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Principal Presales Solution Engineer | Retail

Join Epicor as a Principal Presales Solution Engineer! The Solutions Engineer is a highly experienced technical presales leader responsible for partnering with Sales to win strategic, high-value opportunities across Epicor's Retail business. This role serves as the senior technical advisor throughout the customer buying journey, engaging directly with CIOs, CTOs, IT Directors, Enterprise Architects, and executive stakeholders to establish technical credibility, architect future-state solutions, and demonstrate how Epicor's technology portfolio enables digital transformation.
This role blends the expertise of a Principal Solutions Engineer, Enterprise Solution Architect, and Value Engineer. The ideal candidate combines deep technical knowledge with strong business acumen, translating customer challenges into scalable solution architectures while articulating measurable business value. The Principal Solutions Engineer is equally comfortable leading executive architecture discussions, designing complex integrations, developing proof-of-concept solutions, and delivering compelling product demonstrations that accelerate customer decision-making.

What you will be doing:

• Serve as the lead technical advisor on strategic, high-value sales opportunities, partnering with Sales to develop and execute winning technical strategies throughout the sales cycle.

• Build executive-level technical credibility with CIOs, CTOs, Enterprise Architects, and IT leaders by demonstrating deep expertise across Epicor's Retail and Automotive solution portfolio.

• Conduct comprehensive technical discovery sessions to understand customer business objectives, existing technology landscapes, integration requirements, and modernization initiatives.

• Design future-state solution architectures that map Epicor products into customer environments, identifying opportunities to replace, modernize, or enhance existing technology stacks while creating phased implementation roadmaps.

• Develop and present architecture diagrams, integration strategies, and deployment approaches that clearly communicate solution scalability, interoperability, security, and long-term value.

• Lead technical objection handling by addressing complex architectural, security, integration, scalability, and implementation concerns with confidence and accuracy.

• Deliver tailored product demonstrations focused on customer-specific use cases and business outcomes.

• Design and develop proof-of-concept environments, prototypes, and technical validations that reduce customer risk and accelerate purchasing decisions.

• Collaborate closely with Product Management, Engineering, Professional Services, Customer Success, and Sales.

• Develop value-driven technical recommendations supported by ROI analysis, total cost of ownership, implementation considerations, and measurable business outcomes.

• Serve as a trusted advisor on AI, AI agents, APIs, webhooks, integration platforms (iPaaS), automation, cloud architectures, and enterprise commerce ecosystems.

• Ensure seamless transition from presales to implementation by documenting technical requirements, solution designs, architectural decisions, integrations, assumptions, and customer expectations.

What you will like likely bring:

• Expert knowledge of enterprise solution architecture, cloud applications, APIs, event-driven architectures, web services, integration platforms (iPaaS), and enterprise software ecosystems.

• Ability to architect complex technical solutions while translating technical concepts into clear business value for executive audiences.

• Strong financial and analytical skills with experience developing business cases, ROI analyses, TCO models, and value realization strategies.

• Exceptional communication, presentation, facilitation, and executive engagement skills.

• Creative, pragmatic problem-solving skills with the ability to collaborate across cross-functional teams.

What will set you apart:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience.

• 12+ years of experience in enterprise software presales, solution engineering, solution architecture, technical consulting, or similar customer-facing technical roles.

• Experience supporting complex mid-market and enterprise software sales opportunities.

• Expertise designing enterprise architectures involving APIs, integrations, cloud platforms, and distributed application ecosystems.

• Experience creating architecture diagrams, integration strategies, implementation roadmaps, and solution proposals.

• Strong understanding of AI, LLMs, AI agents, APIs, webhooks, automation platforms, and modern application architectures.

• Experience delivering executive presentations, demonstrations, workshops, and proof-of-concept engagements.

• Proven cross-functional collaboration with Sales, Product, Engineering, Professional Services, and Customer Success.

• Experience within Retail, Automotive, Commerce, ERP, POS, Warehouse Management, Supply Chain, or related enterprise software industries.

• Knowledge of omnichannel retail, eCommerce ecosystems, payments, order management, logistics, warehouse operations, delivery management, returns management, and complementary commerce technologies.

• Hands-on software development or implementation experience.

• Experience with cloud platforms, integration technologies, and iPaaS solutions.

• Experience supporting multi-million-dollar enterprise software opportunities.

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