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NationsBenefits

65 Nationsbenefits Member Service Representative Jobs Hiring Near You

NationsBenefits

Customer Service Representative

$16.50 - $22.25/hr

Member Services Representative NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member ...

NationsBenefits

Customer Service Representative

Plantation, FL · On-site

$16 - $21.50/hr

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare ... Purpose The Member Services Representative is responsible for handling routine member and provider ...

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NationsBenefits Jobs Information

Do workers at NationsBenefits get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Does NationsBenefits pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

At NationsBenefits, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from NationsBenefits affordable enough for their workers?

Most people say the health insurance costs are okay.
71% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at NationsBenefits?

Most people get paid time off work.
70% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between July 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 80% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

Do workers at NationsBenefits worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2025.

Do NationsBenefits workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it for NationsBenefits workers to change shifts?

Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it to get time off at NationsBenefits?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do NationsBenefits managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2025.

Do jobs at NationsBenefits spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it to take sick days at NationsBenefits?

Some people find it hard to take sick days.
46% of people report that it’s hard to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at NationsBenefits good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at NationsBenefits feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at NationsBenefits get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at NationsBenefits?

Some people feel stressed here.
38% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at NationsBenefits enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at NationsBenefits recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at NationsBenefits?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at NationsBenefits?

Most people aren’t given support to advance their career here.
In the last year, 79% of people report not being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think NationsBenefits’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how NationsBenefits is doing?

Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

What other companies are hiring for Member Service Representative jobs?

What are the most popular jobs at Nationsbenefits?

What are the most popular categories at Nationsbenefits?

Infographic showing various Member Service Representative job openings at Nationsbenefits in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution.

Customer Service Representative

NationsBenefits

Remote

$16.50 - $22.25/hr

Other

Medical

This job post has expired 2 days ago. Applications are no longer accepted.

NationsBenefits rating

6.6

Company rating: 6.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

318th of 500 rated business services

Job description

Member Services Representative

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

The Member Services Representative is responsible for handling routine member and provider inquiries regarding benefits, claims, eligibility, and general health plan information. This role requires a working knowledge of health plan systems, products, policies, procedures, and departmental functions to effectively assist members and providers while delivering excellent customer service.

Essential Functions

  • Answer inbound calls from members and providers regarding health plan benefits, claims, eligibility, and general inquiries.
  • Research, locate, and provide accurate information while ensuring a positive customer experience.
  • Resolve member service issues by identifying concerns, researching solutions, implementing appropriate resolutions, and escalating complex issues when necessary.
  • Review and analyze claims to identify key elements and processing requirements based on diagnosis codes, procedures, provider information, medical policies, contracts, and established polices and procedures.
  • Educate members and providers on benefits, coverage, and health plan processes.
  • Identify members who may benefit from care management or managed care interventions and collaborate with clinical staff to facilitate appropriate services.
  • Document all interactions accurately and thoroughly in accordance with company policies and regulatory requirements.
  • Maintain compliance with HIPAA and all applicable healthcare regulations.
  • Meet productivity, quality, attendance, and customer satisfaction standards.

Knowledge, Skills, and Abilities

  • Strong computer and data entry skills.
  • Previous call center or customer service experience preferred.
  • Working knowledge of Medicare and Medicaid programs preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to multitask and navigate multiple systems simultaneously.
  • Attention to detail and commitment to accuracy.
  • Ability to work independently and as part of a team.
  • Professional demeanor with a strong focus on customer satisfaction.

Education and Experience

  • High School Diploma or GED required.
  • Minimum of one (1) year of customer service or call center experience preferred.
  • Healthcare, insurance, Medicare, or Medicaid experience preferred.

What NationsBenefits employees say

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