Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers ...
11 Brightree Jobs Hiring Near You
Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers ...
Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way ...
Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way ...
Brightree Patient Collections, a nation-wide leader in patient-pay billing and collection services is seeking a full-time Customer Experience Manager with a dynamic personality to join our growing ...
Brightree Patient Collections, a nation-wide leader in patient-pay billing and collection services is seeking a full-time Customer Experience Manager with a dynamic personality to join our growing ...
Sales Development Representative
Peachtree Corners, GA · On-site
$38.44/hr
Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way ...
Sales Development Representative
Peachtree Corners, GA · On-site
$38.44/hr
Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way ...
Brightree by ResMed is hiring motivated, customer-focused callers who are ready to take the next step in their career-from the comfort of home! Join a growing, innovative healthcare technology ...
Brightree by ResMed is hiring motivated, customer-focused callers who are ready to take the next step in their career-from the comfort of home! Join a growing, innovative healthcare technology ...
Sr Customer Success Specialist
Overland Park, KS · On-site +1
$57K - $77K/yr
Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team.
Sr Customer Success Specialist
Overland Park, KS · On-site +1
$57K - $77K/yr
Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team.
Technical Support Engineer, Tier 2
Peachtree Corners, GA · On-site
$32.97 - $49.45/hr
Brightree software experience * Basic understanding of the DME industry * Basic understanding of medical billing * Call center experience * Customer Support We are shaping the future at ResMed, and ...
Technical Support Engineer, Tier 2
Peachtree Corners, GA · On-site
$32.97 - $49.45/hr
Brightree software experience * Basic understanding of the DME industry * Basic understanding of medical billing * Call center experience * Customer Support We are shaping the future at ResMed, and ...
Sr Customer Success Specialist
Overland Park, KS · On-site
$57K - $77K/yr
Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team.
Sr Customer Success Specialist
Overland Park, KS · On-site
$57K - $77K/yr
Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team.
Senior Data / Business Analyst Diabetes & Continuous Glucose Monitoring
Peachtree Corners, GA · On-site
$81.30K - $102.60K/yr
Senior Data / Business Analyst We are seeking a Senior Data / Business Analyst to support analytics initiatives focused on diabetes care, with a strong emphasis on Continuous Glucose Monitoring (CGM ...
Senior Data / Business Analyst Diabetes & Continuous Glucose Monitoring
Peachtree Corners, GA · On-site
$81.30K - $102.60K/yr
Senior Data / Business Analyst We are seeking a Senior Data / Business Analyst to support analytics initiatives focused on diabetes care, with a strong emphasis on Continuous Glucose Monitoring (CGM ...
Manager, Call Center
Peachtree Corners, GA · On-site
$77K - $100K/yr
Resmed creates life-changing health technologies that people love. We're relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live ...
Manager, Call Center
Peachtree Corners, GA · On-site
$77K - $100K/yr
Resmed creates life-changing health technologies that people love. We're relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live ...
Home Infusion Reimbursement & Collections Specialist
Peachtree Corners, GA · On-site
$17.50 - $23.75/hr
Are you an experienced infusion billing professional with a strong focus on accounts receivable and collections ? We are seeking a Home Infusion Reimbursement & Collections Coordinator to play a ...
Home Infusion Reimbursement & Collections Specialist
Peachtree Corners, GA · On-site
$17.50 - $23.75/hr
Are you an experienced infusion billing professional with a strong focus on accounts receivable and collections ? We are seeking a Home Infusion Reimbursement & Collections Coordinator to play a ...
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Job description
Job Summary:
Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers, investigating device failures, and communicating resolutions while maintaining high quality standards.
Responsibilities:
• Triage and prioritize escalated customer cases from the Customer Support team
• Communicate with customers to precisely define software cases
• Use SQL server database queries and scripts to gather detailed information on customer support cases
• Identify and provide workarounds for customer cases whenever possible
• Design, test and implement data scripts
• Communicate case resolutions to customers
• Provide best practice direction on software use to help users avoid recurrence of cases
• Document software defects using defect tracking system and report defects to software engineers
Qualifications:
Required:
• 2+ years of work experience, preferably in a healthcare software environment
• Must demonstrate an ability to learn complex business software and master best practice use of the software
• Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
• Must have strong technical skills, including an ability to understand complex SQL syntax for investigating software issues and making changes to data
• Strong analytical capabilities, data analysis techniques and common database query skills
• Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
• Strong interpersonal and communication skills
• Experience working in a SaaS model a plus
• Proficient in the Windows operating system
• Ability to manage multiple concurrent priorities and meeting deadlines
• Bachelor's Degree or Equivalent Experience
• 2+ years of SQL experience, preferably in SQL Server
• Brightree software experience
• Basic understanding of the DME industry
• Basic understanding of medical billing
• Call center experience
• Customer Support
Company:
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion Founded in 2002, the company is headquartered in Atlanta, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers, investigating device failures, and communicating resolutions while maintaining high quality standards.
Responsibilities:
• Triage and prioritize escalated customer cases from the Customer Support team
• Communicate with customers to precisely define software cases
• Use SQL server database queries and scripts to gather detailed information on customer support cases
• Identify and provide workarounds for customer cases whenever possible
• Design, test and implement data scripts
• Communicate case resolutions to customers
• Provide best practice direction on software use to help users avoid recurrence of cases
• Document software defects using defect tracking system and report defects to software engineers
Qualifications:
Required:
• 2+ years of work experience, preferably in a healthcare software environment
• Must demonstrate an ability to learn complex business software and master best practice use of the software
• Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
• Must have strong technical skills, including an ability to understand complex SQL syntax for investigating software issues and making changes to data
• Strong analytical capabilities, data analysis techniques and common database query skills
• Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
• Strong interpersonal and communication skills
• Experience working in a SaaS model a plus
• Proficient in the Windows operating system
• Ability to manage multiple concurrent priorities and meeting deadlines
• Bachelor's Degree or Equivalent Experience
• 2+ years of SQL experience, preferably in SQL Server
• Brightree software experience
• Basic understanding of the DME industry
• Basic understanding of medical billing
• Call center experience
• Customer Support
Company:
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion Founded in 2002, the company is headquartered in Atlanta, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Brightree
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Peachtree Corners, GA, US
Year founded
2002