Senior Machine Learning Engineer
$125K - $165K/yr
Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every ...
60 Cresta Jobs Hiring Near You
Senior Machine Learning Engineer
$125K - $165K/yr
Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every ...
Engagement Manager (Professional Services Sales)
OR ยท On-site +1
About the Role: We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services - across both our core platform and our fast-growing AI Agent ...
Engagement Manager (Professional Services Sales)
OR ยท On-site +1
About the Role: We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services - across both our core platform and our fast-growing AI Agent ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Customer Engineer
OR ยท On-site +1
As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure ...
Customer Engineer
OR ยท On-site +1
As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure ...
GTM Engineer
$150K - $230K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
GTM Engineer
$150K - $230K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Sales Development Representative - New York
New York, NY ยท On-site +1
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Sales Development Representative - New York
New York, NY ยท On-site +1
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Principal Partner Solutions Consultant
OR ยท On-site +1
This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base. In this role, you will sit at the intersection of partnerships ...
Principal Partner Solutions Consultant
OR ยท On-site +1
This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base. In this role, you will sit at the intersection of partnerships ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Solutions Architect
$64.50 - $85/hr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Solutions Architect
$64.50 - $85/hr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Enterprise Solutions Engineer
OR ยท On-site +1
You also will act as liaison between sales, the customer and Cresta's technical teams. Responsibilities: * Qualify new sales opportunities by understanding customer requirements and converting it to ...
Enterprise Solutions Engineer
OR ยท On-site +1
You also will act as liaison between sales, the customer and Cresta's technical teams. Responsibilities: * Qualify new sales opportunities by understanding customer requirements and converting it to ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Senior Software Engineer, Backend (AI Agent)
OR ยท On-site +1
$205K - $270K/yr
This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments. Responsibilities : * Design ...
Senior Software Engineer, Backend (AI Agent)
OR ยท On-site +1
$205K - $270K/yr
This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments. Responsibilities : * Design ...
Event & Field Marketing Manager - East
OR ยท On-site +1
$110K - $150K/yr
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual ...
Event & Field Marketing Manager - East
OR ยท On-site +1
$110K - $150K/yr
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual ...
GTM Engineer
OR ยท On-site +1
$150K - $230K/yr
GTM Engineer Cresta's mission is to help companies turn conversations into their competitive advantage. We build AI that helps the world's largest enterprises unlock revenue, efficiency, and insight ...
GTM Engineer
OR ยท On-site +1
$150K - $230K/yr
GTM Engineer Cresta's mission is to help companies turn conversations into their competitive advantage. We build AI that helps the world's largest enterprises unlock revenue, efficiency, and insight ...
Sales Development Manager - West
San Francisco, CA ยท On-site +1
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Sales Development Manager - West
San Francisco, CA ยท On-site +1
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Senior Developer Relations Engineer
OR ยท On-site +1
Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every ...
Senior Developer Relations Engineer
OR ยท On-site +1
Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Senior Infrastructure Engineer/SRE
$111K - $151K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Senior Infrastructure Engineer/SRE
$111K - $151K/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human ...
Sales Development Manager - East
New York, NY ยท On-site +1
We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs * Flexible vacation time to promote a healthy work-life blend * Paid parental ...
Sales Development Manager - East
New York, NY ยท On-site +1
We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs * Flexible vacation time to promote a healthy work-life blend * Paid parental ...
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$125K - $165K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 9 days ago
Job description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.
Current focus areas include:
Responsibilities:
Qualifications We Value:
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Compensation at Cresta:
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $205,000-$270,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
Machine Learning Engineers at Cresta work across several high-impact AI initiatives. Final team placement is determined based on experience, strengths, and business needs.
Current focus areas include:
- Agentic Assist: Lead and build next-generation agentic AI systems that augment contact center agents in real time. This track requires strong pre-LLM ML foundations, deep expertise in LLMs and modern prompting techniques, a rapid prototyping mindset, and a proven ability to translate cutting-edge research into scalable, production-grade systems.
- Agent & System Quality: Design evaluation frameworks and improve the reliability, robustness, and performance of LLM-powered agents. This includes diagnosing and mitigating failure modes such as hallucinations, retrieval errors, tool misuse, context drift, prompt brittleness, and multi-step reasoning breakdowns, while defining measurable quality metrics (e.g., accuracy, faithfulness, task completion, latency, and cost) for complex, non-deterministic systems.
- Insights: Architect and scale LLM and retrieval-augmented generation pipelines that ground models in enterprise data. This track focuses on building high-performance ML systems that process complex data, extract structured insights, and deliver real-time, actionable intelligence at scale.
Responsibilities:
- Lead the design and development of Cresta's next-generation AI Agents and Agentic Assist systems, defining system architecture and core modeling approaches.
- Architect intelligent, multi-step agent workflows that combine real-time guidance, knowledge retrieval, reasoning, summarization, and automated actions into cohesive production systems.
- Design, deploy, and optimize LLM-powered systems, including Retrieval-Augmented Generation (RAG) pipelines, multi-agent orchestration, and domain-adapted models.
- Improve reasoning, planning, and tool-use capabilities in real-world AI applications.
- Develop evaluation strategies for complex, non-deterministic systems, including offline benchmarking, online experimentation, and LLM-as-a-judge methodologies.
- Diagnose and mitigate real-world failure modes such as hallucinations, retrieval errors, tool misuse, prompt brittleness, and multi-step reasoning breakdowns.
- Define and measure quality metrics (e.g., accuracy, faithfulness, task completion, latency, cost, robustness) to improve system reliability and performance.
- Optimize AI systems for scalability, latency, security, and cost efficiency in production environments.
- Collaborate cross-functionally with product, frontend, and backend teams to integrate AI capabilities seamlessly into Cresta's platform.
- Mentor engineers, contribute to technical strategy, and help shape the roadmap for Cresta's AI systems.
Qualifications We Value:
- Bachelor's degree in Computer Science, Mathematics, or a related field; Master's or Ph.D. preferred.
- 5-8+ years of industry experience building and deploying machine learning systems in production, including significant experience working with LLMs.
- Strong expertise in NLP, Generative AI, transformer architectures, embeddings, and retrieval systems.
- Proven experience designing and deploying Retrieval-Augmented Generation (RAG) systems in enterprise environments.
- Experience building and evaluating complex agentic or multi-step LLM workflows.
- Strong knowledge of modern ML frameworks and tools (e.g., PyTorch, TensorFlow, Hugging Face) and distributed/cloud-based infrastructure.
- Demonstrated ability to optimize real-time ML systems for performance, scalability, and reliability.
- Strong technical leadership skills, with the ability to influence cross-functional decisions and raise the engineering bar.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta:
Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $205,000-$270,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai