Lockton
Lockton

60 Lockton Customer Service Representative Jobs Hiring Near You

Account Specialist

Saint Louis, MO

$18.50 - $25.25/hr

Ability to represent Lockton with integrity and professionalism at all times * Strong customer service, communication, and project management skills * Exceptional attention to detail and accuracy of ...

Account Specialist

Saint Louis, MO

$18.50 - $25.25/hr

Ability to represent Lockton with integrity and professionalism at all times * Strong customer service, communication, and project management skills * Exceptional attention to detail and accuracy of ...

Account Specialist

Saint Louis, MO

$18.50 - $25.25/hr

Ability to represent Lockton with integrity and professionalism at all times * Strong customer service, communication, and project management skills * Exceptional attention to detail and accuracy of ...

... represent Lockton in the highest professional manner. * Must comply with all company policies and ... service. * Ability to be a team player, share responsibilities, seek guidance and assistance from ...

Senior Benefit Analyst

Chicago, IL

$74K - $97K/yr

Deliver outstanding customer service * Complete special projects Compensation and Benefits Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant ...

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Lockton Jobs Information

What is it like to work at Lockton?

Lockton is a global insurance brokerage firm that values a collaborative and entrepreneurial culture, prioritizing innovation and client satisfaction. The company's flat organizational structure and open communication channels foster a dynamic work environment where employees can contribute to the development of creative solutions and participate in decision-making processes. Working at Lockton may appeal to professionals seeking a challenging and rewarding career in the insurance industry, with opportunities for professional growth and development in a fast-paced and global setting.

Does Lockton pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Lockton?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at Lockton?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Lockton feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Lockton?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Lockton enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Lockton recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Lockton?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at Lockton?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people think Lockton’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
58% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Lockton is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular categories at Lockton?
Infographic showing various Customer Service Representative job openings at Lockton in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Remote job distribution.
Account Specialist

Account Specialist

Lockton

Saint Louis, MO

$18.50 - $25.25/hr

Full-time

Posted 17 days ago


Lockton rating

8.1

Company rating: 8.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

132nd of 261 rated insurance


Job description

The Account Specialist (AS) operates within the centralized Account Specialist Unit of the Risk Solutions practice, assisting across various insurance verticals during client renewals and new business onboarding. During their tenure in the Account Specialist Unit, individuals will receive essential technical and practical training to foster their growth toward a successful and long-term career with the Lockton Midwest Series.
Expected contributions
  • Delivers transactional excellence and provides outstanding customer service in support of the broader client team
  • Conveys standards of excellence in line with Lockton's operating procedures by adhering to standardized policies, processes, and systems
  • Assists in the renewal and new business process by completing certificates of insurance and preparing auto ID cards for each client
  • Fulfills daily certificate requests as required for each client following Lockton's quality procedures to ensure compliance
  • Obtains flood determinations as needed for insured locations
  • Delivers workers' compensation posting notices, as directed by the team, to ensure compliance with states' rules and regulations
  • Prepares written correspondence and make calls to certificate holders and/or clients as needed, in a timely professional manner
  • Makes a positive contribution to client satisfaction and strives to improve service to the clients
  • Communicates in a professional manner to contribute to a cohesive, pleasant work environment
  • Protects the confidentiality of information learned by performing the duties of the position
  • Handles special projects as assigned

Strengths of a successful Account Specialist
  • Actively participates in personal development and the pursuit of technical excellence through professional designations, industry workshops, and other opportunities
  • An eagerness and enthusiasm to learn the insurance industry and grow within the company
  • Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
  • A strong team player, assisting others within the unit during busy renewal cycles and high-volume periods.
  • An ability to excel in a dynamic environment, optimize productivity, and meet deadlines without compromising quality of work

Rewards of being an Account Specialist at Lockton
  • Direct exposure to a career path that offers growth opportunities
  • A robust training program for all learning styles to position the AS for success
  • Ongoing one-on-one development meetings with management including meaningful feedback on strengths and development areas
  • A balance of individual and collaborative work within a team environment
  • Contributing to meaningful work valued by our clients and account teams
  • Networking opportunities at all levels of the company
  • Opportunities to participate in social activities and community giving events
  • Hybrid work environment

Compensation and Benefits
Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant state/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.
Check out Lockton Benefits Offerings Here
  • Bachelor's degree in business or related field or equivalent experience required
  • Ability to represent Lockton with integrity and professionalism at all times
  • Strong customer service, communication, and project management skills
  • Exceptional attention to detail and accuracy of work product
  • Organizational and time management skills to prioritize work and meet time-sensitive deadlines
  • Ability to work both independently and in a team environment
  • Lifelong learner who is excited by a challenge and looking for consistent personal and professional growth
  • Willingness to expand knowledge and effectiveness in insurance industry through extended insurance education
  • Comfortable working in Office Suite (Excel, Outlook, etc.)

What Lockton employees say

Pay

Hours and flexibility

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