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60 Figma Customer Support Specialist Jobs Hiring Near You

Figma

Technical Quality Specialist

San Francisco, CA · On-site +1

As a Technical Quality Specialist on the Product Support team, you will be responsible for ... Interact with Figma customers daily via support channels such as chat, email, or video calls ...

Figma

Technical Quality Specialist

San Francisco, CA · On-site

As a Technical Quality Specialist on the Product Support team, you will be responsible for ... Interact with Figma customers daily via support channels such as chat, email, or video calls ...

Figma

Support AI Engineer

Figma is a company focused on making design accessible to all, and they are seeking a Support AI ... and impact, and iterate based on customer outcomes, Specialist efficiency, and adoption.

Figma

Support Engineer, AI Infrastructure

San Francisco, CA · On-site +1

$126K - $166K/yr

Figma is evolving the Product Support experience, powered by AI, automation, and integrated systems ... customer and Specialist experience by applying AI where it can meaningfully improve support ...

Figma

AV Production Specialist

San Francisco, CA · On-site

$115K - $221K/yr

... supporting the technical aspects of Figma's internal events. As a member of the broader IT Team, ... Excellent customer service and communication skills, with a collaborative mindset and attention to ...

Figma

Software Engineer - AI Product

San Francisco, CA · On-site

$153K - $376K/yr

As Figma's customer base continues to expand and diversify, and new technological advancements in ... Annual Base Salary Range: $153,000-$376,000 USD At Figma we celebrate and support our differences.

Figma

AV Production Specialist

San Francisco, CA · On-site

$19.50 - $26.50/hr

... supporting the technical aspects of Figma's internal events. As a member of the broader IT Team, ... customer service oriented, highly organized, and can adapt quickly when event schedules or ...

Figma

Customer Enablement Manager

San Francisco, CA · On-site

As a Customer Enablement Manager, you'll work directly with some of our largest customers to help ... Annual Base Salary Range: $127,000-$269,000 USD At Figma we celebrate and support our differences.

Figma

Customer Enablement Manager

San Francisco, CA · On-site +1

... and support long-term success. In this highly collaborative role, you'll partner with various ... What you'll do at Figma: * Manage the adoption journey for a portfolio of large, strategic ...

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Figma Jobs Information

What is it like to work at Figma?

Figma is known for its collaborative and inclusive culture, prioritizing open communication and mutual respect among team members. The company has a flat organizational structure, with a focus on cross-functional teams and flexible work arrangements, allowing employees to work from anywhere and maintain a healthy work-life balance. Working at Figma may appeal to candidates who value innovation, creativity, and community involvement, as the company offers opportunities to contribute to cutting-edge design tools and participate in community outreach initiatives.

What makes Figma an attractive place to work?

Figma is a leading design and development tool company that has established itself as a pioneer in the field of collaborative design software. The company's workplace is known for its innovative and collaborative environment, where employees can work on cutting-edge projects, participate in hackathons, and engage in open feedback and knowledge-sharing. Joining Figma offers opportunities for professionals to contribute to the development of a widely-used platform, collaborate with a talented team, and grow their skills in a rapidly evolving industry.

What other companies are hiring for Customer Support Specialist jobs?

What are the most popular jobs at Figma?

What are the most popular categories at Figma?

Infographic showing various Customer Support Specialist job openings at Figma in the United States as of August 2026, with employment types broken down into 1% Internship, 98% Full Time, and 1% Part Time. Highlights an 33% Physical, 1% Hybrid, and 66% Remote job distribution.

Technical Quality Specialist

Figma

San Francisco, CA • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering.

We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

  • Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs
  • Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
  • Contribute to social support efforts by engaging with customers and users on social media and community platforms
  • Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction
  • Adapt to supporting customers across multiple products - including billing, account management, and occasional weekend or holiday coverage - to ensure global customer support
  • Recommend tooling and process improvements to enhance how the team manages and diagnoses bugs
  • Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials
  • Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements

We'd love to hear from you if you have:

  • 4+ years of experience working in a QA or Support environment for a technical SaaS product
  • Experience collaborating closely with Engineering and Product teams
  • Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)
  • Consultative communication skills with the ability to tailor messaging for technical and non-technical audiences, translating complex concepts into concise explanations
  • Demonstrated resilience and adaptability, with motivation to experiment, build, and collaborate across teams even amid change or ambiguity

While not required, it's an added plus if you also have:

  • Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
  • Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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