They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability. Responsibilities : • ...
61 Netapp Senior Technical Support Engineer Jobs Hiring Near You
They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability. Responsibilities : • ...
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...
Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ...
Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Working closely with customers, Product, and Engineering, you'll troubleshoot problems, identify ...
They are seeking a Senior Technical Support Engineer to support high-visibility, mission-critical systems and lead technical support efforts, ensuring operational excellence and problem resolution.
They are seeking a Senior Technical Support Engineer to support high-visibility, mission-critical systems and lead technical support efforts, ensuring operational excellence and problem resolution.
Senior Technical Support Engineer
Seattle, WA · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
Seattle, WA · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
San Francisco, CA · On-site
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
San Francisco, CA · On-site
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve complex incidents, and lead junior team members while contributing to continuous service improvements.
They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve complex incidents, and lead junior team members while contributing to continuous service improvements.
Senior Technical Support Engineer
New York, NY · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
New York, NY · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
The Sr. Technical Support Engineer provides advanced technical expertise in the diagnosis, troubleshooting, and performance review of diesel engines and related auxiliary systems to improve ...
The Sr. Technical Support Engineer provides advanced technical expertise in the diagnosis, troubleshooting, and performance review of diesel engines and related auxiliary systems to improve ...
Engineer Sr, Technical Support
Miami, FL · On-site
The Sr. Technical Support Engineer provides advanced technical expertise in the diagnosis, troubleshooting, and performance review of diesel engines and related auxiliary systems to improve ...
Engineer Sr, Technical Support
Miami, FL · On-site
The Sr. Technical Support Engineer provides advanced technical expertise in the diagnosis, troubleshooting, and performance review of diesel engines and related auxiliary systems to improve ...
Senior Technical Support Engineer
Austin, TX · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
Austin, TX · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Fortinet is a leading company in network security solutions, and they are seeking a Senior Technical Support Engineer to provide technical support for security devices and Cloud deployments. The role ...
Fortinet is a leading company in network security solutions, and they are seeking a Senior Technical Support Engineer to provide technical support for security devices and Cloud deployments. The role ...
Senior Technical Support Engineer
Chicago, IL · On-site +1
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
Senior Technical Support Engineer
Chicago, IL · On-site +1
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
Sr. Technical Support Engineer
Peoria, IL · On-site
Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois, USA, 61639 Requisition ID: 36565 Onsite or Remote: Join Komatsu and Be Part of Something Big! Job ...
Sr. Technical Support Engineer
Peoria, IL · On-site
Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois, USA, 61639 Requisition ID: 36565 Onsite or Remote: Join Komatsu and Be Part of Something Big! Job ...
Senior Technical Support Engineer
Chicago, IL · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Senior Technical Support Engineer
Chicago, IL · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Senior Technical Support Engineer
Creve Coeur, MO · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Senior Technical Support Engineer
Creve Coeur, MO · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Senior Technical Support Engineer
Charlotte, NC · On-site
$106K - $203K/yr
As a Senior Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your ...
Senior Technical Support Engineer
Charlotte, NC · On-site
$106K - $203K/yr
As a Senior Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your ...
... NetApp, Brocade, Dell, Data Domain, and IBM Research. We are redefining and disrupting the storage ... Our Technical Support Engineering team are experts in virtualization, compute, storage and ...
... NetApp, Brocade, Dell, Data Domain, and IBM Research. We are redefining and disrupting the storage ... Our Technical Support Engineering team are experts in virtualization, compute, storage and ...
... NetApp, Brocade, Dell, Data Domain, and IBM Research. We are redefining and disrupting the storage ... Our Technical Support Engineering team are experts in virtualization, compute, storage and ...
... NetApp, Brocade, Dell, Data Domain, and IBM Research. We are redefining and disrupting the storage ... Our Technical Support Engineering team are experts in virtualization, compute, storage and ...
Senior Technical Support Engineer Location: Exton, PA or Remote Position Summary Are you passionate about solving complex technical challenges and becoming a recognized expert in your field? As a ...
Senior Technical Support Engineer Location: Exton, PA or Remote Position Summary Are you passionate about solving complex technical challenges and becoming a recognized expert in your field? As a ...
NetApp Jobs Information
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Full-time
Re-posted 13 days ago
Job description
Job Summary:
LangChain is dedicated to making intelligent agents ubiquitous by providing tools for agent engineering. They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms)
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
• Programming experience with Python
• Hands-on knowledge of Kubernetes and Docker
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
• Experience supporting enterprise customers and collaborating with engineering on complex escalations
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented
Preferred:
• Bonus if you have TypeScript experience
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.
LangChain is dedicated to making intelligent agents ubiquitous by providing tools for agent engineering. They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms)
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
• Programming experience with Python
• Hands-on knowledge of Kubernetes and Docker
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
• Experience supporting enterprise customers and collaborating with engineering on complex escalations
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented
Preferred:
• Bonus if you have TypeScript experience
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.