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Lockton

60 Lockton Customer Service Representative Jobs Hiring Near You

Lockton, Inc.

Account Manager

Boston, MA · On-site

They are directly responsible for the day-to-day servicing needs of Lockton Northeast Clients under ... and provide great customer service. Core Responsibilities * Executes on all day to day ...

Lockton Companies

Broker - Casualty Facultative

Atlanta, GA · On-site

$90 - $130/hr

If you can see yourself delivering excellent service to clients, giving back to our communities and ... Lockton Re is the world's largest privately held reinsurance broker, and our Casualty Facultative ...

Lockton, Inc.

Senior Benefit Analyst

Chicago, IL · On-site

$74K - $97K/yr

Deliver outstanding customer service * Complete special projects Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant ...

Lockton

Senior Benefit Analyst

Chicago, IL · On-site

$74K - $97K/yr

Deliver outstanding customer service * Complete special projects Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant ...

Lockton, Inc.

Senior Financial Consultant

Boston, MA · On-site

$126K/yr

Make a positive contribution to customer satisfaction and constantly strive to improve service to ... Comply with Lockton procedures and policies * Attend and present at company, department, and staff ...

Lockton, Inc.

Recreational Marine Producer

Miami, FL · On-site

... Represent Lockton at boat shows, yacht events, marine conferences, and industry networking ... service providers, and carrier partners. • Experience with vessels 70+ feet and complex marine ...

Lockton Companies

Senior Financial Consultant

Boston, MA · On-site

$120 - $190/hr

Make a positive contribution to customer satisfaction and constantly strive to improve service to ... Comply with Lockton procedures and policies * Attend and present at company, department, and staff ...

Lockton Companies

Senior Benefit Analyst

Chicago, IL · On-site

$74K - $97K/yr

Deliver outstanding customer service * Complete special projects Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant ...

Lockton, Inc.

Senior Benefit Analyst

Chicago, IL · On-site

$74K - $97K/yr

Deliver outstanding customer service * Complete special projects Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant ...

Lockton Companies

Senior Benefit Analyst

Chicago, IL

$74K - $97K/yr

Deliver outstanding customer service * Complete special projects Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant ...

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Lockton Jobs Information

What is it like to work at Lockton?

Lockton is a global insurance brokerage firm that values a collaborative and entrepreneurial culture, prioritizing innovation and client satisfaction. The company's flat organizational structure and open communication channels foster a dynamic work environment where employees can contribute to the development of creative solutions and participate in decision-making processes. Working at Lockton may appeal to professionals seeking a challenging and rewarding career in the insurance industry, with opportunities for professional growth and development in a fast-paced and global setting.

What makes Lockton an attractive place to work?

Lockton is a leading global insurance brokerage firm, recognized for its expertise and innovative approach to risk management and employee benefits. The company fosters a collaborative and dynamic work environment, offering opportunities for professional growth and development through training programs, mentorship, and a culture of continuous learning. By joining Lockton, individuals can contribute to the company's mission of delivering exceptional client service and make a meaningful impact in the industry, while also advancing their careers in a stable and supportive organization.

Do workers at Lockton get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Lockton pay people when they’re sick?

Yes. Most people get paid when they’re sick.
98% of people say they would get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

At Lockton, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Lockton affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Lockton?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Lockton worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.

Do Lockton workers get to choose the shifts they work?

Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2025.

How easy is it for Lockton workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at Lockton?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Lockton managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.

Do jobs at Lockton spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to take sick days at Lockton?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Lockton good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Lockton feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Lockton get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Lockton?

Some people feel stressed here.
66% of people say they often feel stressed at work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Lockton enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Lockton recommend working with their team?

Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Lockton?

Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Lockton?

Most people are given support to advance their career here.
In the last year, 88% of people report being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Lockton’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
53% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Lockton is doing?

Most people feel well informed about how the company is doing.
85% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Lockton?

What are the most popular categories at Lockton?

Infographic showing various Customer Service Representative job openings at Lockton in the United States as of August 2026, with employment types broken down into 98% Full Time, 1% Temporary, and 1% Summer. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

Account Manager

Lockton, Inc.

Boston, MA • On-site

Full-time

Posted 25 days ago

Lockton rating

9.0

Company rating: 9.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

36th of 312 rated insurance

Job description

Job Summary:
About Lockton Northeast
For the Northeast Series, you'll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.
We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.
Position Overview
The Account Manager role is at the forefront of our Lockton Northeast Client Engagement strategy. They are directly responsible for the day-to-day servicing needs of Lockton Northeast Clients under the general guidance of the Unit Manager, Account Executive and/or Client Executive. Overall responsibilities include leading the core service delivery items and executing on all day-to-day administrative and service needs. The Associate must be familiar with Lockton Northeast resources, policies & procedures and ensure overall compliance with the aforementioned. The Account Manager will be a participant in the Lockton Northeast Career Foundations Program or Career Advancement Program which is designed to provide technical and practical training supporting continued career progression. A high performing and successful Account Manager I will support the Unit Manager, Account Executive and/or Senior Client Manager to ensure transactional excellence and provide great
customer service.
Core Responsibilities
  • Executes on all day to day administrative and service needs including claim issues, compliance questions, billing questions, plan related questions, and other carrier issues requiring urgent attention
  • Leads all core service delivery activity including but not limited to:
    • Completes tasks assigned to the 'support role' in the client engagement workbook
    • Client service calls (leads and communicates effectively to clients; holds other team members accountable to update items if they are leading; ensures updated log is emailed to the client at least 30 minutes prior to call)
    • Monthly Claims Tracking (updates and sends monthly claims to client prior to month end; ensures tracking is peer reviewed by finance team prior to release to client)
    • Compliance (sends annual compliance calendar to client; reminds clients of compliance due dates and ensure deadline is not missed
      Completes draft of 5500; leads PCORI calculations, reviews and delivers SPDs and SBCs, sends annual compliance notices during
      open enrollment)
    • Project management of open enrollment communications (establishes draft timeline and setting up call with client after renewal decisions are made; develops benefits guide/open enrollment presentation/brainsharks with communications team; ensures Account Executive or Account Lead reviews output and makes edits; delivers initial draft to client with the expectation the materials are accurate; communicates high priority client-required action to ensure open enrollment deadlines are not missed; delivers final version to client within established timeframe

Requirements:
  • Bachelor's degree in a business-related program (preferred) or equivalent education and/or experience required
  • A minimum of two years of benefits insurance experience and/or Human Resources/consulting experience required
  • Ability to efficiently organize work and manage time in order to meet deadlines
  • Exceptional verbal, written, and interpersonal skills
  • Ability to comply with all company policies, procedures, proactively protecting confidentiality of client and company information
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
  • Must be legally authorized to work in the United States and not require sponsorship for this position, now or in the future

A successful candidate will:
  • Become an invaluable member of the service team to the client, as indicated through annual client feedback
  • Solicit feedback regularly from the team and actively make progress toward goals
  • Proactively communicate with internal teams
  • Attend internal and carrier training to improve skill set market knowledge
  • Share new experiences that would be of value to the broader Lockton benefits team
  • Show effectiveness in prospect meeting

Benefits
Lockton is committed to advancing diversity and inclusion. We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs. We are committed to giving back to our communities and we are invested in your success.
We offer acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingorganization.

What Lockton employees say

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