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Lockton
Lockton

60 Lockton Customer Service Representative Jobs Hiring Near You

Lockton Companies

Claims Counsel

Kansas City, MO · On-site

$120 - $180/hr

About the Position Lockton is a global professional services firm with 6,500 Associates who advise ... Represent Lockton at client meetings and external events * Prepare written correspondence, analyses ...

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Lockton Jobs Information

What is it like to work at Lockton?

Lockton is a global insurance brokerage firm that values a collaborative and entrepreneurial culture, prioritizing innovation and client satisfaction. The company's flat organizational structure and open communication channels foster a dynamic work environment where employees can contribute to the development of creative solutions and participate in decision-making processes. Working at Lockton may appeal to professionals seeking a challenging and rewarding career in the insurance industry, with opportunities for professional growth and development in a fast-paced and global setting.

What makes Lockton an attractive place to work?

Lockton is a leading global insurance brokerage firm, recognized for its expertise and innovative approach to risk management and employee benefits. The company fosters a collaborative and dynamic work environment, offering opportunities for professional growth and development through training programs, mentorship, and a culture of continuous learning. By joining Lockton, individuals can contribute to the company's mission of delivering exceptional client service and make a meaningful impact in the industry, while also advancing their careers in a stable and supportive organization.

Do workers at Lockton get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Lockton pay people when they’re sick?

Yes. Most people get paid when they’re sick.
98% of people say they would get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

At Lockton, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Lockton affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Lockton?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Lockton worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.

Do Lockton workers get to choose the shifts they work?

Most people get to choose which shifts they work.
71% report that they have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2025.

How easy is it for Lockton workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at Lockton?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Lockton managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.

Do jobs at Lockton spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to take sick days at Lockton?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Lockton good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Lockton feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Lockton get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Lockton?

Some people feel stressed here.
66% of people say they often feel stressed at work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Lockton enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Lockton recommend working with their team?

Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Lockton?

Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Lockton?

Most people are given support to advance their career here.
In the last year, 88% of people report being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Lockton’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
53% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Lockton is doing?

Most people feel well informed about how the company is doing.
85% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Lockton?

What are the most popular categories at Lockton?

Infographic showing various Customer Service Representative job openings at Lockton in the United States as of August 2026, with employment types broken down into 98% Full Time, 1% Temporary, and 1% Summer. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

Temporary Customer Service Specialist

Lockton, Inc.

Overland Park, KS • On-site

$22 - $24/hr

Other

Medical, Life

Posted 12 days ago

Lockton rating

9.0

Company rating: 9.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

36th of 312 rated insurance

Job description

Job Summary:
Temporary Customer Service Specialist - Open Enrollment- Benefits
Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season!
As part of Lockton's BCInsourcing team, you'll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company's annual enrollment period.
We are seeking customer-focused professionals who enjoy helping others, communicate confidently, and are comfortable working in a fast-paced, technology-driven environment. Experience in customer service, employee benefits, or insurance is preferred.
Licensed and non-licensed opportunities are available.
Compensation
Licensed Life & Health Insurance Professionals: $22.00-$24.00 per hour
Non-Licensed Professionals with Benefits or Customer Service Experience: $18.00-$21.00 per hour
What You'll Do
After completing paid training, you will conduct individualized benefits review sessions by phone and provide employees with clear, knowledgeable support throughout their open enrollment process.
Responsibilities include:
  • Helping employees understand their available benefit options
  • Conducting individualized benefits review sessions by phone
  • Answering questions and providing accurate information
  • Guiding employees through the enrollment process
  • Using multiple computer systems and communication platforms to document and support each interaction
  • Providing a professional, positive customer experience
What We Offer
  • Paid training - Training is provided in person at our Overland Park, Kansas office or remotely for eligible non-local hires.
  • Competitive hourly pay - Temporary W-2 position with weekly pay.
  • Consistent schedule - Monday through Friday with no weekend requirements.
  • Company-provided equipment - Equipment needed to perform the role will be provided.
  • Supportive team environment - Join an experienced team dedicated to helping employees successfully navigate their benefits.
  • Bonus opportunitie
    Retention Bonus: $100-$200 VISA Gift Card (for meeting end-of-assignment expectations)
    Referral Bonus: $100 VISA Gift Card for each hired referral
Assignment Details
  • Assignment Period: October-November 2026
  • Hours: 40 hours per week
  • Schedule: Monday-Friday
  • Shift Window: Shifts will be scheduled between 7:00 a.m. and 7:00 p.m. Central Time
  • Location: Overland Park, Kansas or Remote
  • Travel: No travel required
Full-time attendance and commitment are required for the duration of the assignment. Attendance is essential during both training and the enrollment period.
Requirements:
Qualification
  • We are looking for individuals who are:
  • Customer-focused and committed to providing a positive employee experience
  • Clear, confident, and professional communicators
  • Comfortable communicating with customers by phone for extended periods
  • Highly proficient with computers, keyboards, headsets, and multiple technology platforms
  • Comfortable navigating computers, Google platforms, and other communication tools
  • Professional, dependable, and solution-oriented
  • Able to learn new systems and processes quickly
  • Available to work 40 hours per week for the entire assignment

Candidates may be asked to complete computer, keyboarding, and communication assessments as part of the interview process.
Work-Location Requirements
Temporary applicants must reside in one of our approved work states:
Alabama • Arizona • Arkansas • Colorado • Connecticut • Delaware • District of Columbia • Florida • Georgia • Illinois • Indiana • Iowa • Kansas • Kentucky • Louisiana • Maine • Maryland • Massachusetts • Michigan • Minnesota • Mississippi • Missouri • Montana • Nebraska • New Hampshire • New Jersey • North Carolina • Ohio • Oklahoma • Oregon • Pennsylvania • Rhode Island • South Carolina • South Dakota • Tennessee • Texas • Utah • Virginia • Washington • West Virginia • Wisconsin • Wyoming
About Lockton
Lockton is the world's largest privately held, independent insurance brokerage. Through our people, expertise, and innovative solutions, we help clients protect what matters most and navigate an increasingly complex risk and benefits landscape.
As part of Lockton, BCInsourcing provides benefits communication and administrative services that help organizations connect their employees with the benefits and resources available to them.
If you are looking for a short-term opportunity where you can use your customer service skills, gain valuable benefits experience, and make a difference for employees across the country, we encourage you to apply!

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