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67 Learfield Client Engagement Manager Jobs Hiring Near You

Rho

Client Engagement Manager

New York, NY

$140K - $155K/yr

About the Role As a Client Engagement Manager at Rho, you will be pivotal in ensuring a smooth and efficient onboarding process for our clients, helping them harness the full potential of our ...

Rho

Client Engagement Manager

San Francisco, CA

$140K - $155K/yr

About the Role As a Client Engagement Manager at Rho, you will be pivotal in ensuring a smooth and efficient onboarding process for our clients, helping them harness the full potential of our ...

Acosta

Client Engagement Manager

Lewisville, TX · On-site

$61K - $76K/yr

The Client Engagement Manager (CEM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include business development, project ...

Acosta

Client Engagement Manager

Lewisville, TX · On-site

The Client Engagement Manager (CEM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include business development, project ...

Acosta

Client Engagement Manager

Lewisville, TX · On-site

The Client Engagement Manager (CEM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include business development, project ...

Amperos Health, Inc

Client Engagement Manager

New York, NY · On-site

$130K - $200K/yr

About the Role We're looking for a Client Engagement Manager to lead the deployment of our AI coworkers within our new and existing customers. The ideal candidate thrives at the intersection of ...

Wellist

Senior Client Engagement Manager

Boston, MA · On-site

As Senior Manager, Client Engagement, you will own engagement strategy and execution across our employer clients. You will identify opportunities to improve enrollment, develop targeted campaigns ...

Wellist

Senior Client Engagement Manager

Boston, MA · On-site

As Senior Manager, Client Engagement, you will own engagement strategy and execution across our employer clients. You will identify opportunities to improve enrollment, develop targeted campaigns ...

janney

We are seeking an experienced, dynamic, and entrepreneurial Senior Client Engagement Manage r to build and lead our centralized lead development and prospect conversion process. In this pivotal role ...

janney

We are seeking an experienced, dynamic, and entrepreneurial Senior Client Engagement Manage r to build and lead our centralized lead development and prospect conversion process. In this pivotal role ...

Microchip

Sr Client Engagement Manager

San Jose, CA · On-site

Sr Client Engagement Manager Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us?

Microchip

Sr Client Engagement Manager

San Jose, CA

Please follow this link to apply (Select Microchip Recruiter) as your source: - US/recruiting/microchiphr/External/job/Senior -Client-Engagement-Manager_R3273-26 Microchip is looking for a dynamic ...

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Learfield Jobs Information

Does Learfield pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Is the health insurance from Learfield affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and May 2026.

Do workers at Learfield worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Learfield workers get to choose the shifts they work?

Most people get to choose which shifts they work.
100% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and June 2025.

How easy is it for Learfield workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to get time off at Learfield?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Learfield managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Learfield spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Learfield?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Learfield feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Learfield get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Learfield?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Learfield enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Learfield recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Learfield?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Learfield?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Learfield’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Learfield is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and May 2026.

What other companies are hiring for Client Engagement Manager jobs?

What are the most popular jobs at Learfield?

What are the most popular categories at Learfield?

Infographic showing various Client Engagement Manager job openings at Learfield in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 95% Physical, and 5% Remote job distribution.

Client Engagement Manager

Access Labs LLC

North Palm Beach, FL • On-site

Full-time

Posted 4 days ago

Job description

Job Summary: The Manager, Client Engagement is responsible for developing and leading a best-in-class customer experience and quality assurance program that drives operational excellence and exceptional client satisfaction across all customer interactions.

This strategic leader will establish quality standards, implement innovative customer service technologies, leverage analytics to improve performance, and foster a culture of continuous improvement. The role partners closely with Operations, IT, Laboratory Operations, Sales, and Executive Leadership to ensure every client interaction reflects the Access Medical Laboratories standard of excellence.

Job Responsibilities:

Customer Experience Leadership

  • Develop and execute the organization's Customer Experience and Quality Engagement strategy.
  • Establish measurable quality standards and service excellence initiatives.
  • Create a consistent customer experience across all communication channels.
  • Develop and manage Voice of Customer (VoC) programs to identify opportunities for improvement.

Quality Assurance & Continuous Improvement

  • Design, implement, and continuously improve quality assurance programs and evaluation processes.
  • Monitor customer interactions and identify trends impacting quality and satisfaction.
  • Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.
  • Analyze quality metrics and develop action plans that improve service delivery and operational performance.

Technology & Innovation

  • Evaluate, recommend, and implement customer service technologies, including QA platforms, AI-powered quality monitoring, speech analytics, workforce optimization, and customer feedback solutions.
  • Partner with IT to optimize CRM systems and reporting capabilities.
  • Leverage automation and analytics to improve efficiency and customer outcomes.

Leadership & Development

  • Lead and mentor client-facing departments and customer service leadership.
  • Develop coaching programs that improve individual and team performance.
  • Identify training needs and collaborate with leadership to deliver targeted training initiatives.
  • Foster a culture of accountability, engagement, and continuous learning.

Analytics & Reporting

  • Develop executive dashboards and KPI reporting.
  • Monitor and report on key performance indicators, including:
    • Customer Satisfaction (CSAT)
    • Net Promoter Score (NPS)
    • First Contact Resolution (FCR)
    • Average Handle Time (AHT)
    • Quality Scores
    • Customer Effort Score (CES)
  • Present performance trends and recommendations to executive leadership.

Customer Advocacy

  • Investigate escalated customer concerns and identify root causes.
  • Develop corrective action plans to prevent recurring issues.
  • Partner with cross-functional teams to improve customer processes and experiences.

Qualifications & Skills:

Required

  • Bachelor's degree preferred; equivalent experience considered.
  • 7?10 years of progressive leadership experience in Customer Service, Customer Experience, Contact Center Operations, or Quality Assurance.
  • Minimum of 3 years leading Quality Assurance or Customer Experience programs.
  • Proven success implementing customer service technologies and quality management systems.
  • Experience developing KPIs, dashboards, and executive reporting.
  • Strong analytical and problem-solving skills.
  • Excellent communication, presentation, and leadership abilities.
  • Experience managing change and leading continuous improvement initiatives.

Preferred

  • Healthcare, laboratory, diagnostics, or other regulated industry experience.
  • Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.
  • Experience with QA platforms, speech analytics, AI quality monitoring, workforce management, and business intelligence tools such as Power BI or Tableau.
  • Lean Six Sigma Green Belt or Black Belt certification.
  • Project Management certification (PMP) or equivalent.

Apply