The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.Â
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Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):Â
- Greet patients upon arrival and address questions and concernsÂ
- Answer incoming calls, provide information, transfer calls, and take messages as neededÂ
- Schedule appointments and manage multiple provider calendarsÂ
- Register new patients and update existing patient demographics and financial informationÂ
- Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staffÂ
- Maintain and update patient records through data entry, faxing, and scanningÂ
- Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC itemsÂ
- Review and update accounts receivable/payable changes since prior visitsÂ
- Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordinglyÂ
- Monitor office supply inventory, place orders, and coordinate equipment maintenance and serviceÂ
- Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointmentsÂ
- Prepare and process daily reports, deposit slips, and upload financial records to shared filesÂ
- Review billing claims and denials; gather required information from providers or patients to resolve issuesÂ
- Support additional office tasks and projects as neededÂ
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Front Desk Receptionist Required Skills and Experience:Â
- High School Diploma or GED equivalentÂ
- 2+ years of administrative support experience in a medical environment preferredÂ
- Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferredÂ
- Excellent customer service and interpersonal skillsÂ
- Ability to establish and maintain effective working relationships with patients, coworkers, and the public Â
- Strong communication, multi-tasking, and problem-solving skillsÂ
- Ability to thrive in a fast-paced and demanding work environmentÂ
- Strong attention to detail and a commitment to achieving high levels of patient satisfactionÂ
- Ability to maintain confidentiality and uphold HIPAA compliance at all timesÂ
- Sound judgment and discretion in handling sensitive informationÂ
- Team-oriented mindset, flexibility, and a willingness to learnÂ
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems Â
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Front Desk Receptionist Pay Range:
- $19 - $20/hr based on experience
Front Desk Receptionist Benefits Offered:Â
- Health Insurance (Single & Family plans available)Â
- Life InsuranceÂ
- Disability InsuranceÂ
- 401(k) Plan with Company MatchÂ
- Employee Discount ProgramÂ
- Paid Time Off (PTO)Â
- Paid HolidaysÂ