19 Cision Customer Service Jobs Hiring Near You

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Key Account Manager/Associate Account Manager
About the job
What You'll Bring
• Generate new business opportunities and increase the revenue of existing accounts
through high volume outreach via telephone and email.
• Meet or exceed baseline and expansion goals through retention of accounts and
sales of additional products and services.
• Meet or exceed and Key Performance Indicators including calls, meeting counts,
and other primary metrics as set by Management and adhere to call quality
guidelines.
• Demonstrate a working knowledge of all Cision products and services with the
ability to see across product lines.
• Demonstrate strong teamwork and positive culture influence in line with the Cision
Values.
• Develop marketing strategies to address strengths and weaknesses within the
territory. Establish expectations for your manager on how you will be delivering on
goals.
• Collaborate with other divisions and subject matter experts within Cision to develop
integrated strategic packages & solutions.
• Educate clients on new products and services and manage all inbound requests
from designated accounts.
• Negotiate new structured or customized contracts to increase and secure revenue,
managing difficult negotiations with clients arising from competitive situations.
• Practice exceptional time management and organization to effectively take care of
the reactive and proactive requirements of the position.
• Always provide clients with an in-house point of contact by ensuring strong support
of client needs.
• Provide excellent customer service both internally and externally.
• Ensure timely and accurate reporting of your business to your manager on a weekly
basis or as otherwise instructed by sales leadership.
• Understand and employ Miller Heiman sales methodology tactics in accordance
with monthly Activity Metrics
• Utilize the Salesforce.com platform to manage sales pipeline, track interactions,
and forecast business outcomes. Work strategically on all renewals to ensure ontime contracts.
• Other duties as assigned by sales leadership.
What We'll Offer
• Ability to work hybrid from our Cleveland, OH office
• Bachelor's Degree preferred
• 0-1 year of any type of sales experience strongly preferred
• Strong interest in public relations, communications, and content marketing
• Ability to prioritize multiple tasks.
• Ability to think and react quickly under pressure.
• Excellent customer service skills.
• Extreme accuracy and attention to detail.
• Familiarity with CRM systems (i.e., Salesforce.com)
• Active Individual Development Plan (IDP) to ensure continued professional growth
and development.
• Proficient with Microsoft Office suite
• Strong interpersonal, telephone, communication, and organizational skills.
• Willingness to work flexible hours in accordance with company needs/workflow
demands
The OTE range for this role is $64,500 and will vary based on a wide range of factors including location, experience, qualifications and team.
As a global leader in PR, marketing and social media management technology and
intelligence, Cision helps brands and organizations to identify, connect and engage with
customers and stakeholders to drive business results. PR Newswire, a network of over 1.1
billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social
media platforms headline a premier suite of solutions. Cision has offices in 24 countries
throughout the Americas, EMEA and APAC.
For more information about Cision's awardwinning solutions, including its next-gen Cision Communications Cloud®, visit
www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their
authentic selves and perform at their best. We believe diversity, equity, and inclusion is
vital to driving our culture, sparking innovation and achieving long-term success. Cision is
proud to have joined more than 600 companies in signing the CEO Action for Diversity &
InclusionTM pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and
diverse environment. All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, gender identity or expression, sexual orientation,
national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our
commitment, Cision will take steps to ensure that people with disabilities are provided
reasonable accommodation. Accordingly, if reasonable accommodation is required to fully
participate in the job application or interview process, to perform the essential functions of
the position, and/or to receive all other benefits and privileges of employment, please
contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision's
commitment to protecting personal data collected during the hiring process.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.