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Herc Rentals
Herc Rentals

65 Herc Rentals Service Manager Jobs Hiring Near You

Herc Rentals

Shop Supervisor ProSolutions

Lithonia, GA · On-site

$65K - $75K/yr

Job Purpose The ProSolutions Shop Supervisor leads and manages daily operations of the Herc Rentals ProSolutions shop. This role ensures safe, efficient, and high-quality service, repair, and ...

Herc Rentals

$90K - $100K/yr

Job Purpose The Branch Managers are the leaders of the management and direction of Herc Rentals' branches. They oversee daily operations ensuing positive revenue generation, high customer service ...

Herc Rentals

Branch Manager

Tulsa, OK · On-site

$80K - $100K/yr

Job Purpose The Branch Managers are the leaders of the management and direction of Herc Rentals' branches. They oversee daily operations ensuing positive revenue generation, high customer service ...

Herc Rentals

Branch Manager

National Stock Yards, IL · On-site

$80K - $100K/yr

Job Purpose The Branch Managers are the leaders of the management and direction of Herc Rentals' branches. They oversee daily operations ensuing positive revenue generation, high customer service ...

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Herc Rentals Jobs Information

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What is it like to work at Herc Rentals?

Herc Rentals operates with a customer-centric culture that emphasizes teamwork, safety, and community involvement. The company's team structure is designed to support a collaborative work environment, with various departments working together to provide equipment rental services to customers across various industries. Working at Herc Rentals may appeal to individuals who value hands-on work, are interested in the equipment rental industry, and are looking for opportunities for career growth and professional development within a large organization.

Do workers at Herc Rentals get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 57 people who took the Breakroom Quiz between May 2025 and May 2026.

Does Herc Rentals pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 73 people who took the Breakroom Quiz between May 2025 and May 2026.

At Herc Rentals, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 68 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Herc Rentals affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 64 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Herc Rentals?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 76 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 76% of people with changing schedules find out their shifts one week or less ahead of time.
  • 8% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 16% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Herc Rentals worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 50 people who took the Breakroom Quiz between March 2025 and March 2026.

Do Herc Rentals workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and March 2026.

How easy is it for Herc Rentals workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to get time off at Herc Rentals?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 65 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Herc Rentals managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 49 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at Herc Rentals do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
83% of people report that they don’t do extra unpaid work.
Based on data from 52 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at Herc Rentals?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 69 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Herc Rentals good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
72% of people who care for a child or other relative report this is a good place to work.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Herc Rentals feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 68 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Herc Rentals get to take their breaks without interruption?

Only some people get breaks without interruption.
34% of people report that their breaks get interrupted.
Based on data from 62 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at Herc Rentals?

Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 68 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Herc Rentals enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 61 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Herc Rentals recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 78 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Herc Rentals?

Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Herc Rentals?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 75 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think Herc Rentals’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 67 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Herc Rentals is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 69 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Service Manager jobs?
What are the most popular jobs at Herc Rentals?
What are the most popular categories at Herc Rentals?
Infographic showing various Service Manager job openings at Herc Rentals in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Shop Supervisor ProSolutions

Shop Supervisor ProSolutions

Herc Rentals

Lithonia, GA • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Herc Rentals rating

7.7

Company rating: 7.7 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

72nd of 139 rated vehicle equipment hire

Job description

Job Title: Shop Supervisor ProSolutions
Lithonia, GA, USA, 30058
Posting Start Date: 3/27/26
If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The ProSolutions Shop Supervisor leads and manages daily operations of the Herc Rentals ProSolutions shop. This role ensures safe, efficient, and high-quality service, repair, and maintenance of specialty equipment, supporting the ProSolutions team's mission to deliver top-tier solutions for customers. The Shop Supervisor is responsible for supervising shop staff, optimizing workflow, and ensuring all equipment meets Herc Rentals' safety and performance standards.
What you will do...
  • Supervise, schedule, and coordinate activities of service technicians and shop personnel.
  • Oversee inspection, maintenance, repair, and testing of ProSolutions equipment (pumps, generators, climate control, etc.).
  • Ensure strict compliance with all Herc Rentals safety policies and government regulations.
  • Mentor and train technicians, promoting a culture of safety, efficiency, and continuous improvement.
  • Manage inventory levels of tools, parts, and supplies; ensure timely ordering and receipt of equipment.
  • Conduct regular shop audits for cleanliness, organization, and adherence to operational standards.
  • Inspect outgoing equipment to verify proper function and compliance with customer specifications.
  • Collaborate with branch staff and other departments to support business operations and customer satisfaction.
  • Document and report on shop metrics, including work order completion rates, maintenance schedules, and cost controls.
  • Troubleshoot complex repair issues and provide hands-on technical assistance as needed.

Requirements
  • High School Diploma or equivalent (required); technical/vocational training preferred.
  • 3+ years of experience in equipment service, fleet maintenance, or related field.
  • Supervisory or team lead experience in a shop or service environment.
  • Valid driver's license with a clean driving record.
  • Ability to lift up to 50lbs and perform physically demanding work.
  • Proven understanding of mechanical, hydraulic, and electrical systems relevant to ProSolutions equipment.
  • Experience with OSHA and other safety standards.

Skills
  • Strong leadership and team development abilities.
  • Excellent technical troubleshooting and repair skills.
  • Superior organizational and time-management skills.
  • Effective verbal and written communication.
  • Proficient with computer applications for scheduling, inventory, and reporting.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • High attention to detail and commitment to safety and quality.

Req #: 67791
Pay Range: $65,000 - $75,000 salary + vehicle
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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