46 Neogenomics Customer Service Representative Jobs Hiring Near You

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics has an opening for a Biomedical Site Specialist operating out of our Laboratory in Houston Texas who wants to continue to learn in order to allow our company to grow.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

The Biomedical Site Specialist is a hybrid role supporting smaller or satellite NeoGenomics laboratory locations, where one team member provides both hands-on biomedical equipment support and CMMS coordination. This position performs installation, preventive maintenance, repair, troubleshooting, and calibration of laboratory equipment while also managing Qualer CMMS administration, vendor coordination, work orders, asset tracking, and regulatory documentation. The Biomedical Site Specialist ensures high equipment uptime, accurate asset records, and compliance with all applicable regulatory and quality standards

Core Responsibilities:

• Perform preventative maintenance, repairs, calibrations, and electrical safety checks on laboratory biomedical equipment according to established schedules and work orders
• Inspect new laboratory equipment to ensure safe installation and operation and oversee Installation, Operation, and Performance Qualifications (IQ/OQ/PQ) at assigned site(s)
• Troubleshoot and resolve equipment issues to minimize downtime and maintain high equipment availability
• Support laboratory professionals in best equipment practices and provide operational guidance to improve biomedical equipment use
• Maintain accurate documentation of all equipment, maintenance, repairs, and safety inspections
• Pursue continuing education on applicable equipment and testing devices
• Maintain all aspects of the Qualer CMMS database for assigned site(s), ensuring accuracy of equipment records, maintenance schedules, and compliance documentation
• Process work orders through the Qualer ticketing system and coordinate and track completion of scheduled and unscheduled maintenance activities
• Coordinate third-party vendor services, including scheduling visits, obtaining quotes, processing purchase orders, and verifying completed work
• Partner with Quality representatives to ensure ongoing 21 CFR compliance within Qualer
• Communicate maintenance and building-related events to affected personnel and keep Biomed leadership informed of site task progress
• Identify trends, unusual activity, and recurring issues and report findings to management with recommendations for continuous improvement
• Support small-scale improvement projects aligned with department goals and site-specific operational needs
• Complete additional tasks and projects as assigned

Position Objectives:

• Achieves desired level of competency and accuracy for the main department processes and responsibilities of assigned position, as defined in established SOPs
• Maintains excellent relationships with internal and external customers, consultants and vendors
• Responsive and professional customer service provided to all levels of staff at NeoGenomics

• Able to communicate clearly and concisely technical information to non-technical individuals
• Be organized and a self-starter
• Works productively and efficiently to achieve company and departmental goals
• Adheres to NeoGenomics Laboratories core values, safety and compliance policies and procedures and be active participant in achieving departmental goals, SLA attainment

Experience, Education and Qualifications:

• 2+ years of experience in biomedical equipment maintenance within a hospital or laboratory setting required with Prior experience with CMMS systems (Qualer preferred) and vendor management strongly preferred
• Certified Biomedical Equipment Technician (CBET) or Certified Laboratory Equipment Specialist (CLES) certifications preferred
• Demonstrate excellent time management skills with the ability to execute projects systematically and balance competing priorities across technical and administrative responsibilities
• Communicate effectively with strong written and verbal organizational skills
• Utilize comprehensive Excel and database management skills
• Work independently with limited on-site supervision
• Ability to sit and/or stand for long periods of time
• Ability to lift up to 15 pounds