64 Firstenergy Customer Service Representative Jobs Hiring Near You

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with Ohio Edison, a subsidiary of FirstEnergy Corp.

This is a full-time, on-site position located at the Marion, OH Service Center.

Summary

Relay Technicians must have a working knowledge of substation protection, control, relaying, metering equipment and their complex protective relaying schemes. A relay tech inspects, tests, adjusts, calibrates, trouble shoots, repairs and installs transmission/distribution system protection equipment. Tech must be able to understand switching, cascade, prints, computer, logic and labeling systems to the point that when any combination of the above are wrong, the tech can catch the error and remedy the situation while safely completing their task for the day. 

The Testing of protection schemes are often required to be done in service, so a thorough understanding of print reading is crucial to properly identify and isolate any scheme under test. 

Microprocessor relays require the ability to interface with various devices to download event files or capture test data. This interfacing requires understanding of how to use various specialized substation computing system software such as RTS, Powerbase, Doble Protest, Doble Prosuite, PASS, Omicron, AcSelerator and many others, all while strictly adhering to NERC CIP cyber security standards to safeguard all programmable devices to ensure the integrity of cyber secure areas. 

Along with these devices, relay testers are responsible for all related wiring, operational checks, testing and evaluation of the scheme's correct operation.

Requirements

• Must be able to perform the basic functions of the job position while working alone
• Ability to adapt to changing technology 
• Ability to navigate Corporate, Transient, and SecVault accounts to access and interface with programable devices.
• Have understanding of mathematics, such as algebra and trigonometry, to calculate phasors. 
• Ability to interpret AC/ DC one-line diagrams, schematics, wiring diagrams, technical manuals and instruction books. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Respond to emergency conditions, troubleshoot and repair electrical.
• Be knowledgeable in electrical and electronic theory, including but not limited to microprocessor Boolean logic, Ansi Standard numbers and phasor diagrams/circuits. 
• Must be able to verify and troubleshoot logic programming and logic systems. 
• Must have knowledge in SEL logic setting language, ENOSERV RTS and Power Base. 
• Must have a thorough working knowledge and understanding of computer usage and all associated software 
• Must have a working knowledge in relay networking and Communication Software.
• Install, maintain, test, adjust, troubleshoot and repair substation equipment which includes, but is not limited to electromechanical, solid state and microprocessor protective relays, indicating meters, recording instruments, circuit breakers, transformers, regulators, capacitors, reactors, wave traps, load tap changers, circuit switchers, motor-operated and manual switches, wiring, battery banks, chargers, remote control equipment including various forms of SCADA/RTU, transmission systems, distribution systems and customer facilities.
• Perform acceptance, commissioning testing / routine maintenance of Transmission and Distribution substation power equipment, relaying (electro-mechanical, solid state and microprocessor), pilot channel equipment (power line carrier), pilot wire, transfer trip, fiber optic, CT's, CCVT's, line tuners, line traps, etc., controls and communications equipment testing, verifying all metering (local and SCADA); calibrating all relays; trip testing (local and SCADA), digital fault recorders (DFRs) and sequence of event recorders (SERs) and end-to-end line relay systems.
• Perform function testing of substation control circuits on relay panels, transformers & circuit breaker changeouts.
• Isolate/demo old equipment.
• Perform various forms of testing on circuits such as transformer turns ratio testing, megger testing and other analytical tests. 
• Perform, testing and maintenance of protective relaying equipment, relaying schemes, DFR equipment, SCADA systems, distribution systems and associated communication equipment while verifying blueprints, schematics and manuals. 
• Connect relays to test equipment and adjust controls to simulate operating conditions; observe ammeters, voltmeters, and related test equipment to determine proper relay functions, according to specifications; analyze test results to identify cause of malfunction or failure; replace parts, adjust electrical, thermal, and timing elements to calibrate relay, according to specifications. 
• Create Relay Macros or test plans to accurately calibrate and record all tests performed. 
• Test and repair switchboard and equipment circuitry, interpreting wiring diagrams to trace and connect numerous current and voltage carrying wires.
• Must be able to catch design errors and mark up drawings to reflect changes made in the field (red line drawings) to maintain knowledge of protective schemes.
• Maintain the substation drawing prints and relay settings.
• Must be able to execute engineering test procedures and be able to perform the duties of others to ensure the correct completion of a task.
• Perform Mobile unit installations and checks at times under stressful conditions.
• Makes sound decisions during highly stressful situations with minimal or no supervision.
• Repair various items such as electromechanical relay components and electronic circuit boards as well as other similar items.
• Provide assistance, as requested, to other groups on troubleshooting work.
• Train, coach, and mentor fellow employees in related activities.
• Perform end-to-end relay testing using Doble ProSuite software to verify carrier and fiber systems.
• Perform repair testing and properly test energize equipment with voltage or current.
• Perform testing on current transformers for operational and polarity checks to ensure equipment is not damaged or out of tolerance
• Expected to operate substation equipment, Switch and ground substation equipment in accordance with First Energy's Switching Procedures, Grounding Procedures, Safe Work Procedures and Safety Rules.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Nonexempt, Bargaining Unit Local 1194

FirstEnergy Human Resources Team