61 Gtt Program Manager Jobs Hiring Near You

Location: Toronto, ON

Onsite Flexibility: Hybrid

• Position Type: Contract
• Contract Duration: 12 months
• Start: May 18, 2026
• Pay Rate: C$45.00-C$50.00 / Hour (CAD)
• Shift / Schedule: Days

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Our client is seeking a data-driven Loyalty & Retention Manager to lead the development and execution of customer engagement strategies focused on reducing churn, increasing customer lifetime value (CLV), and strengthening long-term brand loyalty. This role plays a key part in enhancing the end-to-end customer experience and driving sustained growth. The client is launching a new loyalty program (Loyalty One) - this person will help get that new program off the ground, owning reporting, customer journeys, data reporting, and resolving issues.

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• Develop and execute customer retention strategies to improve loyalty and maximize CLV
• Design, manage, and continuously optimize end-to-end loyalty programs, including rewards, challenges, and exclusive offerings
• Analyze customer data, purchase behavior, and trends to identify churn drivers and generate actionable insights
• Build and execute targeted retention campaigns (e.g., win-back initiatives, personalized offers, multi-touch automated journeys)
• Collaborate cross-functionally with marketing, product, sales, and customer service teams to ensure a seamless customer experience
• Define and track KPIs related to retention performance, including churn rate, repeat purchase rate, and customer satisfaction metrics
• Identify and implement process improvements across onboarding and product adoption to reduce early-stage churn
• Stay current on industry trends, tools, and best practices in CRM, loyalty, and retention marketing

Key Performance Metrics

• Reduction in customer churn rate
• Increase in customer lifetime value (CLV)
• Growth in program participation and reward redemption rates
• Improvement in CSAT and NPS scores
• Increase in repeat purchase rate

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• 3+ years of experience in CRM, loyalty programs, and retention marketing

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• Proven ability to analyze customer data and translate insights into effective retention strategies
• Hands-on experience with CRM platforms (e.g., Salesforce) and analytics tools (e.g., Google Analytics, Tableau)
• Experience managing loyalty programs and executing targeted marketing campaigns
• Strong analytical, problem-solving, and communication skills
• Build and deploy emails in platform (hands-on platform experience and building emails is a must)
• Internal collaboration and coordination
• Work in Talon.One and/or Salesforce Marketing Cloud
• Proficiency in reporting and analytics (data savvy)
• Collaborative, structured, and a strong communicator
• Marketing profile - excellent communication and client-facing skills; English 100%
• Ability to onboard with a new platform and focus on execution with a test-and-learn mindset
• Experience building emails and customer journeys

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• Experience with Talon.One loyalty platform (nice to have - not required)
• Knowledge of Salesforce is a plus

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Innovative beauty brand parent company behind NIOD, Hylamide, and The Ordinary.

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GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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Job Number: 26-04471

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