60 Butterball Customer Service Representative Jobs Hiring Near You

Provides oversight and strategic direction for the teams responsible for the development and execution of sales strategies both domestically and internationally for industrial commodity products. Shapes short and long-term industrial sales strategies, defining product mix, and ensuring effective implementation in the Industrial marketplace. 

At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day.  We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily.   

Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed.   At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today! 

Key Responsibilities 

• Oversees a function typically through the oversight of managers. Provides strategic direction to the function. Responsible for providing guidance, coaching, and support to ensure department achieves business goals. Responsible for HR activities such as hiring, terminations, performance management, goal setting, team member development, scheduling, etc. Oversees the development of systems, policies, and procedures. Contributes to or is accountable for budget management for the function 
• Develops and implements strategic sales plans to achieve company sales targets and expand market share in the Industrial sector. 
• Guides, mentors, and motivates sales team to surpass performance goals and provide unparalleled customer service. 
• Creates and maintains strong working relationships with essential partners to secure and expand business opportunities. 
• Partners cross-functionally to evaluate costs, improve sales forecasting, enhance profit margins, and ensure exceptional service levels. 
• Coordinates with Research & Development (R&D) and Marketing to deepen the sales team’s product knowledge, supporting the successful launch and ongoing availability of products in the market. 
• Utilizes industry data, in collaboration with Marketing and Category Insights teams to inform strategic decision-making and improve business growth. 
• Spearheads pricing strategy development for industrial products and programs, overseeing new product ideation, feasibility studies, packaging optimization, and support material development. 
• Ensures the effective integration and coordination of sales strategies with company-wide activities, promoting transparency and unity among different functions. 
• Responsible for the integrity of sales data for the team, providing accurate and timely information for strategic decision-making. 
• Stays abreast of meat protein markets through engagements with customers, traders, and brokers, sharing key insights with both senior management and the sales team. 
• Collaborates cross-functionally to identify growth opportunities for customers and products, devising strategic sales approaches accordingly. 
• Monitors and facilitates the collection of receivables and deductions, maintaining targeted category balances. 
• Assists in coordinating customer visits to processing facilities to showcase capabilities and foster relationships. 

Minimum Qualifications (Educations & Experience)  

• High school diploma, GED, or equivalent 
• 12+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role 
• 5+ years of leadership experience or the knowledge, skills, and abilities to succeed in the role 

Knowledge, Skills, and Abilities 

Butterball Core Competencies 

Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies: 

• Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs. 
• Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity. 
• Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead. 
• Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen. 
• Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate. 

Essential Knowledge, Skills, and Abilities  

• Highly skilled in sales planning, forecasting, and execution 
• Thorough understanding of the entire sales cycle, particularly within the food service industry 
• Understanding of the competitive landscape, customer demographics, and emerging trends in the protein industry 
• Excellent written & verbal communication, presentation, negotiation, collaboration and interpersonal skills with the ability to influence and achieve desired outcomes across all levels 
• Proven ability to foster strong relationships with customers, brokers, and vendors 
• Skilled at analyzing sales performance data to formulate actionable recommendations related to pricing and distribution 
• Demonstrated success in developing and executing strategic plans to increase sales volume and margin growth 
• Strategic thinker with the proven ability to solve complex problems of a diverse scope 
• Strong time management skills with the ability to effectively guide multiple cross-functional initiatives simultaneously 
• Seasoned at creative thinking and providing flexibility in adapting sales approaches based on market changes, customer feedback, and new product developments 
• Proficient with Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook, etc.) and SAP or other ERP (enterprise resource planning) systems 

Preferred Knowledge, Skills, and Abilities 

• Bachelor’s degree in relevant field or equivalent 
• Experience in people, program, or project leadership 
• Experience in food service, retail, and industrial value added and commodity products 
• Experience in industries such as Manufacturing, Food Manufacturing, or Retail 

Physical Demands 

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. 

Working Conditions 

• Work is performed in a climate-controlled office environment with the option to work remotely periodically. For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT equipment, preferably free from distractions. The employee is responsible for ensuring adequate internet service is available when working remotely (the recommended minimum speed is 20mb download and 5mb upload). 
• The noise level of the environment is usually moderate. 
• Travel required up to 10% of the time. 

Disclaimer 

We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.  

This position is deemed Safety Sensitive for purposes of Butterball’s Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.  

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.