Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc. * Begin to expand your ...
8 Cision Customer Service Jobs Hiring Near You
Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc. * Begin to expand your ...
Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc. * Begin to expand your ...
Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc. * Begin to expand your ...
Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc. * Begin to expand your ...
Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc. * Begin to expand your ...
Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc. * Begin to expand your ...
Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc. * Begin to expand your ...
... service, environment, team, and product views). Analyze usage, trends, and unit economics to ... Cision helps brands and organizations to identify, connect and engage with customers and ...
... service, environment, team, and product views). Analyze usage, trends, and unit economics to ... Cision helps brands and organizations to identify, connect and engage with customers and ...
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard ... Manages to understand client's customers brands, competition and challenges, and anticipate ...
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard ... Manages to understand client's customers brands, competition and challenges, and anticipate ...
... service, environment, team, and product views). Analyze usage, trends, and unit economics to ... Cision helps brands and organizations to identify, connect and engage with customers and ...
... service, environment, team, and product views). Analyze usage, trends, and unit economics to ... Cision helps brands and organizations to identify, connect and engage with customers and ...
Account Executive
Montreal, QC · On-site
Chez Cision, nous croyons qu'il est essentiel de donner a chaque personne les moyens d'avoir un ... Maitrise de Salesforce ou d'un CRM similaire. * Excellentes aptitudes relationnelles, capacite ...
Account Executive
Montreal, QC · On-site
Chez Cision, nous croyons qu'il est essentiel de donner a chaque personne les moyens d'avoir un ... Maitrise de Salesforce ou d'un CRM similaire. * Excellentes aptitudes relationnelles, capacite ...
Cision Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular jobs at Cision?
Other
Medical, Dental, Vision, Retirement
Posted 6 days ago
Job description
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
About the Role
The primary function of a successful Sales Development Representative is centered around inbound and outbound interactions with new or existing fans of Cision through a variety of avenues. The goals of a Sales Development Representative are to identify where the fan is within their Cision journey and book a qualified appointment for Account Executives.
What You'll Do
- Scheduling quality demos for sales team by identifying, researching, and contacting potential customers and ensure those demos occur.
- Hitting or exceeding a monthly quota and acting as the first point of contact for potential clients while executing marketing and sales tactics.
- Making 60+ outbound cold calls and customized emails per day using sales enablement tools
- Prospecting quality contacts and accounts that are a best fit for using the Cision platform, while partnering with sales representatives to ensure that opportunities are moving forward
- Collecting market data before and during customer outreach to understand prospective customer needs and effectively communicate those needs to the sales team
- Become an expert with the Cision products and services, buyer types and the tools necessary to be successful: Salesforce CRM, New Voice Media, Microsoft Outlook, LinkedIn, etc.
- Begin to expand your knowledge of Cision's broader Sales methodology and sales cycle
What You'll Bring
- An individual with a passion to start / grow a career within Sales.
- Relentless and always wanting to learn
- Received a 4-year degree from an Accredited College.
- An interest in moving to a consultative Sales position within a software company.
- You will have an innate hunger, self-motivation, and work ethic.
- Be confident running high-volume pipelines in dynamic, quick-moving and rapidly changing environments.
- Positivity and desire to uplift and share knowledge with your TEAM.
What We Offer
- Medical, Dental & Vision Insurance
- 401k Retirement Plan
- Flex Time Off
- Health Savings Account
- Global Wellness Days
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.
About Cision
Sourced by ZipRecruiter
Industry
Public relations agencies
Company size
1,001 - 5,000 Employees
Headquarters location
Chicago, IL, US
Year founded
1867