Customer Success Manager
Denver, CO · On-site
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...
62 Hive Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Denver, CO · On-site
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
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Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...
Customer Success Manager SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired ...
Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...
Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...
Customer Success Manager
Brooklyn, NY · On-site
Customer Success Manager Brooklyn, NY $60,000-$70,000 base + $10,000-$20,000 performance bonus A rapidly growing security technology company is seeking a Customer Success Manager to deliver a white ...
Customer Success Manager
Brooklyn, NY · On-site
Customer Success Manager Brooklyn, NY $60,000-$70,000 base + $10,000-$20,000 performance bonus A rapidly growing security technology company is seeking a Customer Success Manager to deliver a white ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise ...
Customer Success Manager
Denver, CO · On-site
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...
Customer Success Manager
Denver, CO · On-site
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...
Customer Success Manager
Philadelphia, PA · On-site
Fixed Term 1-year Contract The Associate Manager, Customer Success will provide specialized expertise in Customer Success, executing key activities and supporting strategic initiatives through ...
Customer Success Manager
Philadelphia, PA · On-site
Fixed Term 1-year Contract The Associate Manager, Customer Success will provide specialized expertise in Customer Success, executing key activities and supporting strategic initiatives through ...
Customer Success Manager
Kalamazoo, MI · On-site
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · On-site
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Rocky Hill, CT · On-site
Customer Success Manager As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software ...
Customer Success Manager
Rocky Hill, CT · On-site
Customer Success Manager As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and ensure customers achieve their desired business ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and ensure customers achieve their desired business ...
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer ...
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing ...
We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager We're Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager We're Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple, to get entire businesses working ...
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Full-time
Posted 6 days ago
Job description
Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.
As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.
The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.
This position is based in the Denver area and requires approximately 40% travel throughout the United States.
Responsibilities
Requirements
Preferred Experience
As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.
The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.
This position is based in the Denver area and requires approximately 40% travel throughout the United States.
Responsibilities
- Serve as the primary relationship owner for assigned health system and oncology practice customers.
- Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
- Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
- Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
- Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
- Identify customer risks early and coordinate internal resources to ensure successful resolution.
- Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
- Gather customer feedback and translate insights into product enhancement opportunities.
- Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
- Develop strategic success plans with measurable objectives for each customer.
- Represent the organization at customer meetings, conferences, and industry events.
Requirements
- Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
- 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
- Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
- Strong understanding of oncology or complex healthcare workflows is highly preferred.
- Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
- Excellent communication, presentation, and relationship-building skills.
- Proven ability to manage multiple enterprise customer engagements simultaneously.
- Experience interpreting customer utilization metrics and driving adoption strategies.
- Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
- Willingness to travel approximately 40%
Preferred Experience
- Oncology software, oncology operations, radiation oncology, or cancer center experience.
- Clinical workflow optimization or healthcare consulting.
- Enterprise SaaS customer success methodologies.
- EHR integration and healthcare interoperability experience.