What you'll do at Figma: * Own the rhythm of VOC reporting and define the mechanisms that feed into ... Strong analytical and communication skills, with a demonstrated ability to translate data into ...
49 Figma Data Analyst Jobs Hiring Near You
What you'll do at Figma: * Own the rhythm of VOC reporting and define the mechanisms that feed into ... Strong analytical and communication skills, with a demonstrated ability to translate data into ...
... Figma admin tooling, internal data sources, and adjacent Product Support platforms. • Bring ... Analytics, Security, Programs, Support, and vendor teams to align on requirements, implementation ...
... Figma admin tooling, internal data sources, and adjacent Product Support platforms. • Bring ... Analytics, Security, Programs, Support, and vendor teams to align on requirements, implementation ...
... Strong analytical and communication skills, with a demonstrated ability to translate data into ... Figma is a collaborative design tool that enables teams to create, prototype, and test digital ...
... Strong analytical and communication skills, with a demonstrated ability to translate data into ... Figma is a collaborative design tool that enables teams to create, prototype, and test digital ...
Figma is a company dedicated to making design accessible to all, empowering teams to streamline ... data quality, and effective signal-to-noise across metrics, logs, and traces • Define and drive ...
Figma is a company dedicated to making design accessible to all, empowering teams to streamline ... data quality, and effective signal-to-noise across metrics, logs, and traces • Define and drive ...
... Strong analytical and communication skills, with a demonstrated ability to translate data into ... Figma is a collaborative design tool that enables teams to create, prototype, and test digital ...
... Strong analytical and communication skills, with a demonstrated ability to translate data into ... Figma is a collaborative design tool that enables teams to create, prototype, and test digital ...
Technical Program Manager - Infrastructure
San Francisco, CA · On-site
$152K - $196K/yr
Figma is growing our team of passionate creatives and builders on a mission to make design ... Infrastructure incident management and analysis experience * Experience working with external ...
Technical Program Manager - Infrastructure
San Francisco, CA · On-site
$152K - $196K/yr
Figma is growing our team of passionate creatives and builders on a mission to make design ... Infrastructure incident management and analysis experience * Experience working with external ...
IT Engineer, Internal AI Infrastructure
San Francisco, CA · On-site +1
$126K - $166K/yr
... for sensitive-data workflows, and with the AI infrastructure teams building Figma's product to ... Stand up observability, usage analytics, audit logging, and per-team cost attribution for AI ...
IT Engineer, Internal AI Infrastructure
San Francisco, CA · On-site +1
$126K - $166K/yr
... for sensitive-data workflows, and with the AI infrastructure teams building Figma's product to ... Stand up observability, usage analytics, audit logging, and per-team cost attribution for AI ...
Technical Program Manager - Infrastructure
San Francisco, CA · On-site +1
$152K - $196K/yr
The mission of the Engineering TPM team is to drive Figma's most important cross-company ... Infrastructure incident management and analysis experience * Experience working with external ...
Technical Program Manager - Infrastructure
San Francisco, CA · On-site +1
$152K - $196K/yr
The mission of the Engineering TPM team is to drive Figma's most important cross-company ... Infrastructure incident management and analysis experience * Experience working with external ...
GTM Systems Architect
San Francisco, CA · On-site +1
$286K/yr
This role combines business analysis, systems expertise, data stewardship, and cross-functional ... What you'll do at Figma: * Serve as a subject matter expert for Salesforce-related operational and ...
GTM Systems Architect
San Francisco, CA · On-site +1
$286K/yr
This role combines business analysis, systems expertise, data stewardship, and cross-functional ... What you'll do at Figma: * Serve as a subject matter expert for Salesforce-related operational and ...
Figma Jobs Information
What is it like to work at Figma?
Figma is known for its collaborative and inclusive culture, prioritizing open communication and mutual respect among team members. The company has a flat organizational structure, with a focus on cross-functional teams and flexible work arrangements, allowing employees to work from anywhere and maintain a healthy work-life balance. Working at Figma may appeal to candidates who value innovation, creativity, and community involvement, as the company offers opportunities to contribute to cutting-edge design tools and participate in community outreach initiatives.
What makes Figma an attractive place to work?
Figma is a leading design and development tool company that has established itself as a pioneer in the field of collaborative design software. The company's workplace is known for its innovative and collaborative environment, where employees can work on cutting-edge projects, participate in hackathons, and engage in open feedback and knowledge-sharing. Joining Figma offers opportunities for professionals to contribute to the development of a widely-used platform, collaborate with a talented team, and grow their skills in a rapidly evolving industry.
What other companies are hiring for Data Analyst jobs?
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Voice of the Customer Program Manager
San Francisco, CA • On-site, Remote
Figma •
Specialized Design Services • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted 7 days ago
Job description
We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma. Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full insight loop, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and leverage AI to move faster than ever. It's a rare opportunity to build something that matters at company scale.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:- Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org
- Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs - bringing wins back to Support and Sales to demonstrate program impact
- Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act - from unresolved pain points and product gaps to process improvements and sales blockers
- Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track
- Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities
- Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly
- Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
- Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view
We'd love to hear from you if you have:
- Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like
- A background in a customer-facing function (Support, Success, or Sales - Support preferred)
- Demonstrated ownership mentality - a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited
- Fluency in AI workflows and demonstrated ability to build lightweight, scalable processes quickly
- Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a range of audiences
- Previous experience with Figma products
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
About Figma
Sourced by ZipRecruiter
Industry
Specialized design services
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2012