Customer Success Manager
$26 - $28/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...

$26 - $28/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...
$26 - $28/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...
... Compass and high-level planning, both quarterly and yearly. • Drive, operational and cost ... Management experience in a large high pace tech environment. • Strong verbal and written ...
... Compass and high-level planning, both quarterly and yearly. • Drive, operational and cost ... Management experience in a large high pace tech environment. • Strong verbal and written ...
... Compass and high-level planning, both quarterly and yearly. • Drive, operational and cost ... Management experience in a large high pace tech environment. • Strong verbal and written ...
... Compass and high-level planning, both quarterly and yearly. • Drive, operational and cost ... Management experience in a large high pace tech environment. • Strong verbal and written ...
Join the Compass family today! great people. great services. great results. Each and every ... Supports retention and new business operational readiness and go-lives. • Continuous Improvement:
Quick apply
Join the Compass family today! great people. great services. great results. Each and every ... Supports retention and new business operational readiness and go-lives. • Continuous Improvement:
$26 - $30/hr
At Compass You Will: * Be present in the office with a service-minded attitude as you field ... or operations * Previous experience in real estate a plus * Passion for supporting and serving ...
$26 - $30/hr
At Compass You Will: * Be present in the office with a service-minded attitude as you field ... or operations * Previous experience in real estate a plus * Passion for supporting and serving ...
$26 - $32/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... or operations * Previous experience in real estate a plus * Previous experience with live or ...
$26 - $32/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... or operations * Previous experience in real estate a plus * Previous experience with live or ...
Bridgehampton, NY · On-site
$26 - $30/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're ... or operations * Previous experience in real estate a plus * Passion for supporting and serving ...
Bridgehampton, NY · On-site
$26 - $30/hr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're ... or operations * Previous experience in real estate a plus * Passion for supporting and serving ...
As a Sales Manager & Broker of Record you will best, support, coach and retain Compass agents while ... operational guidance to the Company's executive team. At Compass You Will: Growth planning ...
As a Sales Manager & Broker of Record you will best, support, coach and retain Compass agents while ... operational guidance to the Company's executive team. At Compass You Will: Growth planning ...
San Francisco, CA · On-site
$100K - $110K/yr
Join the Compass family today! great people. great services. great results. Each and every ... Lead day-to-day operations across café, retail, and catering services * Manage financial ...
Quick apply
San Francisco, CA · On-site
$100K - $110K/yr
Join the Compass family today! great people. great services. great results. Each and every ... Lead day-to-day operations across café, retail, and catering services * Manage financial ...
$33 - $34/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...
$33 - $34/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...
Manhattan, NY · On-site
$32 - $41/hr
... and Product Operations Team. The successful candidate will be at the center of our efforts to ... This is an onsite role based out of our HQ in New York (110 5th Ave) At Compass You Will: * Manage ...
Manhattan, NY · On-site
$32 - $41/hr
... and Product Operations Team. The successful candidate will be at the center of our efforts to ... This is an onsite role based out of our HQ in New York (110 5th Ave) At Compass You Will: * Manage ...
New York, NY · On-site
$32 - $41/hr
... and Product Operations Team. The successful candidate will be at the center of our efforts to ... This is an onsite role based out of our HQ in New York (110 5th Ave) At Compass You Will: * Manage ...
New York, NY · On-site
$32 - $41/hr
... and Product Operations Team. The successful candidate will be at the center of our efforts to ... This is an onsite role based out of our HQ in New York (110 5th Ave) At Compass You Will: * Manage ...
$173K - $192K/yr
... at Compass and high-level planning, both quarterly and yearly. * Drive operational and cost ... Experience managing initiatives within large scale systems in rapid growth environments.
$173K - $192K/yr
... at Compass and high-level planning, both quarterly and yearly. * Drive operational and cost ... Experience managing initiatives within large scale systems in rapid growth environments.
$173K - $192K/yr
... at Compass and high-level planning, both quarterly and yearly. * Drive operational and cost ... Experience managing initiatives within large scale systems in rapid growth environments.
$173K - $192K/yr
... at Compass and high-level planning, both quarterly and yearly. * Drive operational and cost ... Experience managing initiatives within large scale systems in rapid growth environments.
$173K - $192K/yr
... at Compass and high-level planning, both quarterly and yearly. * Drive operational and cost ... Experience managing initiatives within large scale systems in rapid growth environments.
$173K - $192K/yr
... at Compass and high-level planning, both quarterly and yearly. * Drive operational and cost ... Experience managing initiatives within large scale systems in rapid growth environments.
San Diego, CA · On-site
$27 - $31/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...
San Diego, CA · On-site
$27 - $31/hr
At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...
Chicago, IL · On-site
$70K - $80K/yr
... compass-usa.com. Job Summary This individual is responsible for the overall cafeteria operations ... Interviews, hires, trains and coaches employees and entry level managers * Plans, assigns and ...
Quick apply
Chicago, IL · On-site
$70K - $80K/yr
... compass-usa.com. Job Summary This individual is responsible for the overall cafeteria operations ... Interviews, hires, trains and coaches employees and entry level managers * Plans, assigns and ...
Moline, IL · On-site
$105K - $115K/yr
Join the Compass family today! great people. great services. great results. Each and every ... operations. Key Responsibilities: * Participates in employee meetings, reviews and training ...
Quick apply
Moline, IL · On-site
$105K - $115K/yr
Join the Compass family today! great people. great services. great results. Each and every ... operations. Key Responsibilities: * Participates in employee meetings, reviews and training ...
$14.25 - $18.75/hr
As an Agent Experience Manager you are the first person our customers meet when they join Compass ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...
$14.25 - $18.75/hr
As an Agent Experience Manager you are the first person our customers meet when they join Compass ... operations * Previous experience in real estate a plus * Previous experience with live or remote ...
Austin, TX · On-site
$100K - $110K/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're ... Track record of excellence across strategic, operational, and detail-demanding functional ...
Austin, TX · On-site
$100K - $110K/yr
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're ... Track record of excellence across strategic, operational, and detail-demanding functional ...
What is it like to work at Compass?
What makes Compass an attractive place to work?

As a Customer Success Manager, AKA an "Agent Experience Manager", you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Note: This role is 100% in-office, primarily out of our Wakefield, RI (235 Main Street) and Charlestown, RI (4009 Old Post Road) offices.
At Compass You Will:
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
What We're Looking For:
2-3 years of experience in customer service, training, office management, hospitality, or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills, connects well with others, and is empathetic of the customer's pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills, ability to build and manage relationships
Meticulous attention to detail, highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Compensation:
The expected base pay for this position is $26.00-28.00 /hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.