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68 Firstenergy Customer Service Representative Jobs Hiring Near You

FirstEnergy

Customer Programs & Solutions Analyst

Akron, OH · On-site

$128K - $181K/yr

About the Opportunity This is an open position with FirstEnergy Service Company, a subsidiary of ... Representing the company in regulatory and stakeholder forums, including Commission-directed work ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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FirstEnergy Jobs Information

Do workers at FirstEnergy get paid breaks?

Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.

Does FirstEnergy pay people when they’re sick?

Yes. Most people get paid when they’re sick.
96% of people say they would get paid if they were sick but scheduled to work.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and July 2026.

At FirstEnergy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from FirstEnergy affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at FirstEnergy?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 46% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at FirstEnergy worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FirstEnergy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for FirstEnergy workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at FirstEnergy?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FirstEnergy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at FirstEnergy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at FirstEnergy?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Is working at FirstEnergy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
65% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at FirstEnergy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at FirstEnergy?

Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at FirstEnergy?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at FirstEnergy?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think FirstEnergy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
97% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how FirstEnergy is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Firstenergy?
What are the most popular categories at Firstenergy?
Infographic showing various Customer Service Representative job openings at Firstenergy in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Programs & Solutions Analyst

FirstEnergy

Akron, OH • On-site

$128K - $181K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

FirstEnergy rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

35th of 53 rated energy and utility

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. 

This is a full-time, on-site position located at any FirstEnergy location (Akron, OH preferred).

FirstEnergy takes a market-based approach to pay, which may vary depending on your location.  In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $107,100 - $151,200.  The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range for NJ $128,520 - $181,440.

Summary

This position sits within the Customer Programs & Solutions organization and supports the development, regulatory approval, and evolution of customer facing energy programs aligned with the energy transition, with an emphasis on integrating strategic concepts, program performance insights, and customer considerations into program design and regulatory positioning.  The team focuses on electrification, distributed energy resources (DER), electric vehicle (EV) infrastructure, demand response (DR), virtual power plants (VPP), and emerging technologies that improve customer outcomes while supporting grid modernization and regulatory objectives. 

The Analyst will serve as a senior individual contributor supporting regulatory strategy, program development, and external engagement activities. This role works across a distributed, matrixed organization and contributes to initiatives that are often first-of-kind, evolving, and developed in a fluid regulatory and policy environment. 

Key Responsibilities 

Responsibilities may include, but are not limited to: 

  • Supporting the design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, virtual power plants, and emerging technologies. 
  • Providing analytical and strategic leadership for regulatory filings, including preparation of testimony, exhibits, workpapers, discovery responses, comments, and related documentation. 
  • Supporting cost/benefit analysis and economic assessments, including developing conceptual frameworks, reviewing consultant-prepared analyses, and translating results into clear regulatory narratives that inform filings, stakeholder engagement, and overall regulatory positioning. 
  • Supporting program funding and recoverability strategies, including familiarity with rate structures, riders, trackers, pilots, or other regulatory cost recovery mechanisms, and the implications of rate design fundamentals on program development. 
  • Managing and executing project-based work, including coordinating inputs, timelines, and deliverables across internal and external contributors; leading defined components of program development, filings, or reporting efforts; and tracking progress and dependencies to support timely and high-quality regulatory submissions. 
  • Collaborating across cross functional and matrixed teams (legal, rates, engineering, operations, finance, IT, vendors, and external partners) to advance program and regulatory objectives. 
  • Representing the company in regulatory and stakeholder forums, including Commission-directed work groups and collaborative processes, with alignment to established company positions. 
  • Supporting vendor coordination related to program development, analysis, evaluation, and compliance with regulatory or contractual requirements. 
  • Conducting benchmarking of peer utilities and industry programs to identify programmatic opportunities, best practices, and insights into cost structures, performance metrics, and regulatory approaches that inform program design, financial analysis, and regulatory positioning. 
  • Researching regulatory developments, industry trends, and emerging technologies to inform program strategy, regulatory positioning, and customer program viewpoints, and supporting the integration of those insights into customerfacing program design and evolution. 
  • Contributing to initiatives developed in ambiguous or rapidly evolving environments, including pilot programs, phased implementations, and proceedings without established precedents. 

Qualifications

  • Bachelor's degree in Business, Engineering, Public Policy, Economics, Finance, or a related field. 
  • 10+ years of relevant professional experience in regulatory, energy, utility, or program development roles. 
  • Strong analytical, organizational, and written communication skills. 
  • Demonstrated ability to manage project based work and synthesize complex technical, policy, and regulatory information. 
  • MBA preferred at either level. 

  • Experience working effectively across crossfunctional, distributed, and matrixed organizations. 

  • Ability to manage multiple priorities across multiple jurisdictions or states, balancing differing regulatory timelines, policy objectives, and stakeholder considerations while maintaining alignment with enterprise strategy. 

  • Strong written and verbal communication skills, including preparation of regulatory, executive, and stakeholderfacing materials. 

  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint). 

  • Ability to operate effectively in a dynamic and evolving regulatory environment, balancing strategic objectives, customer considerations, and regulatory requirements. 

    Preferred / Differentiating Experience 

    The following experience is preferred and will be considered a differentiator, but is not required: 

    • Familiarity with electric vehicle infrastructure programs, including light duty, medium and heavy duty applications, and specialty use cases such as electric school buses. 
    • Experience engaging with state regulatory commissions, particularly the Maryland Public Service Commission (MD PSC), including Commission work groups and stakeholder processes. 
    • Experience supporting or managing regulatory proceedings, including testimony development, discovery responses, comments, and coordination with intervenors and stakeholders. 
    • Experience designing, implementing, or managing energy efficiency, demand response, DER, smart thermostat, or virtual power plant programs. 
    • Strong familiarity with Evaluation, Measurement, and Verification (EM&V) concepts, including designing programs with evaluability in mind, supporting EM&V planning and compliance requirements, coordinating with evaluators and vendors, and interpreting EM&V findings to inform program and regulatory decisions. 
    • Experience with policy and legislative review, including analysis of proposed or enacted legislation, regulatory orders, and policy developments in support of industry best practices, company strategy, and development of customer program viewpoints. 
    • Experience translating emerging or nascent technologies or trends into scalable, customer-facing utility programs. 
    • Exposure to rate design fundamentals, regulatory economics, or cost/recovery considerations. 
    • Experience coordinating work across distributed teams and external partners in a regulated environment. 

    Benefits, Compensation & Workforce Diversity
    At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
    Safety
    Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
    Position Classification

    Exempt

    FirstEnergy Human Resources Team

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