Due to the development of John Deere Polska Business Service Center in Poznań we are currently ... Work with managers and team members to ensure that new team members are successfully onboarded to ...
42 John Deere Service Manager Jobs Hiring Near You
Due to the development of John Deere Polska Business Service Center in Poznań we are currently ... Work with managers and team members to ensure that new team members are successfully onboarded to ...
Job Summary : John Deere is a company focused on addressing the challenges of a growing world ... inference services. • Strong understanding of CI/CD, testing strategies for AI systems, and ...
Job Summary : John Deere is a company focused on addressing the challenges of a growing world ... inference services. • Strong understanding of CI/CD, testing strategies for AI systems, and ...
John Deere Jobs Information
What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a Service Manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What does a Service Manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
What is it like to work at John Deere?
John Deere is a company that values innovation, customer satisfaction, and employee growth, fostering a collaborative and supportive work environment. The company's diverse teams work together to design and manufacture agricultural and construction equipment, with a focus on sustainability and technological advancements. Working at John Deere may appeal to candidates who are passionate about making a positive impact on the environment and are interested in a company with a rich history and a strong commitment to innovation and community involvement.
Do workers at John Deere get paid breaks?
Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 98 people who took the Breakroom Quiz between May 2025 and May 2026.
42% of people say they don’t get paid breaks.
Based on data from 98 people who took the Breakroom Quiz between May 2025 and May 2026.
Does John Deere pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 114 people who took the Breakroom Quiz between May 2025 and May 2026.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 114 people who took the Breakroom Quiz between May 2025 and May 2026.
At John Deere, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
52% of people say they have to use vacation days when they’re out sick.
Based on data from 111 people who took the Breakroom Quiz between May 2025 and May 2026.
52% of people say they have to use vacation days when they’re out sick.
Based on data from 111 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from John Deere affordable enough for their workers?
Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 105 people who took the Breakroom Quiz between May 2025 and May 2026.
93% of people say the health insurance costs are okay
Based on data from 105 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get paid time off at John Deere?
Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 129 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people say they get paid time off.
Based on data from 129 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
- 80% of people with changing schedules find out their shifts one week or less ahead of time.
- 10% of people with changing schedules find out their shifts two weeks ahead of time.
- 3% of people with changing schedules find out their shifts three weeks ahead of time.
- 7% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at John Deere worry about hours?
Most people don’t worry about getting enough hours.
78% of people report they don’t worry about getting enough hours.
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people report they don’t worry about getting enough hours.
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.
Do John Deere workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
55% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it for John Deere workers to change shifts?
Most people find it easy to change shifts.
73% of people report that it’s easy to change shifts if they need to.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
73% of people report that it’s easy to change shifts if they need to.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it to get time off at John Deere?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 120 people who took the Breakroom Quiz between May 2025 and May 2026.
83% of people report it’s easy to get time off.
Based on data from 120 people who took the Breakroom Quiz between May 2025 and May 2026.
Do John Deere managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
72% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.
72% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 60 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at John Deere do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
73% of people report that they don’t do extra unpaid work.
Based on data from 62 people who took the Breakroom Quiz between May 2025 and May 2026.
73% of people report that they don’t do extra unpaid work.
Based on data from 62 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to take sick days at John Deere?
Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 122 people who took the Breakroom Quiz between May 2025 and May 2026.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 122 people who took the Breakroom Quiz between May 2025 and May 2026.
Is a John Deere job good for students?
Most students say this is a good place to work if you’re studying.
92% of students report this is a good place to work if you’re studying.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and April 2026.
92% of students report this is a good place to work if you’re studying.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and April 2026.
Is working at John Deere good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and April 2026.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at John Deere feel treated with respect by their managers?
Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 115 people who took the Breakroom Quiz between May 2025 and May 2026.
77% of people say they’re treated with respect by their managers.
Based on data from 115 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at John Deere get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 113 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 113 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at John Deere?
Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 120 people who took the Breakroom Quiz between May 2025 and May 2026.
71% of people say they often feel stressed out at work.
Based on data from 120 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at John Deere enjoy their jobs?
Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 110 people who took the Breakroom Quiz between May 2025 and May 2026.
74% of people report they enjoy their job.
Based on data from 110 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at John Deere recommend working with their team?
Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 131 people who took the Breakroom Quiz between May 2025 and May 2026.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 131 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at John Deere?
Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 123 people who took the Breakroom Quiz between May 2025 and May 2026.
37% of people report they didn’t get enough training when they started working here.
Based on data from 123 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at John Deere?
Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 127 people who took the Breakroom Quiz between May 2025 and May 2026.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 127 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people think John Deere’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 117 people who took the Breakroom Quiz between May 2025 and May 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 117 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers feel well informed about how John Deere is doing?
Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 111 people who took the Breakroom Quiz between May 2025 and May 2026.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 111 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Service Manager jobs?
What are the most popular jobs at John Deere?
What are the most popular categories at John Deere?
John Deere rating
7.8
Based on 281 frontline employees who took The Breakroom Quiz
161st of 511 rated manufacturers
Job description
There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
Due to the development of John Deere Polska Business Service Center in Poznań we are currently seeking candidates for the position of:
Delivery Lead
Poznań, Poland
This position will support the newly reorganized Digital Workspace Experience (DWE) – Order Fulfilment and Procurement teams.
Your responsibilities:
- Servant leadership for the teams, site leads, product family, and capability area.
- Coach the adoption of Agile values and principles for teams; adds value through cross functional skill sets (product, DevOps, engineering).
- Effectively uses tools and agile practices to drive out waste, collaborate and continuously improve.
- Drive identification & closure of measurable improvements in speed to value.
- Utilizes data driven approach for constraint identification; primarily based on flow/value stream visualization.
- Partners with stakeholders to create an actionable, measurable, data driven speed to value improvement plan and list of constraints.
- Contributes into a shared backlog of cross product, cross location constraints and impediments to inform next focus areas.
- Help with removing impediments and/or raise impediments to the Action Team.
- Track and monitor metrics with a holistic view of measuring progress toward business agility.
- Create actionable insights using data insights and metrics to drive continuous transformation, priorities and measurable outcomes.
- Precipitate change by bringing forward and articulating new or different ideas at various levels (product team, product family, and associated roadmaps).
- Leans in to learn from the coaching community and acts on feedback to grow and succeed; mentors and teaches others.
- Work with managers and team members to ensure that new team members are successfully onboarded to agile events and team practices.
Our equirements:
- Experience: 10+ years of diverse experience with experience in handling multiple teams.
- Having background of infrastructure and operations domain is added advantage.
- Agile Expertise: Deep understanding and implementation of agile way of working and experience with Scrum, Kanban, Lean.
- Communication: Excellent interpersonal and communication skills, with the ability to influence and build strong relationships at the all levels of organization.
- Problem-solving: Strong analytical and problem solving abilities, with a focus on removing impediments and driving team-success.
- Adaptability: Ability to thrive in a fast-paced dynamic environment and manage multiple priorities effectively.
Nice to have:
- Understanding the technologies & architecture of the product area, possesses familiarity with multiple technologies, development methods and systems, and a basic understanding of programming languages.
- Experience in VSM, Waste identification and elimination, Lean, Six Sigma concepts.
- Information technology experience.
- Demonstrated Technical leadership and mentoring experience.
- Working with diverse stakeholders and multiple teams working on diverse technical platforms.
- Technical Knowledge: Knowledge of I&O domain and acquainted with ITIL frameworks.
- Leadership: Proven track record of leading and mentoring of agile teams with successful delivery of complex efforts.
What we offer:
- Employment contract.
- Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznań.
- Opportunities for professional development within the company, with strong support for internal career growth.
- Employee referral program.
- Additional vacation days based on length of employment.
- Holiday allowance when taking at least 2 weeks off.
- Daily use of a foreign language in a friendly international working environment.
- Private medical care, life insurance, sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
- Free access to our e-learning platform, featuring over 1,000 courses.
Please attach an English version of your CV. Please note, that VISA Sponsorship is not available for this position.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.
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