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CPS Energy

45 Cps Energy Customer Service Representative Jobs Hiring Near You

CPS Energy

Clerk Customer Svc Ofc Bilingual

San Antonio, TX · On-site

$14 - $17.50/hr

... representatives, safety and security specialists, communicators, human resources partners ... Directs customers to appropriate departments for specialized services or CPS Energy website.

CPS Energy

Clerk Customer Svc Ofc Bilingual

San Antonio, TX · On-site

$15.50 - $20/hr

CPS Energy We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and ...

CPS Energy

Dir Power Plant

San Antonio, TX

... customer service operators, community representatives, safety and security specialists ... The Director broadly engages with personnel across CPS Energy to both offer and seek assistance in ...

New

CPS Energy

Rates Analyst

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... The Strategic Pricing Rates Analyst plays a critical role in achieving CPS Energy's financial ...

CPS Energy

Dir Power Plant

San Antonio, TX

... customer service operators, community representatives, safety and security specialists ... The Director broadly engages with personnel across CPS Energy to both offer and seek assistance in ...

New

CPS Energy

Rates Analyst

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... The Strategic Pricing Rates Analyst plays a critical role in achieving CPS Energy's financial ...

CPS Energy

Rates Analyst

San Antonio, TX · On-site

... customer service operators, community representatives, safety and security specialists ... The Strategic Pricing Rates Analyst plays a critical role in achieving CPS Energy's financial ...

CPS Energy

Sr Mgr Revenue & Energy Markets

San Antonio, TX · On-site

$72K - $94K/yr

... customer service operators, community representatives, safety and security specialists ... Open until filled Position Summary Provides comprehensive accounting oversight for CPS Energy ...

CPS Energy

Expeditor

San Antonio, TX · On-site

... CPS Energy standards, to provide clear rationale for decisions/actions taken to resolve customer ... Effective interpersonal and customer service skills. May provide work direction and assist less ...

CPS Energy

Expeditor

San Antonio, TX · On-site

... CPS Energy standards, to provide clear rationale for decisions/actions taken to resolve customer ... Effective interpersonal and customer service skills. May provide work direction and assist less ...

CPS Energy

Expeditor

San Antonio, TX · On-site

... CPS Energy standards, to provide clear rationale for decisions/actions taken to resolve customer ... Effective interpersonal and customer service skills. May provide work direction and assist less ...

CPS Energy

Expeditor

San Antonio, TX · On-site

... CPS Energy standards, to provide clear rationale for decisions/actions taken to resolve customer ... Effective interpersonal and customer service skills. May provide work direction and assist less ...

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CPS Energy Jobs Information

Do workers at CPS Energy get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and May 2026.

Does CPS Energy pay people when they’re sick?

Yes. Most people get paid when they’re sick.
93% of people say they would get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and May 2026.

At CPS Energy, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from CPS Energy affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at CPS Energy?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at CPS Energy worry about hours?

Most people don’t worry about getting enough hours.
78% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and December 2025.

Do CPS Energy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to get time off at CPS Energy?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do CPS Energy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and December 2025.

Do jobs at CPS Energy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to take sick days at CPS Energy?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at CPS Energy good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at CPS Energy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at CPS Energy get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at CPS Energy?

Some people feel stressed out here.
54% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at CPS Energy enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at CPS Energy recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at CPS Energy?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at CPS Energy?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think CPS Energy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how CPS Energy is doing?

Most people feel well informed about how the company is doing.
69% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Cps Energy?
Infographic showing various Customer Service Representative job openings at Cps Energy in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, and 9% Remote job distribution.

Clerk Customer Svc Ofc Bilingual

CPS Energy

San Antonio, TX • On-site

$14 - $17.50/hr

Full-time

Posted 21 days ago

CPS Energy rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve.  Together, we are powering the growth and success of our community progress every day!

Deadline to apply: August 7, 2026 11:59pm 

Pay Grade

06

Qualifications may warrant placement in a different job level

Position Summary

Provides assistance to CPS Energy call center, walk-in center and outsource partner for Workforce Management and maintain employee information of various system. Support data requests for report updates, answers routine customer inquiries, bill print receipts, and maintains office supplies.  

Customer Service Centers listed below. Must be flexible to work at all centers as needed. 

NSCSC - 754 NW Loop 410 Suite 102 - Primary working location

ESCSC - 4525 Rigsby Suite 112 

WSCSC - 803 Castroville Rd Suite 406 - Primary working location

SSCSC- 660 SW Military Dr. Suite X 

Tasks and Responsibilities
  • Accurately processes customer request for agency assistance, bill reprints, and other routine questions in a timely fashion.
  • Directs customers to appropriate departments for specialized services or CPS Energy website. 
  • Accurately processes time off requests and absence reporting.
  • Real-time monitoring of customer queues and team availability.
  • Maintains employee lists in systems for call center, walk-ins, and outsourcer.
  • Data entry for regular budget and Customer Service reports.
  • Maintain Call Duty lists and other ad hoc schedules.
  • Provide support to Workforce Management Analysts and Customer Service Admin.
  • Receives and distributes mail.
  • Processes customer correspondence via mail or fax.
    Provide support to other Customer Service Centers as needed.  
  • Maintains office forms such as rebated and customer programs.
  • Compiles and reviews all customer program application before mailing to the appropriate department.
  • Updates basic customer information.
  • Contracts appropriate departments for maintenance issues or system issues.
  • Performs other duties assigned.
Minimum Skills
Minimum Knowledge and Abilities
Experience in clerical office environment.
25 wpm typing skills.
Proficient 10 key skills.
Proficient in Microsoft Office package, including word processing, spreadsheets, database, presentation software and electronic mail.
Proficient in a Windows environment.
Ability to maintain confidentiality of customer information and documents.
Ability to work in a fast-paced environment.
Valid Class C Texas Driver's License
Preferred Qualifications
Competencies
Building and Supporting Teams
Demonstrating Initiative
Serving Customers
Delivering High Quality Work
Adapting to Others
Working Safely
Minimum Education
High School Diploma or GED Equivalent
Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events.
Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

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