60 Lockton Claims Manager Jobs Hiring Near You

Kansas City, Missouri, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives.

The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm. A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value.

• Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.
• Drive a closed-loop feedback system between claims, risk control, and placement.
• Align Series claims and risk control teams under a consistent casualty framework.
• Partner with risk control to prioritize interventions based on severity drivers.
• Embed claims insights into client risk control strategies.
• Deliver a combined claims + risk control value proposition to clients.
• Identify systemic loss drivers and deploy coordinated risk control initiatives.
• Translate claims trends into targeted, measurable risk control actions.
• Serve as senior escalation point for complex, high‑severity casualty and product recall claims.
• Maintain senior-level relationships with carrier claims leadership.
• Support E&O mitigation through disciplined claims governance and documentation standards.
• Develop and deliver national claims training and thought leadership.

• 15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment.
• Deep expertise in GL, Auto, and complex casualty claims; product recall experience preferred.
• Strong understanding of litigation management, legal strategy, and claims defense processes; prior experience working within or closely alongside legal teams strongly preferred.
• Experience engaging with defense counsel, managing litigation budgets, and influencing case strategy and outcomes.
• Demonstrated ability to lead claims advocacy at a national or enterprise level.
• Experience working across matrixed organizations with multiple business units.
• Strong communication, negotiation, and stakeholder management skills.
• Experience integrating claims insights with risk control, analytics, and placement strategies.

• Reduction in loss frequency and severity through coordinated claims and risk control initiatives.
• Increased client adoption of integrated casualty strategies (claims + risk control).
• Improved outcomes on key loss drivers (auto, GL severity, litigation trends).
• Stronger alignment between claims strategy, risk control, and placement decisions.
• Increased producer and client confidence in claims advocacy.

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.