Factory
Factory

59 Factory Production Manager Jobs Hiring Near You

... Factory. In this role, you will own a portfolio of key accounts and act as the main point of ... Channel feedback from key users back to Engineering teams to help inform the Product roadmap.

... Factory. In this role, you will own a portfolio of key accounts and act as the main point of ... Channel feedback from key users back to Engineering teams to help inform the Product roadmap.

... Factory. In this role, you will own a portfolio of key accounts and act as the main point of ... Channel feedback from key users back to Engineering teams to help inform the Product roadmap.

... Factory. In this role, you will own a portfolio of key accounts and act as the main point of ... Channel feedback from key users back to Engineering teams to help inform the Product roadmap.

Job Summary : Factory is on the hunt for Mid-Market Account Executives with deep knowledge of ... Build pipeline, manage evaluations, negotiate commercial terms, and close multi-stakeholder deals ...

Field Marketing Manager - Central Region Factory is hiring a Field Marketing Manager to own our ... Surface insights from your region to inform campaign strategy, messaging, and product positioning ...

Factory is on the hunt for Mid-Market Account Executives with deep knowledge of developer tools and ... Build pipeline, manage evaluations, negotiate commercial terms, and close multi-stakeholder deals ...

Factory is on the hunt for Enterprise Account Executives with deep knowledge of developer tools and ... Build pipeline, manage evaluations, negotiate commercial terms, and close multi-stakeholder deals ...

Enterprise Account Executive Responsibilities Factory is on the hunt for Enterprise Account ... Build pipeline, manage evaluations, negotiate commercial terms, and close multi-stakeholder deals ...

Factory is hiring a Field Marketing Manager to own our East region including New York, Boston, and ... Surface insights from your region to inform campaign strategy, messaging, and product positioning ...

Field Marketing, East Responsibilities Factory is hiring a Field Marketing Manager to own our East ... Surface insights from your region to inform campaign strategy, messaging, and product positioning ...

Field Marketing, Central Responsibilities Factory is hiring a Field Marketing Manager to own our ... Surface insights from your region to inform campaign strategy, messaging, and product positioning ...

Factory is looking for highly capable engineers to own and lead engineering projects across our ... database management, and crafting user interfaces that delight users. * Familiarity with cloud ...

Software Engineer, Product Responsibilities Factory is looking for highly capable engineers to own ... database management, and crafting user interfaces that delight users. * Familiarity with cloud ...

Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions. * Experience collaborating closely with technical teams and products.

Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions. * Experience collaborating closely with technical teams and products.

Showing results 21-40

Customer Success Manager

Factory

San Francisco, CA • On-site

Other

Re-posted 26 days ago


Job description

Enterprise Customer Success Manager

We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to adopt Factory.

This is a hands-on role for someone who thrives in ambiguity and wants to help build a generational company. You will shape the playbooks, influence the roadmap, and define what "success" looks like for engineering teams.

What You Will Do And Achieve:
  • Drive Consumption & Value: Own the post-sales journey for our enterprise customers, focusing heavily on driving adoption and consumption.
  • Strategic Partnership: Build relationships with key stakeholders—from VP of Engineering to individual Tech Leads.
  • Operationalize Success: Move beyond ad-hoc support to build repeatable "success plans" to proactively intervene when usage dips or blockers arise.
  • Secure Renewals & Expansion: While consumption is your north star, you will lay the groundwork for long-term NRR by proving clear ROI and working with the Account Director to identify opportunities for expansion into new teams and business units.
  • Voice Of The Customer: Channel feedback from key users back to Engineering teams to help inform the Product roadmap.
  • Enablement & Evangelism: Lead onboarding workshops and business reviews that educate teams on best practices.
  • Hands-on Support: Act as the front-line support for your accounts, and help troubleshoot any customer inquiries; no problem is too small for you to handle.
Qualifications:
  • 2-4+ years of experience in a customer facing role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally supporting enterprise customers at a technical product company.
  • Commercial and technical fluency: Strong understanding of technical products and an ability to translate the use of these technical products into business value and outcomes for customers.
  • Builder Mindset: You are excited to help build the function, not just fill a seat. You are comfortable with ambiguity and move fast.
Nice To Have:
  • DevTools Experience: Familiarity with broader developer tooling ecosystem and practices
  • Startup Experience: You've worked in a high-growth environment where roles are fluid and ownership is high.

Location: This role is open to San Francisco, New York City, or London.