60 Asana Customer Success Manager Jobs Hiring Near You

We're looking for a Senior Product Manager to lead AI Studio, Asana's AI workflow builder, in San Francisco. The Product Management team drives Asana's product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. In this role, you will own an end-to-end AI product that powers millions of workflows, enabling large enterprise organizations to build, govern, and deploy AI at scale across their organizations. You will join a dynamic cross-functional environment working directly with Engineering, Design, Experience Research, Data Science, and Go-To-Market teams to turn system-critical processes into reliable, automated work inside Asana's work graph.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

• Own the product vision and prioritized roadmap for AI Studio end to end, tying every investment directly to customer impact, business outcomes, and Asana's mission.
• Drive direct business outcomes for a consumption-based AI product: own reporting, forecasting, and ROI, and define the metrics that connect product usage to revenue on a consumption billing model.
• Scale AI Studio to reliably support millions of workflows, ensuring the quality, performance, and dependability enterprises require for system-critical processes.
• Ship automation capabilities that enable enterprise teams to deploy AI across their organizations, ranging from single-team workflows to processes spanning thousands of users.
• Build for enterprise trust by shaping AI governance, admin controls, and change management capabilities so customers can roll out AI confidently and safely at scale.
• Collaborate directly with large enterprise customers to understand how they manage complex workflows, translating those insights directly into the product roadmap.
• Partner closely with engineering, design, data science, and GTM teams to turn ambiguous problems into shipped, high-impact product solutions.

• 6+ years of product management experience, with a focus on AI, automation, workflow, or enterprise platform products.
• Fluent in automation concepts, including workflow builders, rules engines, orchestration, triggers and actions, and integrations, with an understanding of how customers compose them into scaled, dependable processes.
• Enterprise experience partnering with large customers managing workflows for thousands of users, including navigating AI governance, change management, and system-critical processes.
• Proven track record of owning business outcomes for a product, including revenue or consumption metrics, reporting, and ROI analysis to drive prioritization and communicate impact to leadership.
• Hands-on experience with modern AI tools, including building with LLMs, prompt engineering, agentic workflows, tool use, and evaluations, with the ability to reason about model behavior and trade-offs.
• Excellent written and verbal communication skills, with a demonstrated ability to influence cross-functional partners, enterprise customers, and leadership.
• Experience with consumption/usage-based billing products, AI evaluation systems, or enterprise AI deployments is a plus.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value, which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $202,000 - $230,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity and benefits. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

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