20 Cision Customer Success Manager Jobs Hiring Near You

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Job Summary
Solution Consultants serve as technical subject matter experts to the sales organization and play
a pivotal role in driving revenue growth. Key responsibilities include conducting deep discovery,
building and presenting tailored demonstrations, and designing customer solutions. This role
involves close collaboration with sales, customer success, and product to create solutions that
drive customer success.
Essential Duties and Responsibilities
• Deep Discovery: Demonstrate excellent communication skills to uncover client needs
required to create tailored platform builds that address their specific challenges and
objectives.
• Product Demos: Deliver compelling product demonstrations that showcase the value
and capabilities of Cision's technology to prospective clients and customers, including
the ability to articulate complex topics or concepts to less technical audiences.
• Technical Support: Provide technical support during pre-sales and post-sales, addressing
client queries and concerns to ensure a smooth and positive experience.
• Solution Design: Work closely with clients to design and implement customized
solutions that leverage Cision's technology to meet their goals.
• Collaboration: Partner with internal teams, including Sales, Product, Marketing, and
Customer Success, to ensure seamless integration and implementation of solutions.
• Client Relationships: Build and maintain strong relationships with key stakeholders to
drive new business opportunities.
• Market Insights: Stay up-to-date with industry trends and developments to provide
clients with the most relevant and effective solutions.
Minimum Required Qualifications
• Bachelor's degree.
• 6-8 years of experience in SaaS software role will be considered in lieu of degree.
• 2-3 years of Solution Consulting experience
• Discovery skills, presentation skills, API or technical language knowledge.
• Travel up to 15%.
• Understanding of marketing technology (Martech) and digital marketing technologies
and workflows, Coding Skills preferred
What You'll Do
What You'll Bring
What We Offer
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
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