and customer success. The Solution Architect will support sales productivity, partner ... the many ways Optimizely solutions meet customer needs. Job Responsibilities Work as a ...
... process and customer success. The Solution Architect will support sales productivity, partner ... the many ways Optimizely solutions meet customer needs. Job Responsibilities Work as a ...
Senior Solution Architect
Nashua, NH · Remote
... process and customer success. The Solution Architect will support sales productivity, partner ... the many ways Optimizely solutions meet customer needs. Job Responsibilities Work as a ...
Senior Solution Architect
Nashua, NH · Remote
... process and customer success. The Solution Architect will support sales productivity, partner ... the many ways Optimizely solutions meet customer needs. Job Responsibilities Work as a ...
Senior Solution Architect
Austin, TX · Remote
... process and customer success. The Solution Architect will support sales productivity, partner ... the many ways Optimizely solutions meet customer needs. Job Responsibilities Work as a ...
Senior Solution Architect
Austin, TX · Remote
... process and customer success. The Solution Architect will support sales productivity, partner ... the many ways Optimizely solutions meet customer needs. Job Responsibilities Work as a ...
Senior Strategy Consultant
Austin, TX · On-site +1
Analytics, digital customer experience, or conversion optimization Management consulting or in ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...
Senior Strategy Consultant
Austin, TX · On-site +1
Analytics, digital customer experience, or conversion optimization Management consulting or in ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...
Manager, Sales Development
Austin, TX · On-site
... develop Optimizely's pipeline capacity model and forecast, working in partnership with customer ... Remove whatever roadblocks arise that could impede the success of the SDR team Knowledge and ...
Manager, Sales Development
Austin, TX · On-site
... develop Optimizely's pipeline capacity model and forecast, working in partnership with customer ... Remove whatever roadblocks arise that could impede the success of the SDR team Knowledge and ...
Technical Writer II
Austin, TX · On-site
... Customer Success teams, to ensure product documentation is accurate, up-to-date and meets user ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...
Technical Writer II
Austin, TX · On-site
... Customer Success teams, to ensure product documentation is accurate, up-to-date and meets user ... Optimizely is an equal opportunity employer and does not discriminate on the basis of race ...
... bring Optimizely's story to customers, partners and prospects. Job Responsibilities Work with ... manage analyst research deadlines and deliverables, including but not limited to: survey ...
... bring Optimizely's story to customers, partners and prospects. Job Responsibilities Work with ... manage analyst research deadlines and deliverables, including but not limited to: survey ...
Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...
Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...
Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...
Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...
Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...
Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...
Enterprise Account Executive
Nashua, NH · On-site
Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...
Enterprise Account Executive
Nashua, NH · On-site
Map relationships from executives to users with the Optimizely account team * Meet with customers in person when needed (travel up to 30%) * Project manage across multiple business units within ...
Software Development Engineer in Test
Minneapolis, MN · On-site
$52.25 - $67.25/hr
This position will report to the Engineering Manager for the team that owns Optimizely's Web and ... Drive customer scenario testing throughout the organization * Stay on top of industry trends and ...
Software Development Engineer in Test
Minneapolis, MN · On-site
$52.25 - $67.25/hr
This position will report to the Engineering Manager for the team that owns Optimizely's Web and ... Drive customer scenario testing throughout the organization * Stay on top of industry trends and ...
Software Development Engineer in Test
Austin, TX · On-site
$49.50 - $64/hr
This position will report to the Engineering Manager for the team that owns Optimizely's Web and ... Drive customer scenario testing throughout the organization * Stay on top of industry trends and ...
Software Development Engineer in Test
Austin, TX · On-site
$49.50 - $64/hr
This position will report to the Engineering Manager for the team that owns Optimizely's Web and ... Drive customer scenario testing throughout the organization * Stay on top of industry trends and ...
... with our ideal customer profile. Every day as an SDR, you will leverage intent-based data to ... at Optimizely. Job Responsibilities * Responsible for managing multi-million-dollar book of ...
... with our ideal customer profile. Every day as an SDR, you will leverage intent-based data to ... at Optimizely. Job Responsibilities * Responsible for managing multi-million-dollar book of ...
Optimizely Jobs Information
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Job description
We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.
From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.
10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.
But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.
If you want to be part of a team that's shaping the future of marketing technology - and actually enjoys doing it - you're in the right place.
Find us on Instagram: @optimizely
Introduction
The role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.
As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growth
Job Responsibilities
Actively prospect and grow existing customers recurring revenue within the customer base
Up-sell Education and Expert Services and Cross-sell additional products
Achieve and exceed sales objectives within defined accounts and assigned territory
Engage, strategize, and cultivate deep relationships with senior level executives at client companies
Manage renewal pipeline and provide timely and accurate forecast reports
Maintain professional and technical knowledge of Optimizely' s Commerce products
Proactively provide smart client research and industry specific information
Perform sales presentations to position products and services to the customer's specific needs
Identify, develop, and maintain long-term constructive and effective client relationships
Maintain contact regular contact with client regarding account direction, project management issues through QBR's and scheduled meetings
Establish and maintain role as client advisor
Maintain an in-depth understanding of financial status of accounts at all times
Become a single point of contact for customers, partners, and internal sales for services opportunities
Knowledge and Experience
Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
Strong customer empathy and desire for own company's financial revenue growth
Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales resultsMore than 5 years of experience working in a client facing environment
Very good technical understanding
Basic Commercial understanding and experience
Ability to act autonomously
Very good presentation and communication skills
Strong negotiation skills
High level of energy & enthusiasm for Internet Marketing
Other digital / direct marketing disciplines an advantage
Knowledge of CRM tools (i.e. Salesforce and Gainsight)
Ability to work effectively on multiple projects
A passion for people, able to use your initiative and willing to go the extra mile
Have a "Can Do" attitude
Excellent written and verbal communication skills
Confident, self-motivated and driven to achieve
Experience in Customer Success operations in the digital marketing industry
Excellent planning and organizational skills
Interpersonal and communication skills
The ability to work effective across all parts of the organization
Deep understanding of value drivers in a recurring revenue company
Analytical and process oriented
Flexibility in scheduling, occasional travel might be required
Education
Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus
Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Championing Customer Needs
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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About Optimizely
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
Year founded
2010