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60 American Express Qa Analyst Jobs Hiring Near You

American Express

Analyst-Control Management

Phoenix, AZ · On-site

$65K - $102K/yr

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network ... independent quality assurance and vertical process testing * Support thematic risk reporting ...

American Express

Manager-Affiliate Management

Sandy, UT · On-site

$89K - $150K/yr

American Express National Bank (AENB) is American Express' U.S. banking operation serving consumer ... Analyze QA results to identify trends, root causes, findings, remediation status, and opportunities ...

American Express

Manager-Affiliate Management

Sandy, UT · On-site

American Express National Bank (AENB) is American Express' U.S. banking operation serving consumer ... Analyze QA results to identify trends, root causes, findings, remediation status, and opportunities ...

New

American Express

Financial Systems Analyst II

Phoenix, AZ · On-site

$85K - $115K/yr

As part of the Financial Reporting Quality Assurance (FRQA) organization within Corporate ... At American Express, our culture is built on a 175-year history of innovation, shared values and ...

New

American Express

Staff Auditor

Manhattan, NY · On-site

$65K - $102K/yr

Our assurance and risk professionals have diverse backgrounds including internal controls, consumer ... analytics tools and data visualization Employment eligibility to work with American Express in the ...

American Express

Analyst-Data Analytics

New York, NY · On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and ... improve data quality. * Creating data segmentation & optimization strategies for targeting ...

American Express

Senior Auditor

New York, NY · Hybrid

$88K - $108K/yr

Our assurance and risk professionals have diverse backgrounds including internal controls, consumer ... quality of Internal Audit's coverage over AI and model risk. At American Express, our culture is ...

American Express

Analyst-Compliance

Phoenix, AZ · On-site

At American Express, our culture is built on a 175-year history of innovation, shared values and ... Strong analytical, critical thinking, and problem-solving skills. Excellent written and verbal ...

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American Express Jobs Information

What is it like to work at American Express?

American Express is known for its customer-centric culture, prioritizing innovation and collaboration to deliver exceptional experiences. The company's global workforce is organized into diverse teams, working in modern offices with flexible workspaces, and is driven by a mission to help people realize their dreams and ambitions. Working at American Express may appeal to candidates who value a dynamic work environment, opportunities for professional growth, and the chance to make a meaningful impact on people's lives.

What makes American Express an attractive place to work?

American Express is a well-established and respected global financial services company with a long history of innovation and customer satisfaction. The company offers a dynamic and inclusive work environment that fosters collaboration, creativity, and professional growth, with opportunities to work on cutting-edge projects and develop new skills. As a result, American Express is an attractive place to work for individuals seeking a challenging and rewarding career with opportunities for impact, growth, and professional development in a stable and reputable organization.

Do workers at American Express get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and February 2026.

Does American Express pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

At American Express, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
93% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from American Express affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at American Express?

Most people get paid time off work.
84% of people say they get paid time off.
Based on data from 19 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 33% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at American Express worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and January 2026.

Do American Express workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and July 2025.

How easy is it for American Express workers to change shifts?

Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at American Express?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

Do American Express managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and January 2026.

Do jobs at American Express spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and January 2026.

How easy is it to take sick days at American Express?

Most people find it easy to take sick days.
97% of people report that it’s easy to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at American Express good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at American Express feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at American Express get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at American Express?

Some people feel stressed here.
66% of people say they often feel stressed at work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at American Express enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at American Express recommend working with their team?

Only some people recommend working with their team.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at American Express?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at American Express?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think American Express’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
62% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how American Express is doing?

Most people feel well informed about how the company is doing.
78% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

What other companies are hiring for Qa Analyst jobs?

What are the most popular jobs at American Express?

What are the most popular categories at American Express?

Infographic showing various Qa Analyst job openings at American Express in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Analyst-Control Management

American Express

Phoenix, AZ • On-site

$65K - $102K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Key responsibilities

  • Assist in identifying specific operational risks throughout business processes and systems.

  • Support control monitoring and compile operational risk trends, activities, and events.

  • Create and maintain risk dashboards, key risk indicators, and risk profiles for ongoing monitoring.

American Express rating

8.6

Company rating: 8.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

25th of 152 rated financial services

Job description


Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally.
The objective of the GMNS Control Management New Product Governance team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
GMNS is looking for an Analyst New Product Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Responsibilities
The Analyst, GMNS New Product Governance will:
  • Assist in additional identification specific risks throughout business processes and systems (along with business process owners)
  • Facilitate BUs in their risk assessments performance (e.g., ensure regulatory and internal standards are met and align with regulatory requirements)
  • Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
  • Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
  • Support thematic risk reporting (levels, trends, causes)
  • Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
  • Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
  • Support risk management practices within the business
  • Create and maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring
  • Maintain risk profiles and an updated risk register(s)
  • Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications
Required Qualifications:
  • 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
  • Project management, communication, and interpersonal skills
  • Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
  • Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:
  • Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in at least one of the following:
    • Supporting identification of operational risks throughout business processes and systems
    • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
    • Supporting independent control monitoring, including identification of control improvements
    • Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
    • Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

ORMCM
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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