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CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.

Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Responsibilities

• Oversee daily on-site operations of the Health and Recreation Center, ensuring efficient facility management, program operations, customer service, and compliance with departmental policies and procedures.

• Support the mission, values, and overall success of Campus Recreation by promoting a welcoming, inclusive, and professional environment for members, guests, participants, and staff.

• Supervise, lead, and delegate responsibilities to part-time staff; provide mentorship, performance feedback, training, and support while ensuring appropriate staffing and shift coverage.

• Serve as a frontline customer service representative by assisting members, guests, and visitors with questions, concerns, facility access, memberships, programs, rentals, and other services.

• Process memberships, sales, locker and equipment rentals, programs, and other customer transactions using membership and facility management software; troubleshoot system issues and escalate concerns as needed.

• Monitor facility activity and program areas while consistently enforcing policies, procedures, access requirements, safety standards, and risk-management protocols.

• Demonstrate critical thinking and sound judgment to resolve patron concerns, operational issues, and unexpected situations while communicating effectively with professional staff and campus partners.

• Inspect and maintain facility cleanliness, safety, and readiness; complete general and assigned cleaning duties, comply with PPE standards, and coordinate maintenance or custodial needs.

• Assist with daily opening and closing procedures, facility setup and breakdown, rentals, programs, special events, and external events.

• Respond to medical and non-medical emergencies in accordance with training and established Emergency Action Plans; complete required incident reports and documentation.

• Maintain accurate daily logs, reports, checklists, and administrative records while ensuring timely communication of operational issues to appropriate staff.

• Coordinate with campus facilities management and police, custodial staff, building partners, and other stakeholders to support facility operations and events.

• Attend and actively participate in required staff meetings, trainings, and professional development opportunities

• Represent the Harper Coellege, CENTERS, and the Department of Campus Recreation professionally while performing additional duties and administrative projects as assigned.

Essential Qualifications & Skills

• Demonstrate dependability, flexibility, leadership, resilience, and the ability to manage multiple priorities in a fast-paced environment with frequent interruptions.

• Work effectively both independently and collaboratively within a diverse and inclusive environment while maintaining a positive attitude and responding constructively to feedback.

• Dependability to arrive on time and be prepared for assigned shifts
• Ability to work flexible hours
• Ability to provide a positive attitude and demonstrate a willingness to accept and improve upon constructive feedback from supervisors and professional staff

Position Specific Qualifications & Skills

• Ability to operate computer and membership software
• Ability to obtain CPR/AED/First aid certification prior to working

Work Environment

• Several hours on feet/walking around
• Moderate to loud noise

Physical Demands

• Assisting in equipment moving and event setups requiring lifting exceeding 55lbs
• Ability to complete required cleaning and organization of fitness equipment

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.