Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers ...
2 Brightree Software Engineer Jobs Hiring Near You
Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers ...
Technical Support Engineer, Tier 2
Peachtree Corners, GA · On-site
$32.97 - $49.45/hr
The primary role of Technical Support function is to provide technical & engineering support to ... Brightree software experience * Basic understanding of the DME industry * Basic understanding of ...
Technical Support Engineer, Tier 2
Peachtree Corners, GA · On-site
$32.97 - $49.45/hr
The primary role of Technical Support function is to provide technical & engineering support to ... Brightree software experience * Basic understanding of the DME industry * Basic understanding of ...
Brightree Jobs Information
What are the key skills and qualifications needed to thrive as a Software Engineer, and why are they important?
To thrive as a Software Engineer, you need strong programming skills, problem-solving abilities, and a degree in computer science or a related field. Familiarity with coding languages (such as Python, Java, or C++), version control systems like Git, and knowledge of software development methodologies are typically required. Excellent teamwork, communication, and adaptability distinguish top performers in this role. These skills ensure efficient, high-quality software development that meets user needs and adapts to technological changes.
What are some common challenges software engineers face when collaborating on large development teams?
Software engineers working on large teams often encounter challenges with communication, code integration, and maintaining consistent coding standards. Coordinating across multiple developers can lead to merge conflicts and misunderstandings about project requirements or priorities. Adopting tools like version control systems, regular code reviews, and clear documentation helps mitigate these issues. Building strong collaboration skills and proactively seeking clarification are key to ensuring smooth teamwork and project success.
What are Software Engineers?
Software Engineers are professionals who design, develop, test, and maintain computer software and systems. They use programming languages, engineering principles, and problem-solving skills to build applications, websites, or software solutions that meet specific needs. Software Engineers may work in a variety of industries, such as technology, finance, healthcare, or entertainment, collaborating with other team members to deliver functional and reliable software. Their role often involves analyzing user requirements, writing code, debugging errors, and continually improving software performance.
What is the difference between Software Engineer vs Software Developer?
| Aspect | Software Engineer | Software Developer |
|---|---|---|
| Credentials | Bachelor's degree in CS or related field, certifications | Bachelor's degree often preferred, certifications optional |
| Work Environment | Designing, developing, testing, and maintaining software systems | Writing, coding, and implementing software applications |
| Industry Usage | Used across tech, finance, healthcare, and more for system-level roles | Commonly used in app and web development projects |
| Search Intent | Understanding roles, responsibilities, and qualifications | Learning about coding, programming, and project work |
While both roles involve software creation, Software Engineers typically focus on designing and architecting complex systems, whereas Software Developers mainly concentrate on coding and building specific applications. The roles often overlap, but the Engineer role may require broader system knowledge and design skills.
What other companies are hiring for Software Engineer jobs?
What are the most popular jobs at Brightree?
Job description
Job Summary:
Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers, investigating device failures, and communicating resolutions while maintaining high quality standards.
Responsibilities:
• Triage and prioritize escalated customer cases from the Customer Support team
• Communicate with customers to precisely define software cases
• Use SQL server database queries and scripts to gather detailed information on customer support cases
• Identify and provide workarounds for customer cases whenever possible
• Design, test and implement data scripts
• Communicate case resolutions to customers
• Provide best practice direction on software use to help users avoid recurrence of cases
• Document software defects using defect tracking system and report defects to software engineers
Qualifications:
Required:
• 2+ years of work experience, preferably in a healthcare software environment
• Must demonstrate an ability to learn complex business software and master best practice use of the software
• Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
• Must have strong technical skills, including an ability to understand complex SQL syntax for investigating software issues and making changes to data
• Strong analytical capabilities, data analysis techniques and common database query skills
• Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
• Strong interpersonal and communication skills
• Experience working in a SaaS model a plus
• Proficient in the Windows operating system
• Ability to manage multiple concurrent priorities and meeting deadlines
• Bachelor's Degree or Equivalent Experience
• 2+ years of SQL experience, preferably in SQL Server
• Brightree software experience
• Basic understanding of the DME industry
• Basic understanding of medical billing
• Call center experience
• Customer Support
Company:
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion Founded in 2002, the company is headquartered in Atlanta, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers, investigating device failures, and communicating resolutions while maintaining high quality standards.
Responsibilities:
• Triage and prioritize escalated customer cases from the Customer Support team
• Communicate with customers to precisely define software cases
• Use SQL server database queries and scripts to gather detailed information on customer support cases
• Identify and provide workarounds for customer cases whenever possible
• Design, test and implement data scripts
• Communicate case resolutions to customers
• Provide best practice direction on software use to help users avoid recurrence of cases
• Document software defects using defect tracking system and report defects to software engineers
Qualifications:
Required:
• 2+ years of work experience, preferably in a healthcare software environment
• Must demonstrate an ability to learn complex business software and master best practice use of the software
• Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
• Must have strong technical skills, including an ability to understand complex SQL syntax for investigating software issues and making changes to data
• Strong analytical capabilities, data analysis techniques and common database query skills
• Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
• Strong interpersonal and communication skills
• Experience working in a SaaS model a plus
• Proficient in the Windows operating system
• Ability to manage multiple concurrent priorities and meeting deadlines
• Bachelor's Degree or Equivalent Experience
• 2+ years of SQL experience, preferably in SQL Server
• Brightree software experience
• Basic understanding of the DME industry
• Basic understanding of medical billing
• Call center experience
• Customer Support
Company:
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion Founded in 2002, the company is headquartered in Atlanta, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Brightree
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Peachtree Corners, GA, US
Year founded
2002