ZipRecruiter

Log In

ADT
ADT

68 Adt Technical Support Representative Jobs Hiring Near You

DocMagic

Technical Support Representative

Torrance, CA · On-site

$26.30 - $36/hr

Position Summary The Technical Support Representative serves as the initial point of contact for primary technical issues and handles escalation inquiries. This role focuses on resolving ...

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

SIMMS

Technical Support Representative

Toronto, ON

We are currently looking for a strong client service oriented Technical Support Representative. We encourage innovation and out-of-the-box thinking by allowing scheduled in-office time dedicated to ...

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

Docmagic

Technical Support Representative

Torrance, CA · On-site

$26.30 - $36/hr

Position Summary The Technical Support Representative serves as the initial point of contact for primary technical issues and handles escalation inquiries. This role focuses on resolving ...

previous pagenext page

Showing results 21-40

All JobsAdt JobsAdt Technical Support Representative Jobs

ADT Jobs Information

Do workers at ADT get paid breaks?

Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 53 people who took the Breakroom Quiz between June 2025 and June 2026.

Does ADT pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
34% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 59 people who took the Breakroom Quiz between June 2025 and June 2026.

At ADT, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 61 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from ADT affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people get paid time off at ADT?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 64 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 76% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 46 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at ADT worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do ADT workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for ADT workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 46 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to get time off at ADT?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.

Do ADT managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do jobs at ADT spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at ADT?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 59 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at ADT good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 42 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at ADT feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 60 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at ADT get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 55 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at ADT?

Most people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 61 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at ADT enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at ADT recommend working with their team?

Only some people recommend working with their team.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 64 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at ADT?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 63 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at ADT?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 57 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think ADT’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how ADT is doing?

Most people feel well informed about how the company is doing.
68% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 62 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Technical Support Representative jobs?
What are the most popular jobs at Adt?
What are the most popular categories at Adt?
Infographic showing various Technical Support Representative job openings at Adt in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution.
Technical Support Representative

Technical Support Representative

DocMagic

Torrance, CA

$26.30 - $36/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Salary: $26.30-$36.00/Hour


Who is DocMagic

DocMagicistheleadingproviderofdigitalsolutionsfortheeMortgageindustry,includingregulatorycompliance,documentgeneration,eSignature,andcompleteeClosings.DocMagichasbeensolvingthemortgageindustry'stoughestchallengeswithinnovativetechnologysolutionssince1987.Today,wecontinuetoleadtheindustrywithaward-winningproprietarysoftware,mobileapps,andweb-basedsolutions.RecentawardsincludeHousingWirenamingDocMagica2025Tech100winnerforthe13thyearinarow,recognizingourinnovationindigitallendingandourimpactontheindustry,aswellaskeyemployeesreceivingHousingWireTechTrendsetterandVanguardawards.


WhyWorkatDocMagic

At DocMagic, our culture is built on teamwork, innovation, and collaboration, which contribute to our reputation for excellence. We are committed to living these values every day. We offer competitive benefits, including comprehensive health coverage, paid time off, company-paid holidays and a 401K with company matching. We also offer on-site wellness classes, snacks and monthly food trucks. But it is not all about work; we believe in building connections, from team building activities to our employee gatherings, we love coming together to celebrate. Join us and be a part of a team that values innovation and is committed to shaping the future of work.


Position Summary

The Technical Support Representative serves as the initial point of contact for primary technical issues and handles escalation inquiries. This role focuses on resolving straightforward issues, providing excellent customer service, and escalating complex problems to higher support tiers as needed.


Essential Functions

  • Provide first-level support for routine technical issues via phone, email, and chat.
  • Troubleshoot technical issues related to software usage, account access, and service functionality.
  • Document customer interactions in the support ticketing system, ensuring accuracy and completeness.
  • Assist internal DocMagic employees with technical issues, including authentication and testing configurations.
  • Follow standard troubleshooting protocols to identify and resolve common software and system issues.
  • Assist customers with basic setup, configuration, and product navigation.
  • Escalate unresolved or complex issues to Technical Support Representative 2 or higher, ensuring all relevant details and troubleshooting steps taken thus far are included.
  • Contribute ideas and solutions to streamline support operations and improve response times.
  • Document key processes and contribute to the ongoing maintenance of DocMagic's reference materials.
  • Communicate effectively with Development by creating clear and accurate Jira tickets that follow the established ticket writing guidelines.
  • Manage and prioritize multiple and often competing tasks.


Required Qualifications

  • 2-4 years of experience in a technical support or customer service role.
  • Detail-oriented, excellent at following documentation and checklists.
  • Familiarity with troubleshooting processes and basic technical terminology.
  • Strong verbal and written communication skills.
  • Ability to quickly learn and adapt to new technologies and tools.
  • Strong analytical skills and familiarity with debugging tools and configuration purposes.
  • Experience with ticketing systems such as Salesforce and Jira.
  • General knowledge of SaaS platforms and cloud-based technologies.
  • Familiarity with understanding and working with XML data structures.
  • Knowledge of APIs and database systems a plus
  • Knowledge of the mortgage finance industry is a highly desirable qualification.

Other Duties

In addition to performing the essential functions of the job, this position may require other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.




#zr