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Automation Anywhere
Automation Anywhere

20 Automation Anywhere Technical Support Engineer Jobs Hiring Near You

Automation Anywhere, Inc.

Sales Engineer

San Jose, CA · On-site

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets ... By aligning technical capabilities with customer needs, you will enable businesses to realize the ...

Automation Anywhere, Inc.

Sales Engineer

San Jose, CA · On-site

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets ... By aligning technical capabilities with customer needs, you will enable businesses to realize the ...

Automation Anywhere, Inc.

Sales Engineer

San Jose, CA · On-site

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets ... By aligning technical capabilities with customer needs, you will enable businesses to realize the ...

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Principal Technical Support Engineer

Automation Anywhere

San Jose, CA • On-site

Full-time

Re-posted 25 days ago

Job description

Company Description

Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 organizations use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally. For additional information, visit www.automationanywhere.com.

Job Description

       Roles and Responsibilities:

       Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.

       Total 11 to 15 years of work experience

       Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture)for an enterprise-class product.

       Minimum 4 years solid support or technical service delivery experience to global customers

       Well versed in enterprise product architecture.

       Ability to understand and articulate the customer requirement well

       Extremely customer focused and excellent at customer management

       Deal with ambiguity and resolve issues by leveraging the technical and product knowledge

       Be on top of the AA products, offerings and day to day business operations

       Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.

       Provide technical assistance to the team members and help to expedite resolution of customer issues

       Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.

       Participate in a technical discussion with customer

       Escalation management

       Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.

       Perform business consulting to propose a solution to meet organization's security practices.

       Conduct thorough analysis/consultation of customer's business requirement

Qualifications

 Requirements:

       Bachelor's degree in Information Technology, Computer Science or equivalent

       Proven working experience in Enterprise Application Technical support

       Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.

       Basic knowledge of Database, VB/Java scripting, Excel macros

       Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster

       Working knowledge of HADR

       Strong problem-solving and multi-tasking skills

       Excellent client-facing skills

       Excellent listening skills

       Excellent written and verbal communication skills

       Ability to speak and write clearly and accurately

       24 x 7 rotating shifts

Additional Information

All your information will be kept confidential according to EEO guidelines.

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