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Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR. This is an excellent opportunity to join a leading healthcare company through a reputable staffing partner.

As a Customer Service Representative, you will play a vital role in supporting members and providers by delivering clear, compassionate, and efficient service in a dynamic call center environment. Your responsibilities will include providing phone support to address member or provider inquiries, understanding their needs through active listening, and accurately documenting details in computer systems. You will research complex issues across multiple databases, collaborate with support resources, and escalate problems as necessary to ensure timely resolution. Additionally, you may assist customers in navigating UnitedHealth Group’s websites, encouraging self-sufficiency, and contacting care providers to facilitate appointment scheduling or connect customers with internal specialists.

This role offers a starting pay of $13.00 - $13.50 per hour based on experience, with opportunities for overtime and career growth.

Qualifications:

• High School Diploma or GED required

• Prior healthcare experience preferred

• Data entry experience is a plus

• Knowledge of medical or health insurance terminology preferred

• At least 1 year of customer service experience in problem-solving and client interaction OR 1 year of office experience using telephone and computer

• Proficiency in Windows PC navigation and working with multiple systems

• Bilingual in Spanish and English required

What’s in it for you:

• Weekly pay starting at $13.00 - $13.50 per hour, depending on experience

• Competitive benefits package including medical, dental, vision, and 401(k) options

• Opportunity to develop your career within a renowned healthcare organization through Adecco

If you're ready to make a difference in the healthcare experience of members and providers, click on "Apply Now" for immediate consideration for this Customer Service Representative position in San Juan, PR!

Pay Details: $13.00 to $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance