ZipRecruiter

Log In

FirstEnergy
FirstEnergy

68 Firstenergy Customer Service Representative Jobs Hiring Near You

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

next page

Showing results 1-20

All JobsFirstenergy JobsFirstenergy Customer Service Representative Jobs

FirstEnergy Jobs Information

Do workers at FirstEnergy get paid breaks?

Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.

Does FirstEnergy pay people when they’re sick?

Yes. Most people get paid when they’re sick.
96% of people say they would get paid if they were sick but scheduled to work.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and July 2026.

At FirstEnergy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from FirstEnergy affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at FirstEnergy?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 46% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at FirstEnergy worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FirstEnergy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for FirstEnergy workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at FirstEnergy?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FirstEnergy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at FirstEnergy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at FirstEnergy?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Is working at FirstEnergy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
65% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at FirstEnergy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at FirstEnergy?

Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at FirstEnergy?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at FirstEnergy?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think FirstEnergy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
97% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how FirstEnergy is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Firstenergy?
What are the most popular categories at Firstenergy?
Infographic showing various Customer Service Representative job openings at Firstenergy in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Manager Corporate Responsibility - External Affairs - Akron FirstEnergy Headquarters

FirstEnergy Corp.

Akron, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

FirstEnergy rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

35th of 53 rated energy and utility

Job description


FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
About the Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]
Reporting to the Vice President, External Affairs, the Manager, Corporate Social Responsibility will lead FirstEnergy's Corporate Responsibility strategy and initiatives, demonstrating value from an environmental, social, and governance (ESG) perspective to our internal and external stakeholders. This involves corporate-wide, cross-department interaction to encourage thoughtful discussion, development of initiatives, responsive disclosures/reporting, and successful execution of initiatives
Key responsibilities include but are not limited to:
  • Strategy Development & Implementation: You will lead the development and effective implementation of FirstEnergy's Corporate Social Responsibility strategy.
  • Project Leadership & Management: You will independently lead and manage complex CSR projects from conception through to execution, ensuring timely delivery and successful outcomes. This includes defining project scope, setting objectives, managing resources, and mitigating risks. Of note, you will manage the development, management and successful completion of the annual Corporate Social Responsibility Report.
  • Data Analysis & Strategic Reporting: You will oversee the collection, in-depth analysis, and strategic reporting on key CSR metrics and data, utilizing insights to inform strategic decisions and drive continuous improvement.
  • Internal Engagement & Communication Leadership:
    • You will lead and champion internal communications and engagement efforts, developing innovative strategies to raise awareness and promote CSR best practices among employees at all levels.
    • You will develop and elaborate, compelling communication materials, presentations, and content for various internal platforms, effectively conveying CSR messages and initiatives to employees and stakeholders, in collaboration with the Communications, Investor Relations, and Environmental Teams.
  • Research, Benchmarking & Innovation: You will proactively conduct advanced research on emerging CSR, particularly sustainability, trends, regulations, and best practices, translating these insights into actionable recommendations to enhance FirstEnergy's approach and drive innovation.
  • Process Optimization & Innovation: You will independently identify, develop, and implement opportunities for significant process improvements and innovative solutions within CSR initiatives.
  • Compliance & Risk Management: You will ensure and oversee full compliance with relevant environmental, social, and equity regulations and internal policies, proactively identifying and mitigating potential risks.

Profile
The ideal candidate will possess:
  • Education: Bachelor's degree in Environmental Science, Sustainability, Business Administration, Communications, or a related field. Master's degree preferred.
  • Experience: 10+ years of progressive experience in Corporate Social Responsibility, preferably within a corporate environment. Demonstrated experience in leading projects and people is essential.
  • Skills:
    • In-depth understanding and proven expertise in Corporate Social Responsibility principles, environmental issues, and social responsibility.
    • Exceptional written and verbal communication skills, with a demonstrated ability to influence, persuade, and negotiate with diverse stakeholders, and to develop highly engaging and impactful content.
    • Proven ability to independently manage complex projects, prioritize tasks effectively, and achieve strategic objectives.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
    • Strong analytical and strategic thinking skills with the ability to interpret complex data, identify trends, and develop innovative solutions to intricate problems.
    • Highly proactive, self-motivated, and results-oriented with a passion for driving continuous improvement and innovation in the CSR field.
    • Ability to work effectively both independently and as a leader within a team environment.

Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification
Exempt
FirstEnergy Human Resources Team

What FirstEnergy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply