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Job Summary

Dole Fresh Fruit Company is seeking a dynamic Senior Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across our enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations—particularly those integrating with Microsoft Dynamics 365 Finance & Operations (F&O) and Salesforce platforms. As a Sr. BSA, you’ll take ownership of requirements gathering, business process analysis, solution design, and systems integration initiatives. You’ll lead small to mid-sized projects, contribute to larger enterprise projects, and collaborate cross-functionally with both business and technical teams to deliver high-impact solutions.

Job Duties and Responsibilities

Business Analysis & Process Improvement

• Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions.
• Lead end-to-end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization.
• Conduct stakeholder interviews, workshops, use-case creation, and documentation of business and system requirements.

Solution Design & Implementation

• Translate business needs into functional and technical specifications for application development and system integration.
• Collaborate with development and QA teams to support solution design, testing, and validation activities.
• Support change management, user training, and deployment strategies to ensure successful adoption.

Project Leadership

• Lead small to medium-scale projects independently; contribute to larger projects under program managers.
• Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives.
• Ensure thorough documentation of project activities and changes throughout the lifecycle.

Systems Integration & Support

• Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F&O), Salesforce, and other applications across the company.
• Identify and support automation opportunities across applications and business processes.
• Provide post-implementation support, including troubleshooting, incident resolution, and continuous improvement.

Documentation & Communication

• Develop business process documentation, user guides, training materials, and standard operating procedures.
• Communicate effectively with cross-functional teams, leadership, vendors, and consultants.

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field required
• Minimum of 5 years of related experience
• Professional certification in project management (e.g. PMI-PMP, Certified ScrumMaster/Product Owner) is preferred.
• Professional certification in business analysis (e.g. PMI-PBA, IIBA-CBAP, MBA) is strongly preferred.
• Intermediate knowledge of Microsoft Excel
• Experience with Microsoft Dynamics 365, or any other ERP, highly desirable.
• Experience with Salesforce is desirable.
• Domestic and international travel is required up to 25%.
• Experience with modern programming languages

No relocation assistance is offered for this role.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Dole Fresh Fruit Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.