This role leads North America Financial Services' Digital Customer Experience (DCX) technology ... Master's degree (strongly preferred): MBA (strategy/finance/marketing), MS in Information Systems ...
21 Capgemini Scrum Master Jobs Hiring Near You
This role leads North America Financial Services' Digital Customer Experience (DCX) technology ... Master's degree (strongly preferred): MBA (strategy/finance/marketing), MS in Information Systems ...
Capgemini North America Jobs Information
What is it like to work at Capgemini?
Capgemini is a global consulting and technology services company that values diversity, innovation, and collaboration, fostering a dynamic and inclusive work environment. The company's team structure is often organized into multidisciplinary teams, working on complex projects that require expertise from various fields, and employees have access to cutting-edge technology and training programs to enhance their skills. Working at Capgemini may appeal to candidates who are looking for a challenging and rewarding career in a global organization with opportunities for professional growth and development.
Does Capgemini North America pay people when they’re sick?
Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
How easy is it to get time off at Capgemini North America?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
67% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
Do Capgemini North America managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
Do jobs at Capgemini North America spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to take sick days at Capgemini North America?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America get to take their breaks without interruption?
Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
73% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Is it stressful to work at Capgemini North America?
Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and March 2026.
63% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Capgemini North America enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
50% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America recommend working with their team?
Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get enough training when they start at Capgemini North America?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get support to advance at Capgemini North America?
Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people think Capgemini North America’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.
Do workers feel well informed about how Capgemini North America is doing?
Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
What other companies are hiring for Scrum Master jobs?
What are the most popular jobs at Capgemini?
What are the most popular categories at Capgemini?
Full-time
Medical, Retirement, PTO
Posted 9 days ago
Capgemini North America rating
7.7
Based on 17 frontline employees who took The Breakroom Quiz
80th of 203 rated it services
Job description
Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies that enhance customer engagement and satisfaction across multiple channels. Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.
This role leads North America Financial Services' Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end-shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams-while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency. Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.
Key Responsibilities:
1. Lead All Large Digital Customer Experience Deals
- Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.
- Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.
- Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.
- Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.
- Act as the primary executive representative and brand ambassador for all major DCX transformations.
2. Customer Experience Strategy and Consulting
- Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.
- Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.
- Translate customer pain points into multi-year, multi-platform transformation roadmaps.
3. Enterprise CX Technology Strategy
- Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.
- Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.
- Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.
- Guide clients on platform selection, modernization, integration, and maximizing ROI.
4. Customer-centric program planning
- Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.
- Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.
5. Market and Thought Leadership
- Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.
- Present at industry forums and executive briefings, shaping brand perception in the market.
- Develop frameworks, accelerators, and methodologies that differentiate our CX practice.
6. Partner Ecosystem Leadership
- Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.
- Shape co-innovation initiatives and joint go-to-market (GTM) strategies.
- Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.
Requirements
Required Qualifications:
Education
- Bachelor's degree (required): Computer Science, Information Systems, Engineering, Business, Finance, Marketing, or a related field.
- Master's degree (strongly preferred): MBA (strategy/finance/marketing), MS in Information Systems / Computer Science / Data & Analytics, or similar.
- Executive education (nice to have): Customer Experience leadership, digital transformation, or financial services leadership programs.
- Strong plus though not required: platform certifications aligned to the ecosystems referenced in the role, e.g., Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega (architecture/solution consultant tracks).
Experience
- 20+ years leading digital transformation programs in CX, CRM, customer service, marketing, or customer operations.
- Proven track record leading large, multi-million-dollar technology-enabled CX deals from qualification through close.
- Deep familiarity with enterprise CX stacks including Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega.
- Extensive financial services industry expertise (banking, wealth management, insurance, payments, cards, capital markets).
Strategic Leadership Skills
- Executive-level presence and consultative influence.
- Ability to build and defend multi-year CX transformation strategies and business cases.
- Skill in leading cross-functional teams across strategy, technology, delivery, and partner organizations.
Technical and Domain Skills
- Strong understanding of:
- CRM and sales transformation
- Contact center modernization
- Marketing automation
- Customer data platforms (CDPs), analytics, and AI
- Workflow automation and customer operations
- Knowledge of regulatory and customer lifecycle complexities specific to financial services.
Preferred Qualifications:
- Experience in top-tier consulting or system integration firms.
- Strong understanding of AI/ML, Generative AI (GenAI), and automation applied to customer experience.
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally known group
- Private Health Insurance
- Retirement Benefits
- Paid Time Off
- Training & Development
- *Note: Benefits differ based on employee level
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group 22.5 billion in revenues in 2024.
What Capgemini North America employees say
Pay
Hours and flexibility
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About Capgemini North America
Sourced by ZipRecruiter
Industry
It services
Company size
10,000+ Employees
Headquarters location
Paris, FR, FR