... representatives and buyers, understanding their business needs to provide strategic advice. * Maintain overall responsibility for the renewal process, day-to-day service delivery, and Lockton Global ...
20 Lockton Customer Service Representative Jobs Hiring Near You
... representatives and buyers, understanding their business needs to provide strategic advice. * Maintain overall responsibility for the renewal process, day-to-day service delivery, and Lockton Global ...
Lockton is growing! We are currently seeking out top talent to join our New Orleans Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our New Orleans Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Dallas/Fort Worth ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Dallas/Fort Worth ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Birmingham Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Birmingham Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Account Administrator - Commercial Insurance
Seattle, WA · On-site
$22.75 - $30.75/hr
If you are passionate about delivering excellent customer service, have exceptional Excel and Mathematical skills, and thrive in a collaborative environment, Lockton is the place for you! Position ...
Account Administrator - Commercial Insurance
Seattle, WA · On-site
$22.75 - $30.75/hr
If you are passionate about delivering excellent customer service, have exceptional Excel and Mathematical skills, and thrive in a collaborative environment, Lockton is the place for you! Position ...
Account Administrator - Commercial Insurance
$20.50 - $27.75/hr
If you are passionate about delivering excellent customer service, have exceptional Excel and Mathematical skills, and thrive in a collaborative environment, Lockton is the place for you! Position ...
Account Administrator - Commercial Insurance
$20.50 - $27.75/hr
If you are passionate about delivering excellent customer service, have exceptional Excel and Mathematical skills, and thrive in a collaborative environment, Lockton is the place for you! Position ...
Lockton - Texas Series is growing! We are currently seeking out top talent to join our Houston ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton - Texas Series is growing! We are currently seeking out top talent to join our Houston ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Account Administrator - Commercial Insurance
Denver, CO · On-site
$20.50 - $27.75/hr
If you are passionate about delivering excellent customer service, have exceptional Excel and Mathematical skills, and thrive in a collaborative environment, Lockton is the place for you! Position ...
Account Administrator - Commercial Insurance
Denver, CO · On-site
$20.50 - $27.75/hr
If you are passionate about delivering excellent customer service, have exceptional Excel and Mathematical skills, and thrive in a collaborative environment, Lockton is the place for you! Position ...
Account Administrator - Commercial Insurance
$22.75 - $30.75/hr
If you are passionate about delivering excellent customer service, have exceptional Excel and Mathematical skills, and thrive in a collaborative environment, Lockton is the place for you! Position ...
Account Administrator - Commercial Insurance
$22.75 - $30.75/hr
If you are passionate about delivering excellent customer service, have exceptional Excel and Mathematical skills, and thrive in a collaborative environment, Lockton is the place for you! Position ...
Lockton - Texas Series is growing! We are currently seeking out top talent to join our ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton - Texas Series is growing! We are currently seeking out top talent to join our ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Dallas/Fort Worth ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Dallas/Fort Worth ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Birmingham Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Birmingham Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Birmingham Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Birmingham Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Core skills include: attention to detail, goal-driven, effective communication, customer service ... Come to Lockton for the job but stay for the people - Apply today! #LI-DNI
Core skills include: attention to detail, goal-driven, effective communication, customer service ... Come to Lockton for the job but stay for the people - Apply today! #LI-DNI
Lockton is growing! We are currently seeking out top talent to join our New Orleans Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our New Orleans Commercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton - Texas Series is growing! We are currently seeking out top talent to join our Houston ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton - Texas Series is growing! We are currently seeking out top talent to join our Houston ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Dallas/Fort WorthCommercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Lockton is growing! We are currently seeking out top talent to join our Dallas/Fort WorthCommercial ... Core skills include: attention to detail, goal-driven, effective communication, customer service.
Senior Benefit Analyst
Chicago, IL · On-site
$74K - $97K/yr
Deliver outstanding customer service * Complete special projects Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant ...
Senior Benefit Analyst
Chicago, IL · On-site
$74K - $97K/yr
Deliver outstanding customer service * Complete special projects Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant ...
Lockton is a global professional services firm with 7,500 Associates who advise clients on ... customer service skills • A strong working knowledge of welfare benefits in multiple product ...
Lockton is a global professional services firm with 7,500 Associates who advise clients on ... customer service skills • A strong working knowledge of welfare benefits in multiple product ...
Account Manager
Saint Louis, MO · On-site
... service and thoughtful risk management solutions, and build a career supported by Lockton's caring ... and the ability to represent Lockton with integrity, care, and sound judgment • Strong ...
Account Manager
Saint Louis, MO · On-site
... service and thoughtful risk management solutions, and build a career supported by Lockton's caring ... and the ability to represent Lockton with integrity, care, and sound judgment • Strong ...
Lockton Jobs Information
What is it like to work at Lockton?
Lockton is a global insurance brokerage firm that values a collaborative and entrepreneurial culture, prioritizing innovation and client satisfaction. The company's flat organizational structure and open communication channels foster a dynamic work environment where employees can contribute to the development of creative solutions and participate in decision-making processes. Working at Lockton may appeal to professionals seeking a challenging and rewarding career in the insurance industry, with opportunities for professional growth and development in a fast-paced and global setting.
What makes Lockton an attractive place to work?
Lockton is a leading global insurance brokerage firm, recognized for its expertise and innovative approach to risk management and employee benefits. The company fosters a collaborative and dynamic work environment, offering opportunities for professional growth and development through training programs, mentorship, and a culture of continuous learning. By joining Lockton, individuals can contribute to the company's mission of delivering exceptional client service and make a meaningful impact in the industry, while also advancing their careers in a stable and supportive organization.
Do workers at Lockton get paid breaks?
Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.
39% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.
Does Lockton pay people when they’re sick?
Yes. Most people get paid when they’re sick.
98% of people say they would get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.
98% of people say they would get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.
At Lockton, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from Lockton affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and May 2026.
100% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at Lockton?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at Lockton worry about hours?
Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.
Do Lockton workers get to choose the shifts they work?
Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2025.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2025.
How easy is it for Lockton workers to change shifts?
Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and August 2025.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and August 2025.
How easy is it to get time off at Lockton?
Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.
91% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.
Do Lockton managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.
Do jobs at Lockton spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.
How easy is it to take sick days at Lockton?
Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.
Is working at Lockton good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and May 2026.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at Lockton feel treated with respect by their managers?
Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
93% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Lockton get to take their breaks without interruption?
Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.
85% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.
Is it stressful to work at Lockton?
Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.
66% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Lockton enjoy their jobs?
Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.
82% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Lockton recommend working with their team?
Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people get enough training when they start at Lockton?
Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and May 2026.
81% of people report they got enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people get support to advance at Lockton?
Most people are given support to advance their career here.
In the last year, 88% of people report being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
In the last year, 88% of people report being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people think Lockton’s headquarters understands what’s happening where they work?
Most people think headquarters understands what’s happening where they work.
53% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.
53% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers feel well informed about how Lockton is doing?
Most people feel well informed about how the company is doing.
85% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.
85% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Lockton?
What are the most popular categories at Lockton?
Full-time
Posted 17 days ago
Lockton rating
9.0
Based on 47 frontline employees who took The Breakroom Quiz
37th of 301 rated insurance
Job description
Job Summary:
About Lockton Northeast:
For the Northeast Series, you'll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.
We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.
Position Overview:
The Senior Broker (Client Manager) is at the forefront of our Lockton Northeast Client Engagement strategy. This position executes global strategies across lines of business, ensuring alignment with clients' overall strategies. The primary responsibility is to provide strategic and tactical support while delivering exceptional day-to-day service. The goal is to establish trusted relationships with clients and support their business objectives effectively.
Core Responsibilities:
Requirements:
Benefits
Lockton is committed to advancing diversity and inclusion. We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs. We are committed to giving back to our communities and we are invested in your success.
We offer acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingorganization.
About Lockton Northeast:
For the Northeast Series, you'll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.
We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.
Position Overview:
The Senior Broker (Client Manager) is at the forefront of our Lockton Northeast Client Engagement strategy. This position executes global strategies across lines of business, ensuring alignment with clients' overall strategies. The primary responsibility is to provide strategic and tactical support while delivering exceptional day-to-day service. The goal is to establish trusted relationships with clients and support their business objectives effectively.
Core Responsibilities:
- Provide visible leadership internally and externally.
- Cultivate relationships with senior client representatives and buyers, understanding their business needs to provide strategic advice.
- Maintain overall responsibility for the renewal process, day-to-day service delivery, and Lockton Global communication.
- Utilize analytics to develop risk strategies, support negotiations, and assist clients in making informed decisions.
- Collaborate with client executives and producers to optimize service delivery and expand business.
- Support team training and development efforts, investing in the growth of all associates.
- Architect and execute global client service plans, establishing standards aligned with client global risk management philosophy.
- Deliver thought leadership in the global risk arena and leverage Lockton's global capabilities to benefit clients.
- Cultivate long-term, trusted advisor relationships with clients, producers, and associates to support business growth.
- Drive accountability for execution by empowering and delegating tasks to supporting associates within the Lockton Global Solutions team.
- Adhere to Lockton cultural values and foster a respectful and collaborative work environment.
Requirements:
- Bachelor's degree (business administration or international affairs preferred) or equivalent education and/or experience required
- A minimum of five years of commercial Property and Casualty insurance experience and/or insurance broking/consulting experience required
- Strong relationships with global clients-understand their global insurance needs and requirements
- Commitment to fostering a collaborative, respectful, and inclusive work environment.
- Ability to delegate effectively while maintaining accountability for outcomes.
- Ability to act as a trusted advisor, delivering proactive insights and strategic guidance.
- Strong presentation and communication skills tailored to executive audiences.
- Entrepreneurial mindset with a passion for client service and innovation.
- High integrity, humility, and a team-first attitude.
- Demonstrated enthusiasm for contributing to a broader mission beyond individual success.
- Firm grasp of the English language with exceptional verbal, written and interpersonal skills to interact and instill confidence with Associates and clients at all levels of responsibility, globally
- Understanding of insurance/risk management concepts and their application to Clients' needs
- Ability to analyze and interpret financial information to facilitate decision making and develop an understanding of the financial condition of Clients and prospects
- Ability to market and service multinational programs; thorough understand of commercial insurance rating concepts
- Maintains a network of key insurer relationships
- Superior negotiation skills
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
- Willingness and ability to work outside of normal business hours
- Flexibility to travel both domestically and abroad; both accompanied and alone
- Extensive knowledge of global regulatory landscape and nuances
- Licensed broker in state of residency or state of employment
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Knowledge of foreign language(s) and/or experience working/traveling overseas a plus
- Must be legally authorized to work in the United States and not require sponsorship, now or in the future
Benefits
Lockton is committed to advancing diversity and inclusion. We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs. We are committed to giving back to our communities and we are invested in your success.
We offer acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingorganization.