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HR Representative
Remote Role
This is a Remote role.
Compensation: $17 - $18 per hour
ABOUT THE ROLE
Calculated Hire is seeking customer-focused and detail-oriented HR Representatives to support a leading health insurance organization's Human Resources Service Center. In this 100% remote position, you will serve as the first point of contact for employees, managers, and internal stakeholders, providing assistance with HR-related inquiries, employee self-service tools, and HR systems support. You will play a critical role in ensuring a positive employee experience by addressing questions efficiently and professionally, educating users on HR programs, and maintaining confidentiality. The work environment is primarily phone and computer-based, requiring the ability to handle a high volume of inquiries throughout the day while sitting for extended periods. A reliable internet connection and dedicated workspace are essential for success in this role.
WHAT YOU'LL DO

• Receive and respond to incoming calls, emails, and electronic service requests related to HR systems, policies, and processes
• Serve as the first point of contact for employees seeking assistance with HR-related inquiries
• Research and resolve basic HR questions using established policies, procedures, knowledge bases, and resources
• Accurately document all employee interactions, requests, and resolutions within the call tracking system
• Educate employees on HR programs, tools, and available self-service resources
• Assist employees and managers with navigating employee and manager self-service functionality
• Troubleshoot non-technical HR system issues and guide users through resolution steps
• Identify inquiries that require advanced research, interpretation, or specialized support and appropriately escalate to senior HR team members
• Maintain confidentiality and discretion when handling employee information and sensitive HR data
• Meet established service level agreements (SLAs), quality standards, and productivity metrics
• Provide a positive customer experience while demonstrating professionalism, empathy, and active listening in all interactions

WHAT YOU BRING

• High school diploma or GED required
• 1+ years of customer service, call center, HR support, employee services, or help desk experience
• Strong verbal and written communication skills
• Ability to manage a high volume of calls and inquiries in a fast-paced environment
• Experience working with multiple systems and applications simultaneously
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Strong problem-solving, organizational, and documentation skills
• Ability to work independently in a remote environment while maintaining productivity and service quality
• Previous Human Resources, HR Shared Services, Benefits, or Employee Service Center experience (preferred)
• Experience supporting HRIS platforms such as Workday, PeopleSoft, SAP SuccessFactors, Oracle HCM, or similar systems (preferred)
• Healthcare, health insurance, or benefits administration experience (preferred)
• Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field (preferred)
• Key competencies: customer service excellence, active listening, attention to detail, problem solving, time management, professional communication, confidentiality & discretion, adaptability, and team collaboration
• Reliable internet connection and dedicated workspace required for remote work

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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