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20 Northwell Customer Service Jobs Hiring Near You

Northwell

Customer Service Representative

Melville, NY · On-site

$16.50 - $22.25/hr

Job Qualification • High School Education or equivalent, required. • 1-3 years of customer service experience. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith ...

Northwell

Customer Service Representative

Melville, NY · On-site

$39K - $59K/yr

Job Qualification High School Education or equivalent, required. 1-3 years of customer service experience. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith ...

Northwell

Access Service Representative

Staten Island, NY · On-site

$27.38 - $29.38/hr

Prior customer service experience, required. * Data entry skills (80 keystrokes per minute), required. * Must pass Site training program within the normal probationary period. Communicate effectively ...

Northwell

Access Service Representative

Manhattan, NY · On-site

$27.65 - $29.98/hr

Prior customer service experience, required. Data entry skills (80 keystrokes per minute), required. Must pass Site training program within the normal probationary period. Communicate effectively in ...

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Northwell Jobs Information

What is it like to work at Northwell?

Northwell Health is a large healthcare system that values teamwork, innovation, and patient-centered care, fostering a collaborative and supportive work environment.

As a leading healthcare provider in the New York metropolitan area, Northwell operates a network of hospitals, specialty institutes, and community-based programs, offering a wide range of career opportunities in various fields, including medicine, nursing, and administrative services.

Working at Northwell Health may appeal to candidates who are passionate about delivering high-quality patient care, advancing medical research, and contributing to the growth and development of a dynamic healthcare organization with a strong commitment to community service and social responsibility.

What makes Northwell an attractive place to work?

Northwell Health is one of the largest healthcare systems in the United States, known for its commitment to delivering high-quality patient care and advancing medical research. The organization fosters a collaborative work environment that encourages innovation, teamwork, and professional growth, with opportunities for employees to develop new skills and take on leadership roles. By joining Northwell, individuals can contribute to improving the health and well-being of the communities it serves, while also advancing their own careers and making a meaningful impact in the healthcare industry.
What are the most popular job types at Northwell?
    What are the most popular jobs at Northwell?
    What are the most popular categories at Northwell?
    Infographic showing various Customer Service job openings at Northwell in the United States as of August 2026, with employment types broken down into 2% As Needed, 94% Full Time, and 4% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

    Customer Service Representative

    Northwell

    Melville, NY • On-site

    $16.50 - $22.25/hr

    Full-time

    Re-posted 22 days ago

    Job description

    Manages patient calls to the Health System's enterprise-wide centralized call center. Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals. Fulfills patient needs, resolves issues, and ensures patient satisfaction.

    Job Responsibility

    1.Interacts with patients and caregivers via phone to provide best-in-class patient experience through the Health System's centralized call center. Performs a variety of technical service/support duties that may require practical or specialized knowledge. 
    2.Respond to inbound and outbound patient calls related to scheduling, messages to physician (test results, clinical advice, medication request, ect.), and other patient requests.
    3.Follows standard escalation process for patients experiencing clinically urgent issues. 
    4.Escalates questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.
    5.Accurately schedule patient appointments in a complex care setting using guided decision support technology.
    6.Fully register and verify insurance eligibility.
    7.Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.
    8.Assesses the callers need, responds with critical judgment, and ensures the appropriate resolution for the inquiry or issue.
    9.Provides first call resolution and advocates for patients/care givers. 
    10.Proactively monitors areas of concern or uncertainty related to access issues and suggest possible resolutions to optimize best outcome. 
    11.Supports revenue cycle goals by minimizing potential financial risk through accurate patient insurance and demographic registration activities. 
    12.Maintains patient health information and protects confidentiality in accordance with HIPPA guidelines. 
    13.Promotes a positive and productive environment, supporting teamwork and communication.
    14.Identifies specific patient needs and uses the appropriate call handling technique practices while supporting the patient on how to navigate the health system.
    15.Uses documented procedures, policy manuals, knowledgebase, and other reference materials to assist in answering various general inquiries and issues.
    16.Documents inquiries, issues, transactions, and other relevant information for health system tracking.
    17.Communicates clearly and timely with patients and interfaces with practices. 
    18.Performs other related duties pertinent to delivering an easy and complete experience for the patient.

    Job Qualification

    •    High School Education or equivalent, required. 
    •    1-3 years of customer service experience.


    *Additional Salary Detail 
    The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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